1. I had completed my taxes and TurboTax said i needed to update for my state taxes. i updated ad my tax record was not saved. TurboTax did not say to save my file. when TurboTax came back up my return was gone. I had to re-enter all my data again. I when from a refund of $800+ to owing $379. I was very upset. TurboTax should save after each section automatically so this doesn't happen. 2. AMT section should instructions how to enter the amount. I was very confusing and i had to keep entering numbers until TurboTax would accept the entry. I don't know if it was correct of not. 3. Why do additional state returns cost so much? I'm not happy about that.

20 year customer. The software is old and patched to obsolescence. Need an entirely fresh build with no connection to any prior software to free itself of legacy bugs. So aggrevating the last 2 years, I'm actually considering starting anew with a competing product.

As near as I can tell, TurboTax has always been very accurate. I have never had a problem with the IRS because of TurboTax. My problem this year is trying to use the "online' version of "Home and Business". I needed to spend approximately 3-1/2 hours of online help to get my tax return visible, only to have it revert to "unable to review until filed". I finally got the downloaded version and needed to spend additional hours re-entering my 1099's and get a tax return I could review, print, and then file.

Your service this year is terrible! Multiple error messages! Multiple freezing up issues with the desktop version! You advertise the heck out of the online version, but that isn't even for small businesses. And then I get all the way to then end of my finishing taxes and TurboTax has a loading issue just to pay the state filing fee! Talk about poor service.

ALWAYS A TRYING EXPERIENCE! Can't copy or print any the help pop-up information for later review. Can't copy and paste any field names or data to save in a Notepad file for back reference while completing numerous other steps. There are SO MANY TIMES THROUGHOUT THE PROGRAM WHEN THIS WOULD HAVE BEEN SO MUCH HELP! Instead, you make us manually write down EVERY BIT OF IMPORTANT DATA that we may need to back reference later.

Ever since I went to a tax prep "expert" in 20023 and saw them entering information on a website, I said to myself, "Hey...I can do that!" I have been using TurboTax since then with no complaints! The software is easy to use and employs everyday language. As a senior citizen with moderate tech savvy I would VERY HIGHLY TurboTax!!!

TurboTax OK I've been with it since the 90s and this is the worst year where they just repeat questions and things you've already filled in very confusing but it is the first year. I'm using the program on a Mac mini or Apple system. Also, I don't like the fact that it doesn't flow as well as it did a few years ago. Also, I'd like to be able to save the tax return and have that feature where I can include worksheets and print them or not include worksheets that seems to be taken away. They also on the Apple version ask you to print the return and they give you no ability to save the return as a PDF.

Love the ability and help TurboTax provides with filling taxes independently. I have used the desktop version in the past but my 2025 Mac system had some glitches this year that made some of the work through complicated with errors I had to manually fix in the files themselves.

I did not engage an expert. I thought I did not need one given 30+ years using the program. Annual changes to the program can be a pain. Even then, I was able to find everything I needed. Being an ancient one, the nonuse of menus, navigating by icon or swipe drives me nuts. Do not eliminate menus please. Reporting is good.

TurboTax seems to be slowly getting better over the years. It is somewhat straightforward and user friendly, but I did find myself not knowing what to input for accountant type questions. TurboTax could have more examples with industry related topics would be great. Maybe they'll get there eventually. Overall, it's still convenient to use, plus prices are still about the same over the years. Also, with AI now, I can figure out HOW to input my taxes. Not sure if what I imputed are all correct, but fingers crossed I guess.