I have been using Turbo Tax since 2008 and find it an exceptional tool for doing my taxes! I have used the Home & Business version to guide me through the ever-changing income tax laws to insure accurate reporting of my taxes for the past 17 years! I like the easy-to-use features of the program and access to professional help, if needed. Turbo Tax offers Peace of Mind at Tax Time!

Very difficult to use this year compared to previous years. AI help not very helpful. Should not need to log into a Intuit account to get help from the software. Was very confusing to navigate when questions arose. I will compare various tax software next year rather than assume that Turbo Tax would be the go to.

The software locked up twice and one time I had to start over from the beginning. Also, I needed to separate in-state and out of state income, which I've done in prior years. This out of state income that wasn't to be included was only about $4k and Turbo Tax changed from me getting a refund from the state to owing the state almost $10k. If anything, this change should have netted me a higher state refund, not cause me to owe more. No matter what changes I made the file wouldn't go back to the previous version and I had to start over from scratch again. I've used Turbo Tax for years and it's always been fairly painless, but needless to say, the process was very frustrating this year.

The import feature to transfer data from 2024 to 2025 made several errors when using the import from PDF. Primarily use TurboTax because of this feature to carry previous year's data. Was not reliable and disappointed because of these errors. Had to jump through hoops due to the incompatibility of 2025 version with Win10.

every time log in, have to upgrade even in the same day, waste time. This year online report is completely new for me, so confused, too complicated, waste me too much time until I found desktop report which I use every year, familiar with the screen. I used my new computer this year, different brand from the old computer, then unable to transfer my last year tax report information. I think as long as our name and SSN match, last year tax information suppose pop up by itself,

I have been a loyal TurboTax user for many years. Each year, it feels like it gets more and more difficult to purchase the software and to do my tax return. For years, I have always e-filed my federal and state returns. This year, TurboTax would not allow me to e-file because there was a 0 on line 27a of Part II on the Profit or Loss from business form. I could not figure out why a 0 would prevent me from e-filing. I was forced to spend $60 and had to wait over 1 hour and 15 minutes for on-line support. In the end, I was guided on how to remove the 0 and then I was able to e-file. To describe this experience as frustrating is a huge understatement. I had to spend extra money and a lot of extra time just to get my simple tax returns done and e-filed. I will say the woman that helped me online was great and was able to figure it out, but it took even her, an experienced TurboTax support person of 5 years, quite a while to find and fix the error. I greatly appreciate her help. However, I am very disappointed in the software. I am using the Home & Business version running on Windows 11.

I have used Turbo Tax for over 10 years and this year was no exception. With all of the tax law changes, TurboTax had all updates to make this task easy. There was a small glitch when originally e-filing as it was asking for information for a form that was not applicable to us Form 7205. Reading the help comments you had to find it on line 27 of Schedule C which had a filled in 0. Overriding the 0 to leave it blank resolved the problem, and allowed completion of 2025 taxes. I would not choose another brand of tax software. Turbotax is the most thorough, reliable, and ease of use.

I had to spend that $60.00 fee to talk to an agent. Two hours of waiting for help, I was finally contacted by Nathan. The problem was that I was at the finish line and the Federal could not be accepted. Nathan worked with me for over an hour. He successfully solved the problem by upgrading my software. It was very complicated but he knew just what to do all the while calming me that it just takes time. He saved me. Honestly, he saved me. Thank you again Nathan for everything, Lou Anne

I had a very....difficult time to figure out my CA state itemized deduction. I took me 2 days and finally I found a Itemized Deduction Worksheet in CA's website. After filling out all the information as instructed, I found the result that matched Turbotax provided. Shouldn't you provide this worksheet in the software? The amount is there but without the worksheet, no way to tell where the amount came from. After finding out, my head-ach is gone right away!!!

Up sales are too aggressive. Income summary would be helpful to include the calculated "Provisional Income" amount. Not possible to evaluate the Accuracy. The only way I know of is to pay a professional to review what Turbo Tax calculates or to get a nasty gram from IRS or State of IL about an error. Feature to import the Reported Income Transcript from the IRS web site to see if any income items were overlooked. I will not be paying the $25 fee for the State Filing. That fee is excessive. I have three ETF that are collectables and Turbo Tax requires double data entry to enter the cost basis for each of the monthly sales to cover the administration and storage costs