I've used Turbo Tax for over 20 years with no problems until I got remarried to a person who didn't have a Social Security Card. Wo I submitted a W7 for a TIN but had to do this through the local IRS office. I did get the TIN number a few weeks later and was left with the option of having to do video interview to verify my wifes identity. Which we had done when we went into the IRS office. We got an acknowledgement verifying her ID but Turbo Tax wouldn't allow us to resubmit and apparently doesn't have an automatic was to communicate with ID ME. After another IRS appointment we were told that we had to physically mail in the Turbo Tax 2024 paperwork to Ogden, UT. We did and our UPS Tracking confirmed that it was picked up at the PO Box. That was six months ago. We have not received any communication from the IRS about even it being received. After a couple of more months we set another IRS appointment and were told that we should just resubmit the electronic form. Unfortunately, the IRS wouldn't accept the form now that it is late 2025. So, I set another IRS appointment and they over the course of 1 year, even the IRS couldn't tell me where my Tax Forms were. They recommended that I mail it back in a Fourth Time. I came prepared with the updated form and the Portland Office mailed my form in. Moving on to filing for 2025 I'm stranded because one of the questions that is being asked is what my AGI was for 2024 and since the iRS hasn't gotten to my 2024 forms 2025 was REJECTED. Seems like a silly thing to uphold my Refunds. Turbo Tax has a long way to go dealing with Immigrants coming into our country legally and doing everything that they can to do it right we are getting penalized for Turbo Tax not getting the notifications from ID ME that should've immediately allowed us to move forward. In addition, holding up future returns because of the ADI question is absurd.

I had two returns that would not electronically file because your software said i had errors. I entered the information correctly from the forms. Your software said that it was wrong. It was not wrong but there was no getting past it. Your software allows to receive a check and I have someone that does not give out their banking information, Well the IRS sent them a form and said that they could not give them a refund. That makes me look stupid. Not sure if next year I will be using turbo tax software.

The software was not ready for filing in Wisconsin until 2/26/2026. Other updates were not available until after the beginning of February. I expected the software to be ready sooner or to be notified that it was not ready until an expected date. I spent too much time going back to see if the updates were done.

My overall experience with Intuit has been less than great. Too many sales phone calls when I even asked last fall to not make sales calls to me. Then there are all the offers made (up selling) while preparing the return. And that is not saying anything about only being directed by search engines to only the internet version of Turbo Tax when what I wanted was a desktop version.

Very late rental depreciation release with inaccurate update schedules and poor communication. Update release notes were discontinued several years ago for some unknown reason, making it difficult to know what is being updated any given time. Why was this discontinued? You know what is being updated, so just share that with users so I don't have to recheck everything. The questionnaire for WA state tax filing needs to be updated to screen WHETHER or not you NEED to file BEFORE you install WA state. The only way around this is to click "do it later", which implies it is REQUIRED. It is not, in most cases. But you have you use your free state to find out you don't need to file, which doesn't make sense. I need to use the free state for a non-resident tax filing in OR--not waste it telling me I don't need to file in WA. Seems like Turbo Tax is more interested in selling upgrades instead of fixing bugs. I see no results from provided feedback.

It's overall really good but I think you have some bugs in the health insurance questionnaire section when you click months not insured. Look into that. I've seen complaints online about that from others too. Additionally, you were unclear in the IRA contributions section. I'm not sure why TT said not to enter the contributed amount that was on my W2 saying you already deducted it from my income on the appropriate form. No you didn't. I had to input it manually myself.

Had troubles when trying to E-fille. It took me to a business health insurance form 8941. I have no employees, so I don't pay for any health insurance. Then it took me to another from that listed my pension and annuity twice. there is no good help to correct these problems. Even your prep help person had trouble figuring it out.

I'm not really getting the tax help I need as a S corp owner. For instance, I have to manually add form I-335 for South Carolina, and I have to file by mail because the form isn't included for filing electronically. I need more assistance on the self-employment health insurance deduction. I figured that out this year and filed an amended tax return for last year. Better than nothing, but I'm left wondering what other things I may have missed.

I find that some of the categories I am afraid not to put even a zero value in. Then when the checklist- review comes up I have all these issues that need to be resolved. Yet in the checklist-review correction thing, you cannot get rid of the zero mistake and leave it empty. you have to spend bucket loads of time finding the thing in "forms" or sometimes "walk me through everything". This could be solved by just letting you make the correction in the checklist-review, or just say in the "walk me through everything" that you need to leave it blank. I'm no tax expert obviously, but I have used Turbotax Home and Business for years. Please make it easier for us dummies.

I did not appreciate the confusing final filing message stating I could not file as yet. It was referring to an unfinished state tax return but it appeared as if you were not going to let me efile my federal return. The older versions of Turbo recognized that Washington State is a non-income tax state but your new versions cause a lot of unnecessary steps by not recognizing this fact upfront. Hope you can adjust this in the future.