Turbo Tax would not let me pay my federal tax bill with a credit card. The choice of paying with a credit card is in the software, but it would not take me to the place where I could enter a credit card number!!!! This is INSANE and VERY DISAPPOINTING!! I have loved Turbo Tax up until now.m

I’ve used TurboTax Desktop for two years, and the same issue happened both times — which is honestly unacceptable. When transitioning from Federal to State, the software suddenly freezes. When you force quit and reopen, it looks like everything is gone. After spending hours working on taxes, this is extremely stressful and feels like you’ve lost all your data. Only after digging around do you realize there is an auto-saved file hidden somewhere, but TurboTax does not make this clear at all. The UI gives the impression that your return has disappeared, which creates unnecessary panic. What makes this worse is what happens next: Right when you’re in that panic state, the software pushes you toward purchasing the State add-on. Last year, we ended up paying about $50 for State because we thought something was missing — only to later realize our package already included it. The fact that this exact issue happened in the exact same place two years in a row raises serious concerns. At best, this is poor software design. At worst, it feels like a dark pattern that pressures users into unnecessary purchases during a moment of confusion. For a paid desktop product handling something as critical as taxes, this kind of experience is unacceptable. Fix your save/recovery flow, and stop putting users in a position where they feel like their data is lost.

The software works well and does a fine job of walking you through the return topics. The features I use are generally there and work without much drama. Using last year's data is great. I feel pretty confident that I got all the data into the right place and that my return is accurate. I especially like downloading investment info from my brokerage company - that's a big timesaver. However the download process worked well with some (Charles Schwab),, but not others (Chase and Victory Capitol). I couldn't download anything from USAA at all. Fortunately I was able to work around that without too much problem. One other suggestion - the "Continue" button located at the bottom of each entry screen causes a lot of wasted motion, especially for longer pages. It is inconvenient for track pads. Electronic filing works well, although I continue to be annoyed that i have to spend $25 to file the state return. But overall, TurboTax worked well for my situation (retiree with a spouse with her own small business, brokerage accounts and deductions). And things improve marginally each year.

it doesn't let you import w2's like it use to. It should allow the same basic functions that a tax preparer software has. It should auto fill the state information on the w2 so you don't have to keep adding it manually. I think this was the worse year that I have used your software. No that is not a challenge to make it worse next year. It should transfer your child's information to the state 529. it should allow copy and paste. All basic functions are not an option

Like the software but had a terrible time getting it to download from your website, The instructions were incomplete and misleading not pointing to the correct link. After a few hours of getting errors It took another incredibly long time to get past the BOT which was aggravating and no help whatsoever. Finally I managed to bypass the bot and speak to a real assistant. He was nice and eventually resolved the issue and agreed the instructions were so difficult it took him several attempts to find the correct download link that actually worked without the annoying failure errors. The email confirmation that I was auto charged for the software had no useful instructions on how to download it. I am also disappointed that TurboTax dropped the "Its Deductable" built in software.

I like the info brought forward from previous years returns, the guide if you need it, and the check for errors or omissions feature. I am familiar with tax returns, but I would think 98% of American household culd effectively use TurboTax to file their returns. I have been a faithful user for 20 plus years.

Excellent ,Turbo Tax has helped me provide the most accurate returns with audit protection and has has gotten greater refunds and the most tax savings . Turbo Tax has been infinitely better than H+R Block or any accountant tax preparations with far more deductions ,tax savings and audit protection than any of these other tax services at about one tenth the cost of these other tax prep services.

Tired of your software (trying) to nickel and dime me on every screen. Also I used to web version for the past 3 years but it was cheaper to buy the desktop version from ANY SELLER than to use your online version again. Thanks for trying to charge the max amount you could for returning customers

When I purchased the 2025 Turbotax Home & business I tried to pull in my 2024 filing from may computer and it wouldn't work. Then I couldn't get it to pull in my W2 or pull in my Fidelity investment information. I ended up having do put all my investments in by hand. Then when I completed my taxes, it told me I had a $110 State of Michigan under payment from 2024. I used your software. How is this possible?

I had the most difficult time with 2025 turbo tax addition. First, it was not compatible with my computer running windows 10. When I tried to bring over my 2024 PDF return I was on the phone for hours speaking to people who where not technically competent. I finally found a person who was IT savvy and made it happen after 2 hours