I have used this product for years but this year a clinch kept adding in a W-2 that does not exist but was automatically added. This caused a real problem as I had not received a W-2 form for additional statutory income. I finally was able to file listing a zero. I hope I don't get audited!

I'm disappointed with the "Fix it" process for rejected returns. My 1040 was rejected by the IRS for a missing Identity Protection PIN (Error IND-181-01), but TurboTax failed to prompt me for the PIN during the resubmission flow. It allowed me to resubmit without making any actual changes, leading to a second automatic rejection. I had to manually dig through the "Other Tax Situations" menu to find the input field because the software didn't guide me there. This loop wasted significant time and should be an easy fix for the developers.

With WIsconsin a sales transaction that was reported on 1099-B on Federal taxes, but erroneously required the sale to be reported on Sub form QI, for form WB. The $15 gain was not a result of selling a Wisconsin Qualified business, but didn't all me to enter zero, it required a negative number. On the form it should be <= to zero.

This has been my most frustrating experience in all the years I've used Turbo tax. I had to buy a new computer this year because my other one wouldn't run Windows 11. I thought with a new computer and we now have good high speed internet it would be smooth sailing. Downloaded product, ran updater, no problem. Loaded some information and signed off. Came back some days later to resume work, started Turbotax which prompted update. Ran update to 39% and it froze. Waited 30 minutes and no change. Tried to cancel update, wouldn't cancel. Tried to shut off computer, it wouldn't let me, had to force cancel. Tried again 2 more times, same thing, gave up. Started again next day, tried some suggestions found on Turbo tax site, still no success. Changed internet browser and tried again, said 6 minutes, ran very slowly for over 20 minutes, finally took off, said would 30000 some thousand minutes then went to 0 and FINALLY RAN UPDATE. After 2 days frustration finally finished taxes. Hope this update issue gets fixed. It worked fine when I initially installed the product and when I came back some days later to resume working it went loco. Nothing had changed on my end, same browser, same computer. What happened? Hope you figure it out, was feeling my money might be better spent getting a local tax professional.

For an amended return system glitch that it does not take you to the next process if you reach e file limit and select file by mal...there is no continue option to take you to the next step. Also why is an amended return counted towards the 5 e-file limit if its an amended return for an already submitted e-file

Mostly I tried to use the help assistant and it usually provided useless information unless I managed the magic words. Generally ok if you know the form that something might be in and then you can jump there. The program is generally slow (partly by outdated computer), and I did have a glitch where TT froze and I had to restart because I didn't want to connect to the internet for an update check at the beginning of the session. And the "assistant" is very fond of commas as I was typing this... The import from financial institutions is very helpful as it would take forever to key all that information in. The post-process review prior to filing is also good. Finally, the text notification of the process of the return and acceptance for review is nice to know. I have not used the live chats or professional assistance this year, but I expect it to be acceptable if needed.

I was frustrated that the ability to enter 1099-R data and new business assets was not ready in mid-January. I signed up for email alerts as to when those forms were ready, but never received any emails. I was still getting the messages that those forms weren't available on Feb 21, 2025. I shut down and restarted my iMac computer. Then when I opened Turbo Tax it updated and I had no problems. It seems that TurboTax was not automatically updating prior. Each time I opened Turbo Tax from mid January to Feb 21 (prior to the iMac restart), it never checked for updates, Turbo Tax just opened.

I don't understand why TurboTax doesn't provide much assistance in determining some federal and state differences, for example different amounts for CA capital loss carryover. This subject is a big mystery to me, but I would assume TT designers know how to ask for pertinent data to determine the correct entry.

There is no reason that users have to jump through hoops to retrieve past years returns. You HAVE them and USE them to file the current year. Inexcusable!!! An I can't wait until TurboTax is hit with a class action suit for deceptive advertising for charging users $25 to file a state return when your packaging clearly states efiling for federal and state.

I had the most difficult time with 2025 turbo tax addition. First, it was not compatible with my computer running windows 10. When I tried to bring over my 2024 PDF return I was on the phone for hours speaking to people who where not technically competent. I finally found a person who was IT savvy and made it happen after 2 hours