On one section of the software, a box was already checked and the program would not let me delete it which caused a huge problem until I figured out how to call up the form then right click on the mouse and then found "override" and clicked on that so I could correct the software's mistake. Took a long time to handle that situation and I wasn't pleased.

I had a large number of charitable deductions to enter into the program. As I reached a high number of entries the system to a point where the program just about crapped out. It took several minutes for the system to react to a single key stroke. I upgraded to the personal/business version and I was able to enter the rest of my charitable deductions without a problem. Several other issues: (1) When entering a number in the charitable deductions section if a typo error was made, it was not possible to backspace and eliminate the character - I had to go back and delete the entire deduction and re-enter it (very frustrating); 2. If you enter donated item data and then enter mileage data, and then come back and try to enter another donated item, the system will not let you do that. You must first eliminate the mileage entry, then enter the donated item data, and then re-enter the mileage data. In previous years you could enter individual trip mileages and associated costs associated with those trips. Lumping all of the mileages together simplifies somethings but it does away with specificity. (3) The categories of donated items are very limited - many things can be donated, such as garden related items, such as home grown produce, purchased topsoil, seeds, etc. (4) the entire program is inadequate when it comes to easily including items purchased by volunteers that are used in performing volunteer activities, i.e., seeds to grow garden produce for donation, printer cartridges and printer paper used to conduct volunteer related paperwork, etc. The only way these things can be currently is to put them in the donated category (of which the categories included in the program do not line up easily with the items (definitions of intangible property or tangible properties are never defined and or they just do not seem to meet what would be definitions that line up with so many things used by volunteers when they perform volunteer activities and which they pay for out of their own pockets. Rest of program is ok - the charitable deductions section really needs some reworking.

Double clicking an existing 2025 return failed to load screen. Had to instead quit TurboTax, then launch just the app. Once app loaded, open file of tax return. Bad. Have an Arm/M1 based mac. Was forced to install Rosetta to get TurboTax running. This is NOT good. Rosetta does not "uninstall" and I was keeping this mac "clean" for work reasons. You guys lazy.

Generally, the software is user friendly, though sometimes a little more explanation to guide the user in answering a question, would be helpful. Intention was to E-file both federal and state AND to electronically deposit into a bank account. Fed was properly sent to my bank, but state sent me a CHECK. Turbo tax wouldn't let me check to see if I forgot to check the box for electronic deposit. Hmmmmm.

SOMETIMES THE QUESTIONS ARE POSED OR ASKED BUT THE SOFTWARE DOES NOT TELL YOU WHY. IT WOULD BE BETTER TO ALWSYS BE TOLD WHY THE INQUIRY INSTEAD OF EXPAINING IT AFTER ONE HAS INPUTED THE NUMBERS. FOR INSTANCE WHEN FILLING OUT 1095-A INFORMATION, LET US KNOW WHY SUDDENLY THE REFUND DISAPEARS AND GOES WAY US AS A DEBIT. IT FREAKS ONE OUT. TELL US AHEAD OF TIME WHY THE NUMBERS WILL CHANGE. IT WAS EXPLAINED IN THE END BUT NOT BEFORE PUTTING ONE INTO SHOCK. THE SAME WITH THE VEHICLE TAX CREDIT. EXPLAIN THAT TH INFRATION NEEDS TO BE INPUTED SO THAT THE TAX CREDIT ALREADY APPLIED AT POINT OF SALE NEEDS TO BE CONFIRMED. THAT THE TAXPAYER IS REALLY OR WAS REALLY ELIGIBLE TO RECEIVE IT.

I had to buy a new laptop to use your desktop version and I've been a loyal customer for better than 10 years. The fact that this last minute discovery windows 11 was required was the sorriest way to treat customers. I kept with your product but if I had an alternative to import my previous returns into I would have fired you.

This year, when you press "Learn More", the information displayed is so tiny that most people over the age of 65 can't read the information without a magnifying glass. There is plenty of blank space on the screen so make the font much larger!! t was very irritating.

This used to be a good product. Forcing people to buy a new computer, just to do their returns is ridiculous. There is no need to upgrade to Windows 11 for a tax return, if it can be done online with Windows 10. Not to mention, the instructions are a lot more confusing, than in the days past.

Horrible product that does not work well. You cannot import 1099-DA into their desktop software. Online Turbotax does not allow you to upload csvs or any other text format for importing those transactions. Their PDF processing of the transactions are horrible and misidentifies amounts.

unhappy with the way it handled a 1095-a. I copied and entered the form as I received it, and Turbotax would not let me transmit until I edited it. I actually had to remove some entries, then change zeros to blanks. (I had 3 entries in column A, and zeros in those 3 rows in columns B and C. I couldn't transmitt until I deleted al zeros, and deleted the 3 entries in column A.