I have nothing positive to say about using Turbo Tax for taxes. i've been doing it for 30+ years. I only have one suggestion, make sure that the worksheets are integrated. It can be a little frustrating to have to go back to a previous year and find something that is in the system already. Not sure why the program can't do that. I does almost everything else. Very pleased overall!!

Not sure what changed or went wrong with Turbo Tax but this years filing experience was absolutely HORRIBLE! I have been a faithful user of this software for years now without any problems until this year. Something has changed with the features, There was some type of bug that prevented me from e-filing my State Tax return. Numerous other people reported the same issue. I will NOT be using Turbo Tax again next year.

I have never found Turbotax particularly easy to use, although we have been using it for many years. I thought their previous help setup was pretty good, though - you pressed help when you were on a particular page and it popped up. I tried using their AI - like putting in a particular schedule # hoping it would bring up help text - no dice. What came up was totally unrelated. I had better luck googling the schedule instructions and got my question answered that way. I suppose that they want you to pay the $60 for getting any real help. Not worth it, though, for just a basic question on a particular form.

More difficult to use this year. Problems downloading documents. Finally figured it out from a help forum. This all important feature should work from the get-go, no from having to make a browser change. Also, not being able to upload a PDF and pull the info from it for 1099-DIV's. This is for documents you cannot import from the institution.

The major problem for me in completing the 2025 tax returns was lack of understanding the questions or terms used. I had to consult another app to understand what the question was. Suggest using a simpler terminology or explanation in TurboTax, especially when dealing with sale of rental property or a new taxable item.

This year, when you press "Learn More", the information displayed is so tiny that most people over the age of 65 can't read the information without a magnifying glass. There is plenty of blank space on the screen so make the font much larger!! t was very irritating.

Form 4684 is non-compliant. After about 6 hours and at least that many different calls, I was told that E-Filling isn't available if using that form if loss is due to Ponzi. This will be my last year with TurboTax. If you can't support better than that, I'll go elsewhere

I have used TurboTax for well over a decade. I was disappointed in this year's version. I have a full-time housekeeper and had to file paper copies of the W2 and W3. If I can file my return electronically, why can't I also file these forms electronically? I also had problems with reporting my required minimum distribution (RMD). I believe I only entered the information once, but TurboTax created a form indicating that my RMD was twice the actual amount and assessed me the requisite penalty. The penalty remained even when I tried deleting and re-entering my RMD information. I had to go into the form and manually delete the excess payment and penalty information. TurboTax also does not question whether there are duplicate entries when entries are made that are identical to information already imported. TurboTax is good, but there is a lot of room for improvement.

Positive: TurboTax is incredibly user-friendly and excels at identifying maximum deductions with minimal effort. I appreciated the step-by-step guidance through various tax topics, which made the process feel thorough and manageable. Negative: I was disappointed by an undisclosed third-party fee required to receive two of my federal returns; this lack of transparency is a dealbreaker that may lead me to switch providers for 2026. Additionally, the desktop version requires lengthy updates every time the app is opened, sometimes taking up to 10 minutes, which is a significant hit to productivity.

I've been using TurboTax since about 1989, the floppy disk days. I haven't had any problems with it for some relatively complex tax issues. Recently, there have been concerns about security and the IRS implemented a special six-digit ID. That's great, it adds security to the previous security measures. However, due to my comfort with TT, I don't use the Guide Me feature and missed one important step that helped with security. I didn't see the IP PIN input location which is buried in "other tax issues". When my e-file return was rejected, the TT message how to fix it was not clear. I talked with the customer service rep who was quite friendly and explained the situation (I had discovered the solution on my own. I'm not sure the message will get through to the programmers and can't tell this year because I have completed the e-file steps.