This year, it's clear the changes to the business edition were a huge waste of time and money. It failed to take me through the process of finding deductions for my business and I had to search and dig just to get to some of the most basic. Last time we'll be using the software.

Unfortunately, each year the program itself is more difficult to negotiate. I USE computer programs, I am not a programmer and of late the program is more responsive for a programmer and not the general public. I contacted 3 different assistants and all were extremely helpful and polite, but as I have a MacBook, they had difficulty helping me complete the program.

As usual, Turbotax is very thorough and good about guiding you through the tax filing process. This year is a little more quirky than in the past. For instance, whenever it checks for updates and installs any updates, it then offers to continue using Turbotax. It seems to restart the program, but instead it simply shuts down. Annoying, but then when restarted again, it does actually start.

I have used TurboTax for over 10 years. I have never had a problem and for the most part, I love it. However, in the last couple of years I find the software is becoming less user friendly and more difficult to navigate. There is also less explanation available on some topics, and even after I read an explanation, I am still in the dark.

This was the worst Turbo Tax experience I've ever had - 1) the desktop app CRASHED upon reaching the State Download page and I had to start over from scratch - it should have been auto-saving many many steps before that point - I lost an hour+ of work! 2) my deduction dropped down to almost zero upon reaching the Audit Defense page. It apparently cleared the filing status (single) checkbox on hitting that page, after a few cycles of fixing the error and it happening over and over, I had to manually skip over the Audit Defense page to avoid it corrupting my return. Intuit really dropped the ball this year, given that I'm doing my taxes on 12 April, stupid issues like this should have been caught in the last couple month, and I'm not sure I'll ever consider using Turbo Tax again.

I have been a Turbo Tax user for several year, probably 10 or more, and this year was the easiest year. However, they really need to explain things a bit more and ask more questions to avoid having to go back and fix "errors." Items such as details on a K1 or needing an IRS pin number, things that are not "normal" for most people. I do love that I can still do my own taxes, and those of my adult kids all on one program.

Long time user and first time any problem w/ uploading turbotax and saving the in progress return. Directions, if any, for doing so were unclear. I now have two TT on my computer and had to doublecheck that the return that is being e-filed was the complete one. On other words, more of a hassle this year.

Excellent help from Brandy in Oklahoma who helped with payment glitch. Same trouble I had last year. Spent several hours having to upgrade my OS, downloading Chrome and restarting computer. Last year I had to mail my return even though I paid for efiling. Feel like I should qualify for refund.

I have thought Turbo Tax was a great way to do your taxes in the past. This year I've had more challenges. They took away the It's Deductible feature for non cash charitable contributions, that I used and liked. It was an easy way to value donations. I had to go to the forms feature more to make some changes and modifications. Also, in trying to amend last years tax return, I unfortunately had to amend twice and I had real difficulties in getting the software to do what I wanted. Luckily, AI was very helpful for me in this area.

I had trouble entering interest and dividends from my Charles Schwab accounts. I have over 5 accounts. The import screen and the company title do not include the account number. I have a hard time verifying that all my accounts have bee imported. I also was able to enter 2 accounts twice. I am very unhappy with importing accounts from by stock brokers