When the return gets more difficult, too often TurboTax gets "quiet". That is, it either asks the customer to do more to help TurboTax or has new screens that, for the most part, do not have those helpful hyperlinks to explain things. Also, particularly egregious in my opinion, it for the first time showed me that I had a fee/interest on the printout on the cover page. No clue before that! And, could I find out why, what it was all about, how it was calculated, etc.??? NO! I had to do some research outside of TurboTax to see various chatter on the topic. So, it was about Form 2210. But could I find Form 2210 in my FULL list of forms?? NO. I had to dig in, find how I could 'challenge' the fee via TurboTax, annualized my data/input, etc. That let me lower it and finally see the Form 2210.

When trying to import my financial statements the screen did not change when I hit the allow button. It was only after I mimnized the screen that I saw the documents queued up for import. I would change that to go to the second screen automatically.

It is a good product for those who want to prepare taxes on their own. Certainly, a better alternative than H&R Block. Fortunately for those who do not want to prepare their own return VITA and AARP provide a great alternative to H&R Block as they are free of charge.

Every year I use TurboTax, and every year I'm disappointed by the lack of improvements and places where it obviously should be able to calculate or import information, and it just says "enter this yourself" . I also dislike the prodding to use the online product or pay extra for simple questions.

THE FACT THAT BUSINESS IS NOT SUPPORTED FOR MAC--A SHAME. THE FEATURES AND INTERFACES ARE WORSE THAN I HAVE EVER EXPERIENCED WITH TURBOTAX. FOR YEARS I WAS A WINDOWS USER BUT THIS YEAR SWITCHED ALL TO MAC AND THE TURBOTAX ARE JUST HORRIBLE. THE DEFAULTS AND TRANSFER OF DATA IS NOT FUNCTIONALLY WELL. IN ADDITION IT DEFAULTS TO PAY FOR A STATE RETURN WHEN ITS NOT APPLICABLE FOR MOST FILINGS.

Don't like the interface changes. It costs a person time when the screens fundamentally change from year to year. Disappointed in the disfunction in the brokerage download. That used to work well and saved time in past years. Had to manually re-enter all of it.

Based on a prompt fro Turbotax I decided to try filing online. Only after I had spent an hour working on my return did Tubotax tell me that can't upload your Quickbooks file using the online version. i had to start all over with a desktop return. You people suck.

TurboTax help is often incorrect and misleading. So far as I can see, there is no way to use the desktop TurboTax and import the completed desktop TurboTax file into online TurboTax. TurboTax desktop makes mistakes, for example, after importing 1099-R forms the taxes paid on the IRA and 401k distributions was not captured.

I appreciate that TurboTax carries my previous year's information forward. It saves time and ensures accuracy. However, this is the first year I ran into glitches with the software. I purchased the software and downloaded it, and did all updates that appeared. But twice, while entering state tax information, I could not get past one or two of the screens. I googled the answer, which did not appear in the TT2025 help section. Eventually I got it working and was able to file. If there are known problems, the problems should be easily explained within TT, so users don't have to search outside the program for answers.

I've been using TurboTax since about 1989, the floppy disk days. I haven't had any problems with it for some relatively complex tax issues. Recently, there have been concerns about security and the IRS implemented a special six-digit ID. That's great, it adds security to the previous security measures. However, due to my comfort with TT, I don't use the Guide Me feature and missed one important step that helped with security. I didn't see the IP PIN input location which is buried in "other tax issues". When my e-file return was rejected, the TT message how to fix it was not clear. I talked with the customer service rep who was quite friendly and explained the situation (I had discovered the solution on my own. I'm not sure the message will get through to the programmers and can't tell this year because I have completed the e-file steps.