Very confusing.... been filing my family tax returns for going on 40 yrs and never experienced so much confusion. What with "$40" for "tax preparation"... we already prepared the return... to a long time due to a lot of confusion... but we got thru it... now $40 charge for "tax preparation".... WOW!!! Very disappointed.

Very unsatisfied with TurboTax 2025. I've been using TurboTax since at least 2012, and I felt like it was getting better for a while, but has now been getting worse for the last few years. This year it pulled in a corrupted version of my 2024 filing which I didn't catch until I was about to file and noticed that the last year's AGI that you're asked to verify for some reason, didn't make any sense. So I went into the forms and realized that the 2024 values in the two-year tax comparison form were all wrong. I tried to fix them there, but they seemed to show up in too many places throughout the many many forms included, so I had to give up and start a whole new filing. Very frustrating. There should be a way to delete and re-enter the last year's data without having to start all over again. I even had to re-purchase the state efiling which I had already done in the corrupted version of my filing, so I lost $20 to this issue. I'm also very disappointed that It's Deductible has been removed. That was one of my favorite features of the software. I'm definitely going to explore other options for next year. If I can't trust the software to import last year's data, and I'm not getting the functionality of It's Deductible, sticking with this product is not looking very attractive. Oh, and it's also annoying that auto fill doesn't work in the payment pop-ups.

Turbo Tax is generally a great product. However, the fact that Turbo Tax could only run on Win11 this year was brutal for me. My Win10 computer had almost but not quite the hardware sufficient to support a Win11 upgrade and I had to buy a brand new computer at the last minute just to do my taxes. This really stressed me out. It is also frustrating because I now have two computers in front of me when I really only need one. Online TT is not an option for me for many practical reasons - too many to list here.

Online was horrendously horrible and for stupid, easy taxes. This download version works but really miss the disc one could purchase. DO NOT GIVE OPTION to go online for home/business customers. THAT WAS HUGE MISTAKE. This worked way better. Stop making life difficult please for Mac users by making us upgrade new software and equipment each year. Please, we beg you or HR Block here we come!

We have somewhat complex taxes (180 pages), and TurboTax allows me to do them on my own. That is pretty good. There are things that could be easier, but AI helped me figure them out. Overall good. I did have an endless loop error while filing a separate state form, where it continually asked for my first name. A Google search found a similar problem in 2023 and had a fix.

This was difficult to use. I cannot get to creating a PDF copy of my returns. I still have not figured out how to do a second return on the desktop even though the advertising says I can do 5 returns on the same computer. It was way easier last year. you just made it more difficult. I have spent fruitless hours trying to maneuver through printing and trying to get to the next tax form.

Terrible software program. During the final review< (after the other two review processes had been complete), it changed an entry in my state tax form thar caused the refund to be drastically reduced incorrectly. Now I have to file an amended state return.

transferring from previous returns and downloading from brokerage did make things a lot easier. however, it was difficult to find an answer to a question about changing something in the return. I had to go outside of the application, and outside of turbotax help to get the answer. Your AI bot has limited understanding of questions

Over all quite easy. Some places where there is a risk of double entry of information (car info for example) Happy user for more than 20 years. Amazing to see how insanely complex filing can be. Would be cool if W2 info could be available with little effort. The mailed ones are easily missed

This year it was easy to use TurboTax, just like it has been in the past. As I was entering the information, the dashboard was showing a tax amount that I did not think was correct. Later I saved a copy of the forms, and then I could see the details behind that tax amount, and it was all correct. Unfortunately, TurboTax has followed Microsoft to declare that Windows 10 must not be used. That is such nonsense, because Windows 10 still works just fine. I noticed that the H-R Block software can be used on Windows 10, and for that reason I did consider switching, but finally decided to stay with TurboTax. It is getting hard to find TurboTax in a local store, and I had to ask for it.