I find that some of the categories I am afraid not to put even a zero value in. Then when the checklist- review comes up I have all these issues that need to be resolved. Yet in the checklist-review correction thing, you cannot get rid of the zero mistake and leave it empty. you have to spend bucket loads of time finding the thing in "forms" or sometimes "walk me through everything". This could be solved by just letting you make the correction in the checklist-review, or just say in the "walk me through everything" that you need to leave it blank. I'm no tax expert obviously, but I have used Turbotax Home and Business for years. Please make it easier for us dummies.

I have used Turbo Tax for many years. This year, it got stuck on one form when trying to transmit the returns that it wanted me to correct. There was a misspelling on the Turbo Tax page (disappointing), but it also gave no guidance on what would remove the "error". Really disappointing...

TT continues to be confusing internally. I have many questions throughout the return prep process that are not answered clearly or readily. I also run into issues that require my calling your so-called "Product Experts," and of the several I spoke with this year I had only one positive interaction; the others were not only not very knowledgeable, but they used speaker phones or some microphone system that made them difficult to hear, especially since they had foreign accents - NEITHER of which is helpful.

There is no federal or state tax law that prevents withholding income taxes in excess of 50% of wages. Form IRS W-4, Employee's Withholding Certificate, Step 4: Other Adjustments (C), Extra withholding. Enter any additional tax you want withheld each pay period, allows for withholding up to 100% of your wages. For "supplemental wages" (like bonuses) exceeding $1 million in a calendar year, the IRS mandates a flat withholding rate of 37%. When combined with FICA (7.65%) and potentially state/local taxes, the total withholding can easily exceed 50%. The IRS does not penalize you for overpaying your taxes. Any amount withheld that exceeds your actual tax liability for the year will be returned to you as a tax refund after you file your return. Unfortunately, TurboTax software assumes the information on the W-2 is incorrect if withholding exceeds 50% of wages and therefore will not electronically file federal and state tax returns. Why your software doesn't asked the taxpayer to confirm the W-2 information rather than preclude electronic filing is unconscionable. Is there anything you can do short of forcing me to physically mailing income tax returns?

Not sure what changed or went wrong with Turbo Tax but this years filing experience was absolutely HORRIBLE! I have been a faithful user of this software for years now without any problems until this year. Something has changed with the features, There was some type of bug that prevented me from e-filing my State Tax return. Numerous other people reported the same issue. I will NOT be using Turbo Tax again next year.

When I want to go back and re-enter some information, I can't find some of the options from the first entry. For example, if I want to go back to reenter 1099-B, the interface is different from the first time. Also, 1099-int and 1099-B are separate in the various items, but when I click on them, they're together, which is confusing.

Appalling. Your Form 1116 for Lump Sums is broken. Stops calculating after line 16. Paid to file State a rip off fee and then found out can't file anything electronically because your form 1116 is broken and needs override. Took 8 hours longer because of your broken software.

Accuracy guarantee - they were wrong on calculations due to bug in their software, and I had to amend because of them this year. Paid over $100 for software, had to spend hours getting the software to work again, and only got a $30 check for my troubles

We love Turbo Tax. I just wish you'd give free Turbo Tax Premier to the Disabled Veterans, rather than just active duty. We'd still be active if not for being wounded and later medically retired. It used to be so easy year to year to do our taxes with you. We were sad to see that we no longer qualified for your free version because of active duty status

turbo tax does not recognize the hotel pensions in California. The distribution codes for pensions are not explained or described. One has to research it outside of turbo tax. also, it is glitch. The USE Tax prompts errors. Terrible. Turbo Tax has gotten worse the past 3 years.