I've used Turbo Tax for years without too many software issues but found them extremely glitchy this year. I had one problem I spent 20 hours talking to TurboTax experts about. TurboTax started my 2025 return with me owing $523 before I entered a single piece of data. We found the source but even resolutions could not, did not find a solution. No matter what we tried, it kept repopulating a 5329 form and penalty. Deleting all the information from the form didn't work, removing/deleting the forms didn't work, overriding didn't work, recreating the form entirely with the correct information didn't work. So I found the solution on my own. I started over from scratch, didn't import at all, and had to recreate dozens of depreciation schedules and carryovers. It took days all because of a software glitch that wouldn't allow us to correct a problem.

I have used TurboTax since the beginning of TurboTax. I started using TurboTax because I kept getting audited. I have never had a problem since I started. I love it. Give yourself the time to take your time! Its really not hard. Just answer the questions correctly, If you don't know the answer, don't guess, find it. Worth every penny of savings they provide!!

Really dislike the non straightforward way to determine how much the desktop version of Turbo Tax Home and Business version was. Very difficult. Not everyone wants to do their taxes on line nor need help. I have used Turbo Tax for probably 20 years and may be looking for another software in the future if you keep this up. Other than that one complaint, I have always loved working with Turbo Tax.

When I started my taxes, I had paid for and wanted to use TurboTax desktop. I was somehow taken to TurboTax online instead of TurboTax Desktop. After completing inputting all my information, I wanted to print my return to review it. That is when I realized that I was not in Desktop but on TurboTax Online and that it was going to charge me $298 for TurboTax Online instead of the $130 I paid for TurboTax Desktop. So, I had to loose all my work and start over with DeskTop. This was frustrating. I realize that I should have noticed sooner, but I also feel like TurboTax is really pushing the user to try to get them to use the online version. I don't like that.

Absolutely unacceptable that third party downloads from financial institutions are so confusing this year. Furthermore, the incompatibility of TAXPACKAGESUPPORT.COM is also unacceptable, Especially when I pay more for a version of the program which is supposed to do this!

The desktop version was frustrating this year, especially for crypto. The online product has a much better import and automation workflow, while the desktop version felt clunky, outdated, and far more manual. It makes no sense that a paid desktop product would have worse crypto handling than the online version. The biggest issue was having to do extra manual work for crypto reporting that the online version seems to handle much better. That is a major downgrade in usability. I'm also unhappy with the audit defense offering on desktop. It appears to cost more than other options while offering less coverage than the web version. Charging more for shorter coverage makes the desktop product feel like a worse value overall. TurboTax desktop used to feel like the more capable option. This year it felt like the opposite.

Kept getting errors when trying to transmit tax returns even though previous checks didn't give any errors. Error messages were very vague and not helpful. Previous years, there was more information on errors with links you could click on to get more information. Now they want you to pay for help when you already purchased their software.

I was frustrated that the ability to enter 1099-R data and new business assets was not ready in mid-January. I signed up for email alerts as to when those forms were ready, but never received any emails. I was still getting the messages that those forms weren't available on Feb 21, 2025. I shut down and restarted my iMac computer. Then when I opened Turbo Tax it updated and I had no problems. It seems that TurboTax was not automatically updating prior. Each time I opened Turbo Tax from mid January to Feb 21 (prior to the iMac restart), it never checked for updates, Turbo Tax just opened.

I used to really enjoy and feel confident with turbotax, this year was a nightmare trying to file online and so I bought the desktop version which is harder to use and it doesn't transfer your info easily so you have to dig around to enter the numbers. Quality seems to have gone down.

the new Gui interface is problematic - having to go through 3 or 4 screens to enter a number. the import brokerage documents feature is not user friendly - very problematic and created double entries and did not populate, when populated it did not show any numbers until I exited the program and reloaded I liked the way it use to be