The TurboTax desktop version now has a very poor user interface. I have used TurboTax for 20 years, and its quality assurance has noticeably deteriorated. Fortunately, ChatGPT has been far more helpful in identifying errors than TurboTax’s own support tools. The Help section is particularly bad.

I do feel that TurboTax does a great job on taxes, however the latest update has pink/red emergency markers on every page now until you put in an answer. Doing taxes is stressful and this update DOES NOT HELP ease my anxiety AT ALL. In fact, I am more stressed about doing taxes than ever. The reason I have used TT every year is because it helps me to feel reassured that I am not missing anything and it explains things in easy to understand ways. It was consoling. Not ANYMORE. It is stressful and anxiety inducing with all the emergency red explanation points on every page. It reminds me of the symbol that shows up on your car dash when something serious it happening and you need to find a mechanic quickly. The red is overkill. Please make it go away or al least provide an option to turn it off. I need my TT to help comfort me not stress me out. Additionally, this has been a separate issue for years: I can't see the small text in the help boxes without using a magnifier because there is no way to increase the text size. This is annoying and not helpful for people who have failing vision.

I have been a loyal TurboTax user for many years. Each year, it feels like it gets more and more difficult to purchase the software and to do my tax return. For years, I have always e-filed my federal and state returns. This year, TurboTax would not allow me to e-file because there was a 0 on line 27a of Part II on the Profit or Loss from business form. I could not figure out why a 0 would prevent me from e-filing. I was forced to spend $60 and had to wait over 1 hour and 15 minutes for on-line support. In the end, I was guided on how to remove the 0 and then I was able to e-file. To describe this experience as frustrating is a huge understatement. I had to spend extra money and a lot of extra time just to get my simple tax returns done and e-filed. I will say the woman that helped me online was great and was able to figure it out, but it took even her, an experienced TurboTax support person of 5 years, quite a while to find and fix the error. I greatly appreciate her help. However, I am very disappointed in the software. I am using the Home & Business version running on Windows 11.

The internet requirements make it quite a chore and I will most likely seek a different alternative next year. I have used turbo tax for over 20 years and always buy the desk top version because i live on a large farm without internet. Additionally, the new "two factor authentication" was a VERY inconvenient surprise. I originally used my landline for the phone number and never changed it, causing me to spend hours on the phone with customer service until I got someone to go to my house and answer the phone while I was in town at an internet location. Ended up having to do this AGAIN for STATE download. Your people assume every business has internet, but were you too busy eating to consider that most farms do not? Cows don't live on Main Street, USA and the federal government still considers internet "Entertainment" as is Cable TV. Hence local providers are not required to provide service (electricity and wired telephone ARE mandated by federal law to be provided as necessities). Satellite internet is expensive and doesn't work in poor weather, which is the only time I am inside. Although this may be the "Digital Era" of the Oil Age, feeding humans is the single most important thing since the beginning of existence and will be as long a mankind is around.

Over all quite easy. Some places where there is a risk of double entry of information (car info for example) Happy user for more than 20 years. Amazing to see how insanely complex filing can be. Would be cool if W2 info could be available with little effort. The mailed ones are easily missed

I've used Turbo Tax for years, Turbo Tax is no longer easy to work with! This year I ran into a few things that took me way too long to find out how to get out of or get around; and I'm convinced it wasn't an accident. It seems they have purposely created only options to funnel you into adding on and paying more. I will definitely be looking for other options for tax software to use next year.

TurboTax is overall a good program but for the third year in a row you have made it a requirement to file the federal return by paper if you file a form 3520. The 3520 is required to be filed separately from your 1040 and the requirement to file it by paper doesn't require a paper filing of the 1040. You had this correct for years but now prohibit it. Also the step by step version of the non-resident NJ return did not flow well. Otherwise the program seemed good.

the who;le on line vs desktop was very confusing I dont know whats where. wanted to pay before I did a tax return and getting there was very cponfusing. when I tried to find ALL forms it was hard to do. Didnt like all the sellinf in app just wanted to file return

Software works as designed, but I found the additional information feature to be less than adequate. I spent more time looking up information outside of turbotax than being able to rely upon the information. I find the state tax return information to be very sparse.

The fact that you tired to push me to online file becuase it makes more money for you is horrible. I know that this program would work fine on Windows 10, but you saw an opportunity to 'increase shareholder value' and greedily took it. Much like your lobbying to get rid of free tax filing options. You suck....however, 2 stars becuase it did actually file the tax forms.