Very displeased with system crashes this year. Click "learn more" or click a link (print or review, business special situations) and the system crashes!!! Update ios on computer, works for a bit then another crash same issue...very glitchy and gives me low confidence! What happened to It's deductible? I liked using it for charitable donations. The initial download of the software to my laptop is not "old people" user friendly...challenging to figure out where/how to enter code...better instructions would help. The login process to pull investment information feels sketchy. I would like to review the forms before being directed to pay for state filing, not afterwards. I get that you want everyone to go to the online system, but some of us still live in rural areas with less reliable internet 24/7...personal pc access is important to continue working on taxes. Come on folks... make this work better for those of us that bought a disc and loaded it to have on our devices for so many years.

I have been using Turbo Tax for many years. I like the product. I like how it guides you and has explanations and or a tab to get more info on an entry item. It is cumbersome when using the complete guide me through each section and a little frustrating for all the items that are always "no" or "0" for all these years. The tax credit for fuels for farm use - Schedule F does not come up automatically - so I have to search for it and it is in the business section - should come up with the farm - schedule F. At the end - the direct deposit info should prefill from last years return and definitely prefill from entering it one time

Tired of your software (trying) to nickel and dime me on every screen. Also I used to web version for the past 3 years but it was cheaper to buy the desktop version from ANY SELLER than to use your online version again. Thanks for trying to charge the max amount you could for returning customers

Extremely frustrating. Forms that pull from other forms that you didn't start, impossible to figure out how to fix links. Impossible to get the IRS to accept the efiling because the AGI didn't match. I pulled my tax reports directly from the IRS, using those numbers, and it STILL wouldn't confirm identity. Checked all drivers license info 3 time. After trying to e-file 6 times I'm just mailing it in like I did in 1987.

This time I had to use windows 11 and the experience was very difficult, I had to have my son who is the administrator sign every time I was filling out the information and log-out because there were updates, before the updates were done automatically no need of administrator. I save the files several time an every time I came back I had to re-entry information I had input before

I’m disappointed with the "Fix it" process for rejected returns. My 1040 was rejected by the IRS for a missing Identity Protection PIN (Error IND-181-01), but TurboTax failed to prompt me for the PIN during the resubmission flow. It allowed me to resubmit without making any actual changes, leading to a second automatic rejection. I had to manually dig through the "Other Tax Situations" menu to find the input field because the software didn't guide me there. This loop wasted significant time and should be an easy fix for the developers.

I had a problem in completing 8382 form- donatation form, Next I could not process the efile as it a minor question to answer and I don't know what was your question, Next I tried to call a TurboTax site near my home, I tried three times, each time it said call back if you need help. I have been using Turbo tax form for over 15 years, I had no trouble before. You need to go back what was done for 2024 tax return especially with the non monetary donation valuation. All those supportd were miss ing.

This year Turbo Tax was not able to transfer one of my tax documents from JP Morgan Chase brokerage account via desktop version. Customer only has a choice of restarting all over again with the online version to get it to read and transfer the downloaded pdf 1099B that Turbo Tax can't see and transfer from Chase. Other files are fine, just one account that was closed in 2025 that has tax documents that Turbo Tax couldn't access. I had to print and mail the form 8453 for form 8949 after manually entering the summary of sales/costs. I have use Turbo Tax for over 20 years, but it's time to try a new tax software! Very disappointed!

This year's product failed to request our PINs from the IRS and the returns were rejected. Fortunately I submitted with 2 days to go, but if I had waited there could have been a serious issue. Including PINs is required - why would your product have submitted without them? Very disappointing.

TurboTax 2025 on MacOS is buggy. There is a well-known bug that took me an hour to identify & figure out a way to workaround: federal refund gets zero'd out when stepping through EasyForm on the Audit Risk step. I finally figured out a way to get around it & it seems that it is a well known problem.