Please fix the pay by credit card feature for paying for e-file of state return (or better yet include it in the price of the software. I was unable to use my credit card despite getting live help and trying multiple cards. This resulted in having to spend an extra $40. Seems like a scam by Intuit/Turbotax, which I am reporting to our state AG.

I have used TT ever since i can remember; 40+ years? (I remember long ago having the paper tax forms, but not actually filing wtih them.) This includes my wife's sole-proprietor budiness for the past 20 or more years now. Never seriously considered another product. Step by step instructions make it easy to do, and explanations and links are very helpful in understanding clearly what applies and is needed. (Most of the time; what isn't is probably best left to a tax expert to address.) Doing it myelf has taught me a lot regarding what can or cannot be inlcuded, record keepng, etc. Preparing all the info/recrods takes 5 days, which woudl have to be done if I hired somene. The easy part is actually doing the return via TT - that takes one day,

Did not update the sections as I went along. I would "save" for the day and return to it, only to find that the refund amount was different. In addition, when I came back what I saved, it would take me to a form that didn't include all that I had finished the day before. I had to search for a copy of what I had actually finished, without any idea of where to find the most up-to-date form. It would turn out that there were multiple copies saved, rather than each save writing over what had been saved before to ensure that when I came back to it, there would be only one copy, the most recent.

Some features are not visible unless I run the program as administrator. Depreciation is difficult for me which is part of the reason why I use Turbo Tax, I had to pull the data myself from 2024 taxes which TT has done for me in the past, I also had to figure my own calculations - TT did not do that for me either. Also had to force the American Opportunity credit - TT would not add it even though I qualified for it.

I have been using Turbo Tax for decades and have always relied on it for great information not only with regards to tax changes, but also just giving me extra information with the helpful question mark next to everything. This year I felt like there were gaps or missing pieces of that extra information. I use TT rather than using an outside person because I want to continue to be knowledgeable about what I am being taxed on, how it impacts our life, and potential topics that I could utilize to be more efficient with our money. I was disappointed that with all of the changes, a simple link here and there wasn't provided to either the IRS.gov publication, or more information on things such as the Big Beautiful Bill. TT was flawless in its tech and usage. Each page/topic flowed into the next, however somehow it skipped over the Federal Review and I had to go back to it manually. Overall still a fan. Just don't take away the education pieces

I find that some of the categories I am afraid not to put even a zero value in. Then when the checklist- review comes up I have all these issues that need to be resolved. Yet in the checklist-review correction thing, you cannot get rid of the zero mistake and leave it empty. you have to spend bucket loads of time finding the thing in "forms" or sometimes "walk me through everything". This could be solved by just letting you make the correction in the checklist-review, or just say in the "walk me through everything" that you need to leave it blank. I'm no tax expert obviously, but I have used Turbotax Home and Business for years. Please make it easier for us dummies.

I found it difficult to download information from a common Broker. I had to hand type my information into Turbo Tax, as each time I downloaded one for me, it would delete what was downloaded for my wife and vice-versa. Had to review it closely because it left items out.

Pretty good all except for the e-filing process at the very end. TT has a known payment info bug (state info-wks) that still persists in 2025 (over five years). It refused to accept my bank routing and account info for state e-filing (refund) while it accepted the same info for federal filing (we owed money). Made an otherwise decent experience very onerous.

This year has been complete nightmare. Your system cannot handle the tax information completely, has trouble downloading the prior year's return, drops some of the comparison yearly numbers, cannot complete the sale of a business use auto without screwing up the gain or loss

#1 Sometimes I get into a loop where trying to correct the issues discovered during your review, #2 This year the NYS return did not ask me for the Star credit for property taxes. I eventually found where to enter the credit, but I had to search the Forms view and look through a bunch of potential entries before finding it. Also would have been great if, during the review, I was asked if I had entered the Star credit. #3 Your help site lacks detail. I suspect because you want folks to purchase additional help.