I encountered an error based on a depreciated asset (vehicle) that was traded-in. I attempted to use the help with no success. I turned to ChatGPT to analyze captured images with the error referenced. There were several corrections / multiple attempts required to get the AMT and Depreciation to balance.

TurboTax ultimately produced what appears to be a correct return, but the process felt far less transparent than financial software should. Several issues reduced confidence: Required fields appearing only after hidden method selections (standard mileage vs. actual). Repeated prompts for information already entered. Significant state tax swings after running updates, without clear visibility into what changed. “Best case” comparisons that introduced additional workflow loops instead of clarity. The software is powerful, but much of the calculation logic operates as a black box. When material numbers change by thousands of dollars depending on update sequencing or hidden checkboxes, users are left assuming correctness rather than understanding it. Greater transparency around calculation drivers and update impacts would materially improve trust.

Turbo Tax is a helpful way for a person who understands numbers and taxes to avoid the cost of a professional accountant - and learn about money management. The two areas that were cumbersome were 1) new format for Charitable Deductions' goods valuation and 2) being able to easily locate and get back to Schedule C. Both could be improved.

Very disappointed with TurboTax 2025 Home & Business. I have used TurboTax for years, but it seems the last few years there are more and more glitches in the software. For 2025, I was defaulted to "Standard Deduction" after entering itemized deductions and could not change back to "Itemized". I also did not have the option to use my Federal itemized deductions for my California state taxes. Hoping the 2026 software is better.

User friendly than the last yr version. Easy to navigate to a specific topic and then return to the last place where you left to continue Turbo Tax. Well organized and cohesive for easy reference and review. And the reports are great for future reference and continuous improvements.

More difficult to use this year. Problems downloading documents. Finally figured it out from a help forum. This all important feature should work from the get-go, no from having to make a browser change. Also, not being able to upload a PDF and pull the info from it for 1099-DIV's. This is for documents you cannot import from the institution.

Mostly I tried to use the help assistant and it usually provided useless information unless I managed the magic words. Generally ok if you know the form that something might be in and then you can jump there. The program is generally slow (partly by outdated computer), and I did have a glitch where TT froze and I had to restart because I didn't want to connect to the internet for an update check at the beginning of the session. And the "assistant" is very fond of commas as I was typing this... The import from financial institutions is very helpful as it would take forever to key all that information in. The post-process review prior to filing is also good. Finally, the text notification of the process of the return and acceptance for review is nice to know. I have not used the live chats or professional assistance this year, but I expect it to be acceptable if needed.

I have used Turbo Tax for years. The 2 years that I used a different product, it was a total headache. Even when we had tax help through our employer, the process was not much easier! I do wish that the more extensive product for multi member LLCs and corporations was available for Mac users.

March 12, 2026, and I'm still finding errors in the desktop version for my 2025 taxes. For 5695's line 17 a,b,c don't match my answers to the interview questions, had to change them on the form manually. At least using the desktop version I can change those forms using the show form option, but come-on, this is just poor. Other people having other issues with that form.

I've used Turbo Tax for many years, and this is the first year that it has been made more complicated than it needed to be. It's ridiculous that they did this on purpose, because they want you to pay the $60 for a tax advisor. I didn't fall for their crap. I don't recommend this at all.