Buying the desktop software was a mistake, since when you call for support they cannot see your desktop screen. This is a major deficiency in the program. In the future I will buy the online version of software. After calling support, I was placed on hold for several hours after being referred to another support person who was a big help.

Very confusing.... been filing my family tax returns for going on 40 yrs and never experienced so much confusion. What with "$40" for "tax preparation"... we already prepared the return... to a long time due to a lot of confusion... but we got thru it... now $40 charge for "tax preparation".... WOW!!! Very disappointed.

TurboTax makes filing taxes relatively easy if not fool-proof. I had to file taxes in multiple states this year and TurboTax completed one state's tax forms incorrectly forcing me to go line-by-line through the individual forms to locate TurboTax's error (placing a 0 where none was needed and the field should have been left blank) then correct it.

I have used TurboTax desktop for over 15 years. I have always been very pleased with it an the ease of use, until this year. Initially the 2025 version wouldn't recognize my 2024 tax file document for transfer after multiple different attempts. So, I had to start from scratch entering all of our information which. Then, as I completed the federal return ready to transition to the state filing, TruboTax stalled for 10min at the point it should have prompted me to save the federal filing. I had to force the program to quit which resulted in the loss of the entire filing and having to start over from the beginning. When I did restart the program it miraculously recognized my 2024 filing which saved me a little. Ultimately, after using TurboTax this year, I question if I will use it again

I have used TurboTax for over 20yrs now. This year's version is the worst I've ever encountered. Multiple coding issues. Nothing that affected accuracy. Just causing more work than needed. For instance, after entering in a 1099-R (retirement) form, although I had answered NO to a Canadian Pension, it still opened the form and insisted on required fields. I had to back out and delete the form to proceed. (I know it wasn't a mistype on my part, as it occurred twice, once when I did a joint return and again when checking to see if MFS would make our tax situation better.) I also live in a RITA local city, thus required to file a local tax form. Prior to this year, TurboTax did not automatically fill in the form, which is perfectly fine, as you can enter your tax information directly on the RITA site for e-filing. But since many documents do not populate local tax information, TurboTax had issues with those empty fields. Again, lots of unnecessary work on my part. Please, Intuit… get better coders (and better-quality control). Maybe ones not overly reliant on AI for their work.

Turbotax is expensive to begin with. State tax e-filing is additional! This year I realized that the default UI behavior of TT led to a big tax bill. It was so significant that I plan to amend my prior year's tax returns, as I have been using TT for many years. The issue is with backdoor roth conversion, or in general any rollover and state tax filing. In the state filing, it, by default doesn't prompt user that you may have already paid taxes on this rollover.

I've been using TurboTax for over 25 years and found it to be a very accurate software compared to other brands used earlier. It is always been compatible with my Windows computers. Feature-wise, it covers all of our different tax scenarios and the interface is very easy to use. Reports are accurate and easy to read.

TurboTax is great however I do not appreciate that every few years we are forced to buy a new computer because in the latest version you have written code so that it will not work on our older computers. The refund I am getting will just cover the cost of the new computer I had to purchase to use the 2025 TurboTax. And no my returns are too complex to use your online TurboTax product. I have to use the Home and Business version.

TurboTax ultimately produced what appears to be a correct return, but the process felt far less transparent than financial software should. Several issues reduced confidence: Required fields appearing only after hidden method selections (standard mileage vs. actual). Repeated prompts for information already entered. Significant state tax swings after running updates, without clear visibility into what changed. “Best case” comparisons that introduced additional workflow loops instead of clarity. The software is powerful, but much of the calculation logic operates as a black box. When material numbers change by thousands of dollars depending on update sequencing or hidden checkboxes, users are left assuming correctness rather than understanding it. Greater transparency around calculation drivers and update impacts would materially improve trust.

The importing from financial institutions was very clunky and not as smooth ha it has been in the past. What's the point of importing data if I am required to log into the account to collect the document number. In past years, I would login via TurboTax and then import.