In my turbotax, all the icons at the top are greyed out even I followed all the suggestions online. - after I e-filed and accepted both by federal and state, I am not able to view my bank account info. - during filing, not able to see the worksheet and forms.

TurboTax used to be very easy to use, but this time I experienced significant challenges with e-filing my tax return, due to the bug of Energy Efficient Commercial Buildings Deduction with a "0" entry by default. It blocked my e-filing for Federal filing and wasted almost my entire day to search online and finally got it resolved. Not sure how you guys can provide this kind of service to your loyal customers. Shame on you guys and I will consider finding an alternative for my future returns!

TurboTax is great however I do not appreciate that every few years we are forced to buy a new computer because in the latest version you have written code so that it will not work on our older computers. The refund I am getting will just cover the cost of the new computer I had to purchase to use the 2025 TurboTax. And no my returns are too complex to use your online TurboTax product. I have to use the Home and Business version.

I've been using TurboTax since the days of floppy disks. I've never had problem. My wife has her own business and the appropriate version allows me to include her income with reasonable effort. Basically, I find TurboTax straightforward to use and I trust it's doing my taxes correctly.

I have one suggestion that may make Turbo Tax more user friendly for some of us. I had imported a consolidated 1099 from a brokerage involving original Issue Discounts, where turbo tax brings up blank lines that can be utilized to provide the additional needed information. However, the lines are not numbered so as you try to compare the data to the 1099 it is necessary to count down line by line each time, and where there are a lot of those entries needed it is exasperating. A simple solution is just add numbers to each line so that as one line is completed you know the next line to proceed to.

Twice locked out of program asking for passwords that Turbotax created w/o my approval when saving file to another name. Made me restart entries once. Program froze up several times requiring computer reboots. Not easy to go to worksheets to input data as in past. A good list of worksheets was not readily available. Had trouble with downloading state version.

We have used TurboTax for many years. My husband always prepared our taxes for us. Sadly, he passed last year, and I needed to prepare our taxes. I was absolutely dreading the task, but TurboTax walked me through every aspect of our extensive tax preparation. And since my husband had passed, TurboTax was able to guide me to receive even more deductions as the surviving spouse.

Allow one to more easily and quickly get to a knowledgeable tax representative. May return was checked, I went to electronically file the federal and state returns, but it would not allow me to do so until one item was corrected. May attempts did not work. It took me a long time to finally get to a live person named Richard. Richard had me update the software, shared my screen, and successfully directed me in the way to file. He was very, very helpful, and I am very glad to receive his capable 5-star help. Thank you.

the new Gui interface is problematic - having to go through 3 or 4 screens to enter a number. the import brokerage documents feature is not user friendly - very problematic and created double entries and did not populate, when populated it did not show any numbers until I exited the program and reloaded I liked the way it use to be

You have made it more difficult to enter the interest and dividends by not just having them appear, one after the other, for input. You have the list - use it as you did before. Do not mix interest and dividends in alpha order. That's not the way they are worked with. Why ask me for totals that are in the already input data to determine estimated payments when you are going to give me the options with percentages related to last year? I paid for the state filing, but the explanation only said the federal had been filed. I guess I wait and see if you filed the state. Overall, the product was a step down from last year.