I HAVE USED TURBOTAX FOR 20 YEARS AND EACH YEAR IT SEEMS TO HAVE DIFFERENT BUGS WHICH ARE ANNOYING TO WORK AROUND. I ALWAYS MANAE TO GET TAXES DONE BUT SOMETIMES IT IS NOT THE EASIEST SOFTWARE TO USE. STILL I KEEP COMING BACK BECAUSE I LIKE ALL MY RECORDS ON THE SAME SYSTEM AND I LIKE THE INTUIT AUDIT DEFENSE FEATURE.

I've used TurboTax since 2006. Each year they seem to build in more frustration points. This year I had one Crash of the program and 2 errors to fix that had no information relating to what was needed for the data being asked for. It did have a reference to a line in the 2024 tax filing, and my 2024 TurboTax file had nothing in that reference box. The second error was on a 1099-R that had a blank box 16. I had to go search the internet for that answer - you're supposed to put the amount in box 14 into box 16 as well. Oh, and one more big issue - I was not able to import any 1099-DIV's, INT's, or R's, and I've been able to do that in previous versions since it was offered. Looking these issues up on TT Support, I did not find any solutions to these issues. Looks like after 20 years I'll be paying someone next year...

Turbo Tax is my go-to every year. The one thing I would like to see would be a way to set up a payment schedule that could be attached to the return. I don't need that personally, but have a friend who suggested that it would make it much easier. She is grateful for the payments set of for the next year.

I would rate this a -5 if you let me. The software was terrible this year. - Bank integration did not work, foreign tax credit not working properly, buggy software that needed reboots. - Solo 401K tax credit was NOT recognized by the UI and needed to enter manually via Forms mode.

Buying the desktop software was a mistake, since when you call for support they cannot see your desktop screen. This is a major deficiency in the program. In the future I will buy the online version of software. After calling support, I was placed on hold for several hours after being referred to another support person who was a big help.

While I like TurboTax for the most part, the fees are getting ridiculous. For instance, Illinois does not charge for e-filing, but TurboTax charges $25. Forget the "free" state download. I also thought the $40 fee to take the $25 state e-filing fee out of the tax refund was outrageous. I already paid over $80 for the program (when taxes are included).

I have been using TT for many years because it makes tax return preparation easier than done by hand. This version says that I have already efiled five times. I have not; I have efiled only once. TT will be getting a call. Plus, Melanie helped immensely with 1099-B when it would not download. These are two areas TT could fix to make this easier. cjf

This year's edition was just adequate. Primarily since it forced the use of Windows 11 and then was never able to import tax forms (any 1099's including stock trades) from my financial institution. This is a major flaw and unless it is fixed, I cannot recommend the program. This is an essential function that just does not work anymore for my financial institution. And there is essentially no information on a work around except to manually enter the information. Very poor execution.

Turbotax intentionall has made it impossible for desktop product users to pay for state efile. It hasnt worked for years and years. Normally there is a phone number to call, even that is removed now. You are selling a product that is impossible to efile taxes with. This is fraud to get customers to switch to browser product. Then stop selling the desktop product. I will be reporting this multi year "bug" that you have intentionally retained to BBB.

I've been using this for over a decade. It walks you through every step and makes sure you're getting the best return. Even checks the forms to verify they are all filled out properly. If you're unsure of yourself you can always purchase additional helps and features for full service at a fraction of what the professionals charge.