I'd give it 2-stars (or less), but I was able to complete taxes using the "Forms" option; which is slower and more complicated than Easy Step. From one of the updates on (because you're forced to keep updating), it would randomly "hit a snag." I've relied on TurboTax for many, many years and this is the first time I'm not confident that everything is correct.

Turbotax used to be much easier to use and navigate but isn't anymore. I called for assistance because I had separately purchased two state returns several days ago but didn't file right then and saved my progress. I came back and the system would not recognize the downloads for the two state returns and forced me to purchase them a SECOND time in order to file. So -- I was charged nearly double (the purchase price the second time was for slightly less than the first time). I contacted support and they helped me to get to the Intuit purchase area to find the downloads, but did not understand why Turbotax wouldn't recognize the downloads. One screen showed the state returns were there and directed me to click on them so I wouldn't be charged, but then forced me in the next screen to pay for them again to proceed. It seems to be a glitch in the system. I'm extremely unhappy with the product at this point!

transferring from previous returns and downloading from brokerage did make things a lot easier. however, it was difficult to find an answer to a question about changing something in the return. I had to go outside of the application, and outside of turbotax help to get the answer. Your AI bot has limited understanding of questions

TurboTax makes the process easy by transferring previous year's tax information if you used TurboTax to the current year, provides step-by-step guidance through the process, provides deeper information if requested, allows access to the form to make changes, points out errors that need attention, automatic downloads of brokerage information is a time saver, and automatic filing is the icing on the cake.

Would be good to have a fully working version ready (or at least some preliminary version of the software) at the beginning of the year. I purchased TurboTax 2026 in Jan 2026 because I urgently needed to do estimations for my 2026 tax return (required for some of my applications). Surprisingly it appeared that some of important sections in the purchased software did not work at all so that I had to do everything manually. Required updates became available only in mid February. For the future versions it would be really good to have a fully working version at the beginning of the year .

I have used Turbo Tax for over 30 years. I find it easy to use and have never needed to use their expert services. I like the feature that exports the previous year's tax return making it easier to prepare my taxes. I mostly only need to change the numbers.

On one section of the software, a box was already checked and the program would not let me delete it which caused a huge problem until I figured out how to call up the form then right click on the mouse and then found "override" and clicked on that so I could correct the software's mistake. Took a long time to handle that situation and I wasn't pleased.

I have used Turbo Tax Home and Business for more than 20 years. Haven't had a W2 recently but TT knows what to do with 1099's. I have more than one business but TT always does it for me in less time it would take to drive to a CPA. Also less cost, of course.

Up sales are too aggressive. Income summary would be helpful to include the calculated "Provisional Income" amount. Not possible to evaluate the Accuracy. The only way I know of is to pay a professional to review what Turbo Tax calculates or to get a nasty gram from IRS or State of IL about an error. Feature to import the Reported Income Transcript from the IRS web site to see if any income items were overlooked. I will not be paying the $25 fee for the State Filing. That fee is excessive. I have three ETF that are collectables and Turbo Tax requires double data entry to enter the cost basis for each of the monthly sales to cover the administration and storage costs

Too much time spent moving the cursor around with a trackpad or a mouse where the tab key could be used very effectively to move between fields. Also, I did not appreciate having E-file transmission fail because a software update was required. I should have been made aware that an update was required long before that.