Turbo tax desktop kept prompting me to switch to online. I did so and determined that it couldn't handle my complex tax situation. I had to be on the phone for 6 hours to finally get switched back and filed without getting charged a second time. Customer service was a nightmare, nobody knew how to help me until I finally spoke to my 7th representitive who actually could help.

The Alabama state tax computation never seems to be accurate. I have to do a detail review every year and figure out how to fix. This year it did not handle our Roth conversions correctly. It was adding them to the 1099-R resulting in double taxing.

I have used turbotax for over 10 years, this is the first time I used it on a MacBook. I completely filled out the return and was ready to submit when the downloaded turbotax software experienced a glitch and lost/cleared all of the information I had entered. Very frustrating I had to restart from the beginning and will rethink using this product (home and business 2025) again in the future. My MacBook is new less than 2 months old.

This was a TERRIBLY frustrating experience. The explanations of what the questions were asking for was not adequate, the BACK button doesn't always take you back to the previous page - sometimes it takes you completely out of the section you were just in and you have to start all over. The submission for taxes was really irritating - it actually will NOT let you file if you don't have everything the program is asking for and when you try to fix it you have to delete the form and start over. Then, when you finally DO get everything fixed and you try to file, you get an ERROR MESSAGE saying that you've already reached the maximum number of filings (up to 5) when you haven't even gotten a single filing submitted. Nope. This was a freaking nightmare and next year I will just hire an accountant. I will say, the people I actually dealt with were exceptional in every way.

ALWAYS A TRYING EXPERIENCE! Can't copy or print any the help pop-up information for later review. Can't copy and paste any field names or data to save in a Notepad file for back reference while completing numerous other steps. There are SO MANY TIMES THROUGHOUT THE PROGRAM WHEN THIS WOULD HAVE BEEN SO MUCH HELP! Instead, you make us manually write down EVERY BIT OF IMPORTANT DATA that we may need to back reference later.

I've used TurboTax since 2006. Each year they seem to build in more frustration points. This year I had one Crash of the program and 2 errors to fix that had no information relating to what was needed for the data being asked for. It did have a reference to a line in the 2024 tax filing, and my 2024 TurboTax file had nothing in that reference box. The second error was on a 1099-R that had a blank box 16. I had to go search the internet for that answer - you're supposed to put the amount in box 14 into box 16 as well. Oh, and one more big issue - I was not able to import any 1099-DIV's, INT's, or R's, and I've been able to do that in previous versions since it was offered. Looking these issues up on TT Support, I did not find any solutions to these issues. Looks like after 20 years I'll be paying someone next year...

VERY DIFFICULT TO AVOID "ON LINE RETURN"!! I USE DESKTOP AND WILL NOT USE ON LINE!! RESULTS ARE GREAT, BUT USE BECOMES MORE DIFFICULT EACH YEAR, I EXPECT TO DOWN LOAD TO DESKTOP AND SHOULD NOT KEEP GETTING "CONTINUE ON LONE". PLEASE CORRECT THIS FOR NEXT YEAR. I HAVE USE THIS TAX SOFTWARE EVEN BEFORE INTUIT BOUGHT IT OUT. KEEP IT SIMPLW STUPID.

Twice locked out of program asking for passwords that Turbotax created w/o my approval when saving file to another name. Made me restart entries once. Program froze up several times requiring computer reboots. Not easy to go to worksheets to input data as in past. A good list of worksheets was not readily available. Had trouble with downloading state version.

Too many hidden costs. I purchased the Home and Business with 5 free efiles.However, I am continuously asked to purchase an additional add on. When it came time to efile, I was asked for $40 to file, giving me the option to pay now (with a credit card) or have it deducted from my return. There were some areas that needed better explanation without me having to pay to ask a question about using the product.

I use Turbo Tax every year. My main issue is it isn't easy to navigate to some areas or find certain details. I wanted to see all my Capital Gains in one place to review each one - I didn't see how to do this. I want to have Turbo Tax walk me through all of my answers as if I was starting a new return but I have to click on each subject in edit mode to see the questions and answers - it would be nice to just click and be sent to each page automatically. I wonder if some confusions are on purpose in order to get people to sign up for assistance?