This year it was easy to use TurboTax, just like it has been in the past. As I was entering the information, the dashboard was showing a tax amount that I did not think was correct. Later I saved a copy of the forms, and then I could see the details behind that tax amount, and it was all correct. Unfortunately, TurboTax has followed Microsoft to declare that Windows 10 must not be used. That is such nonsense, because Windows 10 still works just fine. I noticed that the H-R Block software can be used on Windows 10, and for that reason I did consider switching, but finally decided to stay with TurboTax. It is getting hard to find TurboTax in a local store, and I had to ask for it.

I had to do my taxes 3 times. The first time TurboTax unexpectedly quit and I lost all my info. The second time I was able to do my federal return but because I'm in a RDP needed to change my filing status for the state return. I opened a new one to confirm how I should file because selecting RDP after selecting single is not an option and then it overwrote my info so I had to do it a third time. Then I had to print out my state return because it won't let me e-file it separately from the federal one, but doesn't tell you that until after you pay for it. I paid for the state filing twice but couldn't use it.

SOMETIMES THE QUESTIONS ARE POSED OR ASKED BUT THE SOFTWARE DOES NOT TELL YOU WHY. IT WOULD BE BETTER TO ALWSYS BE TOLD WHY THE INQUIRY INSTEAD OF EXPAINING IT AFTER ONE HAS INPUTED THE NUMBERS. FOR INSTANCE WHEN FILLING OUT 1095-A INFORMATION, LET US KNOW WHY SUDDENLY THE REFUND DISAPEARS AND GOES WAY US AS A DEBIT. IT FREAKS ONE OUT. TELL US AHEAD OF TIME WHY THE NUMBERS WILL CHANGE. IT WAS EXPLAINED IN THE END BUT NOT BEFORE PUTTING ONE INTO SHOCK. THE SAME WITH THE VEHICLE TAX CREDIT. EXPLAIN THAT TH INFRATION NEEDS TO BE INPUTED SO THAT THE TAX CREDIT ALREADY APPLIED AT POINT OF SALE NEEDS TO BE CONFIRMED. THAT THE TAXPAYER IS REALLY OR WAS REALLY ELIGIBLE TO RECEIVE IT.

Appalling. Your Form 1116 for Lump Sums is broken. Stops calculating after line 16. Paid to file State a rip off fee and then found out can't file anything electronically because your form 1116 is broken and needs override. Took 8 hours longer because of your broken software.

TurboTax used to be very easy to use, but this time I experienced significant challenges with e-filing my tax return, due to the bug of Energy Efficient Commercial Buildings Deduction with a "0" entry by default. It blocked my e-filing for Federal filing and wasted almost my entire day to search online and finally got it resolved. Not sure how you guys can provide this kind of service to your loyal customers. Shame on you guys and I will consider finding an alternative for my future returns!

When trying to import my financial statements the screen did not change when I hit the allow button. It was only after I mimnized the screen that I saw the documents queued up for import. I would change that to go to the second screen automatically.

This was difficult to use. I cannot get to creating a PDF copy of my returns. I still have not figured out how to do a second return on the desktop even though the advertising says I can do 5 returns on the same computer. It was way easier last year. you just made it more difficult. I have spent fruitless hours trying to maneuver through printing and trying to get to the next tax form.

the who;le on line vs desktop was very confusing I dont know whats where. wanted to pay before I did a tax return and getting there was very cponfusing. when I tried to find ALL forms it was hard to do. Didnt like all the sellinf in app just wanted to file return

Software still is not recognizing that Options trading is different from stock trading. A covered Call can be sold with a negative cost basis. Sell To Open may be $10, but then the covered option moves In the Money causing the Buy To Close be $12, therefore an option having a -$2 cost basis. This causes 100's of errors in the software to review before submitting, and creating unnecessary work.

Your software has quirks, it asked me to use scanned copies of my 1099R's and I wasn't able to do it immediately and then I couldn't get back to that option. That stinks. Don't offer stuff like that! Additionally, there are other quirks like in error check where it complains that blocks filled out from the process have too many characters. If the form is filled out correctly, that error shouldn't even happen. But, it has happened for at least the last 10 years to me always in the K1's. And, if I don't want your expert help, my answer of no is definitive, don't offer that stuff again. If I change my mind I can figure that out on my own.