I have used Turbo Tax for years. One common issue experienced is even though selecting "walk me through" it seems there are always details skipped over that I must revisit. HOWEVER, this is my only complaint and minimal in the larger scheme of tax preparation.

Overall continue to love the TurboTax Home and Business product. I have two recommended areas of improvement: 1) provide a search option to search forms and the tool for specific keywords. This would have saved me over an hour of frustration and an ultimate call to your technical support to find where the new 2025 SSA tax deduction was being addressed. 2) there are still bugs that show up in the final review that the Interface did not ask me about during the input process that I had to struggle with, namely depreciation on a second vehicle that was used for my wife's business. It was in a crazy loop and I finally found a way out.

My e-filed return got rejected twice, once for missing payer's TIN on 1099-R forms, once for incorrect "self select PIN' in the e-file page. turbotax had a number already in there which i assumed was from last year. i spent over an hour "chatting" with your AI bots on how to fix this and they kept telling me to click on links that did not exist on the task bars or anywhere that I or your bot could find. Bot kept telling me to do things i had already told the bot could not be done because the button bot said to click on could not be found and bot could not tell me where to find it. nor could bot even get me back to the page where i could see what was in the self select PIN box. nor could bot tell me how to change it, how to get it from the IRS or from Turbotaxes records. I even tried to open a previous year's version of turbotax and see if I couild find it on its e-file page. Turbot tax wouldn't let me open my 2024 or 2023 versions w/out a "license" number which i didn't have. so I finally just decided my only option was to file by mail. seems like the program would have caught some of these problems before hand. I've been using your softwar for decades. but this experience has not been satisfactory, and I might have to explore other options. Before I even got to your bot, I had a hard time finding any link in the email you sent that would take me to the place on your website where it could tell me what the problem was. your website leaves much to be desired when help is needed.And now you won't let me submit this review or get past this page.

CA tax module does not handle IRA distribution well. My 1099-R Col 16 is empty, software said just use the $ amount in Col 1 or 2 to put it in Line 4 --IRA distribution adjustment. It made a big refund for me, but I know this is not correct. After reading the rule of federal and CA, both treat taxable the same way, there should not be an adjustment to put in Line 4. I put zero in Line 4 and it show due amount for me.

I have been very happy with TurboTax for the last 20 years. There have been some minor issues, but I do a little research and find a resolution in the TurboTax help. I was very disappointed this year to see It's Deductible is gone. That was a great feature that I always told people about. I was also frustrated when I started 2025 taxes and kept getting routed to the online version using expert advice. Most people use TurboTax because they don't need the expert advice. Please continue building a product for those of us who are comfortable using TurboTax without expert advice.

The desktop version should prompt users to enter their IRS generated PIN (with an explanation of how to obtain it) as part of completing the easy step filing process. In case you need a refresher, the use adds that information under Federal/Other Tax Situations/Other Return Info/Identity Protection PIN

After so many years with TurboTax, I did get very frustrated this year. Several factors, including: 1- Deductions for non-child disabled elderly parents are no longer available, or so severely limited by the new government regime that only the rich and upper middle class can take the deduction. 2- It took me 2 days to try to get the forms transmitted since there was a 1095-A document that was not correctly completed by the respective insurance company, causing a loop in the software. 3- Re: #2 above, I contacted the live support and back and forth removing the form, reloading it several times, finding that the 3 columns need to have correct data, but PENNIE only entered columns A and B. 4- Live support was excellent, and I strongly suggest using the team since our corrupt government is too busy stealing from the poor to enrich the billionaires, as they continue to remove deductions for the poor and middle class.

I have used TurboTax for over 20yrs now. This year's version is the worst I've ever encountered. Multiple coding issues. Nothing that affected accuracy. Just causing more work than needed. For instance, after entering in a 1099-R (retirement) form, although I had answered NO to a Canadian Pension, it still opened the form and insisted on required fields. I had to back out and delete the form to proceed. (I know it wasn't a mistype on my part, as it occurred twice, once when I did a joint return and again when checking to see if MFS would make our tax situation better.) I also live in a RITA local city, thus required to file a local tax form. Prior to this year, TurboTax did not automatically fill in the form, which is perfectly fine, as you can enter your tax information directly on the RITA site for e-filing. But since many documents do not populate local tax information, TurboTax had issues with those empty fields. Again, lots of unnecessary work on my part. Please, Intuit… get better coders (and better-quality control). Maybe ones not overly reliant on AI for their work.

Im sick of the constant questions to add tax support or audit defense. Once declined should be enough. It's enough that the product costs as much as it does but then to keep trying to prompt people to add unnecessary support is ridiculous. Fix this or I will use another tax software vendor in the future.

i RAN INTO SEVERAL SYSTEM ERRORS AS I WAS FILING MY RETURNS. TURBOTAX CRASHED, THEN IT SAID THAT I NEED TO MAIL FORMS TO THE GOVERNMENT AFTER E-FILING, BUT, THE ADOBE ACROBAT FILE OF WHAT NEEDED TO BE MAILED WAS CORRUPTED AND I COULD NOT OPEN IT. YOUR LIMIT OF 3 STATE RETURNS VIA E-FILE IS INCONVENIENT AND INCOMPREHENSIBLE - WHY DO YOU LIMIT THEM?