I have used TurboTax for 15 years or so, and have encountered a frustrating number of problems with TurboTax and the Intuit website during each of the last three years. I am offering these comments hoping they will be helpful in addressing these issues.

I tried doing my taxes 'on-line', this was confusing....I spent two days filling out forms only to find out that I could not do my 'Business' on line. Called Turbotax 'help' line and the agent was very nice and explained to me why I could not do on line.....i had purchase "Home and Business" and downlond to my PC. It was much easier when I would buy Turbo Tax on a disc.....that made more sense.

Please stop dumbing down the UI. I've used TurboTax for around twenty years. It became better each year up until maybe ten years ago. Now it gets worse every year. I am interested in quick data entry, not flashy and useless visuals. Tabular entry can't be beat for multiple pieces of data. Why take up a whole screen with giant blocks containing one or two words of text in them? It is slow and clunky. ... take the interest and dividend section as a good example which is currently just terrible!

My taxes were a bit complicated, I had to add more than one business, had to fill out 1099 forms, so it was a bit overwhelming, but with turbo tax's help, I was not only able to submit everything I needed, they also helped me get all the deductions I could get, so thank you!

Lots of bugs this year. It tells me I have not yet filed but I am being asked to review. I already shut it down and rebooted twice today. I will need to print and snail mail. This stupid AI keeps creating spelling errors. I can't even review you guys.

I regrettably switched to TurboTax because Quickbooks is supposed to be compatible and able to export information directly into TurboTax, but because I used the desktop version, that was not the case. I had to manually enter all the information and also found the TurboTax tax preparation format very confusing and inferior to TaxAct.

I have used Turbo Tax for years. It works fine. My only issue is that when I go back to a section I have to walk through all this steps in the beginning and end such as when I enter rental income and expenses. So this is annoying. Seems that Turbo tax programmers think that you a gong to get all the nubs right the first time. Which would be great in a perfect world. So if I were to suggest a change would be to allow a way to bypass that beyond clicking ot another subject then start the previous subject again. Reduce the clicks.

I'm disappointed with the "Fix it" process for rejected returns. My 1040 was rejected by the IRS for a missing Identity Protection PIN (Error IND-181-01), but TurboTax failed to prompt me for the PIN during the resubmission flow. It allowed me to resubmit without making any actual changes, leading to a second automatic rejection. I had to manually dig through the "Other Tax Situations" menu to find the input field because the software didn't guide me there. This loop wasted significant time and should be an easy fix for the developers.

I use Turbo Tax every year. My main issue is it isn't easy to navigate to some areas or find certain details. I wanted to see all my Capital Gains in one place to review each one - I didn't see how to do this. I want to have Turbo Tax walk me through all of my answers as if I was starting a new return but I have to click on each subject in edit mode to see the questions and answers - it would be nice to just click and be sent to each page automatically. I wonder if some confusions are on purpose in order to get people to sign up for assistance?

As a long-time TurboTax user, I remain generally satisfied with the software as my annual go-to for tax filing. The step-by-step interface makes a complicated process manageable — but this past year brought two frustrating situations that cost me significant time, stress, and money to resolve. First, because my self-employment income showed no profit, TurboTax did not generate a Schedule SE — which I still needed for my local Form OR-TM (Oregon Transit Tax). I paid for TurboTax Desktop Live Tax Advice hoping for a solution, but the issue was simply beyond what they could do within the software. I requested a refund and ultimately had to download the Schedule SE directly from the IRS and complete it manually. Second, TurboTax flagged a local tax form as incompatible with electronic state filing, blocking my entire electronic submission rather than simply setting that one form aside for separate mailing. I had to manually remove the form myself, file my state return electronically without it, and submit the local form separately — a workaround I should never have had to devise on my own. TurboTax works well for straightforward returns, but users with less common tax situations may find themselves having to devise their own workarounds when the software falls short.