I have been Turbo tax customer for more than 10 years. Had excellent user experience in general. When filing tax for 2025 found few minor defects. 1. Missing end of my first name when importing tax return from 2024 in PDF format. 2. When entering address in 1099-R I cannot add any character as first letter on the left. I always need to add new characters at 2nd letter from the left and delete the original first letter.

I've been using this product ever since schedule F was no longer included on the product I used to use; it's been a very long time. There is way more in this product than I need since our farm is a very small, family-run operation. I like the fact that there are very little changes (in the program itself, not the federal tax code!) so I can get through my taxes without going up a steep learning curve every year. Taxes in general are exhausting enough as it is, right? I'll use Turbo Tax until I die. It's that comfortable.

I usually use the online version and have been using TT since 1999. This year, the online version couldn't handle a simple 529 distro trying to tax me on room and board usage. So I switched to the desktop version thinking I could just import all the work I'd done in the online version. Nope. "Error Code 190". So I installed the state program as suggested and the error never changed. No helpful text. No troubleshooting guide. Nothing. That meant I had to re-enter everything including my wife's business expenses (which online can be imported via XLSX but not in the desktop version!) all by hand. Needless to say, this is the last year of using TT after 25 years.

I was surprised that TurboTax did not realize I had forgotten to include any Medical deductions this year, as I had for numerous previous years. With all the importing they do, I'd think they would notice . I found the oversight myself. Also, I had to fill in my name and address multiple time for 1099's they had imported that included that information. What happened there?

It had some major holes in placing information we provided on the forms, (ex:1099-G) on the Schedule F. This caused a major shift in our refund (went from $5000 to $700). Fortunately, it was discovered in the review process. This work in previous years, but didn't this year. Makes me concerned that all was "caught".

the app definitely helps. However, I don't appreciate the fact you don't even bother to support software versions even a few years old. There is absolutely no reason whatsoever my few year old computer/os shouldn't be able to do basic things like a simple tax/forms app. If you're gonna do that, especially to lower income people like me, then you better be buying me that new tech since you insist everybody must use the newest stuff. Not everyone can easily afford that like your devs/execs that made this dumb decision.

This year there was a bug in the software - It kept unchecking my single status upon review. I finally had to go to Forms to check single and save - after I did that - the review succeeded and I was able to E-file the Federal return. This occurred several times during the preparation of my return

Box 14 details, need better guidance on categorizing them as some of the changes affect federal tax due in 2025 compared to 2024 Turbotax software. Also, imported W-2 does not get categorized correctly or throws error. Still struggling how to categorize those RSU codes. Also, paid $60 for advice last year (2024) during download but never used the support. Is there way to get a credit or apply towards future return.

I was frustrated that the ability to enter 1099-R data and new business assets was not ready in mid-January. I signed up for email alerts as to when those forms were ready, but never received any emails. I was still getting the messages that those forms weren't available on Feb 21, 2025. I shut down and restarted my iMac computer. Then when I opened Turbo Tax it updated and I had no problems. It seems that TurboTax was not automatically updating prior. Each time I opened Turbo Tax from mid January to Feb 21 (prior to the iMac restart), it never checked for updates, Turbo Tax just opened.

I have been using TurboTax since it first came out. It seems like I answer questions that don't record but it catches is on the final review. I have never had an audit and I get all the deductions allowed. I do my taxes, my mothers and sister in-laws.