While improved over the past two years, Intuit spends WAY TOO MUCH of my time pitching me their add-on and other services. Christ, I already spent too much on the do DIY product. Wish they would spend as much time fixing the glitches as they do pushing other services. I will say, when I called in, the knowledge and ability of their customer service Reps seam to have improved... I was ready to jump ship all together.

Overall, I still like the program and think it is very good. The help and ability to flag topics is very useful. There are a few changes I did not like: 1) The W2, Interest, and Dividend inputs were very difficult if you did not import the information, 2) When importing a Consolidated 1099 all sales were imported individually, rather than by section, even though there were not adjustments, 3) Would be nice to be able to skip Medical Expenses, 4) The NYS 2-year summary is no longer available.

Total fail on e-file due to it not taking the spouse's AGI number. Tried every combination (zero, last year's PIN, AGI that was from a joint return) and they all fail after waiting 15 minutes each time. Product also does not handle multiple forms (1116, 1099-q, etc.). Over 8 different rejections so far. Will have to print instead.

I generally love Turbo tax but I really had a problem with taking a nondeductible IRA distribution this year and Turbo Tax did not provide any information on why I was not able to take the full distribution as non-taxable even though my 1099 R form showed it was non-taxable. No information under the help option regarding why Turbo Tax prorated the distribution. The ability to talk to a Turbo tax expert to determine if this was a software error or an IRS requirement was frustrating as navigating to that option should be much easier.

TurboTax always has some issue every year. I haven't gone one year without something needing a work around or getting sucked into researching why something isn't working as it should. I end up getting it to work, but it seems overly cumbersome. These issues typically relate to K-1 information, and I realize there are a lot of things to cover, but every year there is an issue.

I'm very disappointed this year, being a user of Turbotax for many years. It took many calls to work through simple solutions. Software failed to work when I tried to e-file my State return. I had to start from the beginning on another laptop to finally succeed in getting Turbotax to file my State return. Intuit needs to give more attention to improving its software for Mac users.

CA Form 3532 Head of Household, Question 3 is confusing. If instructions are followed, it says if the person is a dependent (not a child), do not answer the questions and hit continue. But, when you do the review, it says that the form is incomplete and requires you to answer the questions.

The interview on foreign tax credit is weak. It should define foreign income sources and give an example of how to handle foreign taxes paid by a taxpayer with three or four foreign stocks and RICs which paid dividends exceeding $600. I ended up doing it by hand.

Interface is Old, the path to file after everything is ready for filing is very long and cumbersome. Additionally, the fact that I cannot open my old file from 2019 because I get a license server error, has caused me great pain. I am not convinced it even turned out correctly. When I had to revisit it this year. Addiotionally, you do not support reexamination of a tax file prior to the seven year recommendations from the IRS.

It forced several errors on me this year. Would not let me take home office deduction because "my business income was zero", but it was not zero! $25 to e-file a state return is too much! I pay a premium price even at my club store. Asking me to correspond offline and change my review? No! Bullies do their stuff in private. You asked.