:( :( :( Decent product - but HATE/DETEST/LOATHE the absolute perpetual upsell of it. I'd rather pay more upfront than have popups and prompts throughout the session/warnings to upgrade. And guess what - if you want to EFile your state taxes, it's $25 more. Also, making it extra for online help is VERY cheap. For this reason, I probably won't use Turbo Tax next year. Overall, a decent product, if they got rid of all the annoying attempts to upsell throughout when you use it, it might be worth it, but right now - it's not. :( :( :(

the app definitely helps. However, I don't appreciate the fact you don't even bother to support software versions even a few years old. There is absolutely no reason whatsoever my few year old computer/os shouldn't be able to do basic things like a simple tax/forms app. If you're gonna do that, especially to lower income people like me, then you better be buying me that new tech since you insist everybody must use the newest stuff. Not everyone can easily afford that like your devs/execs that made this dumb decision.

VERY DIFFICULT TO AVOID "ON LINE RETURN"!! I USE DESKTOP AND WILL NOT USE ON LINE!! RESULTS ARE GREAT, BUT USE BECOMES MORE DIFFICULT EACH YEAR, I EXPECT TO DOWN LOAD TO DESKTOP AND SHOULD NOT KEEP GETTING "CONTINUE ON LONE". PLEASE CORRECT THIS FOR NEXT YEAR. I HAVE USE THIS TAX SOFTWARE EVEN BEFORE INTUIT BOUGHT IT OUT. KEEP IT SIMPLW STUPID.

I have been using Turbo Tax since the late 1990's and have always been impressed with how you can't out think it, meaning if your unsure or don't like where it's going you can just go back and try a different approach. As long as you stay in their guidelines your going to be OK. My wife has had a business for many years, there were many times when I thought I was in over my head doing her taxes ( Home office, Business expenses, Her phone & vehicle use for the business, Depreciating assets for the business ) and had many questions. I did have to seek some outside advise but to my surprise I could always navigate these with Turbotax help. The interview approach is amazing and uncomplicates things, making a very intimidating task posible. I don't need to be a tax expert. Turbotax dose that for me. I have never been audited but I do always get the Audit insurance. Great for piece of mind. Thanks Dan

There is a glitz wherein one of my 1099-R would not allow me to e-file due to my checking the box on the 1099-R form that the type of account is an IRA. The program kept going back when I tried to submit e-file with a message that one item -that one described above- needs review. No way to override the glitz was allowed. After multiple attempts without e-file success I finally unchecked the 'IRA" box and checked the "other" box although that is not correct. I then was able to e-file. Your entry checks on review are terrible where they do not provide an override capability. Quite frustrating..

I got off in the weeds between working from my desktop and working on line. I certaining did not understand the distinction even after using TurboTax for many years. I needed help and the support line representative understood my predicament and raised my level of understanding the difference. Made a big difference in completing my taxes.

I have been using Turbo Tax since the beginning (mid 1980s). This year the flow did not seem as smooth in places. For example, I was asked to input interest and dividends, then later I was asked to import brokerage information which also included interest and dividends. There seemed to be more complexity in questions and the number of questions; however, that may be due to a tax code that continues to get more complex with more and more exceptions and anomalie

I have used TurboTax for well over a decade. I was disappointed in this year's version. I have a full-time housekeeper and had to file paper copies of the W2 and W3. If I can file my return electronically, why can't I also file these forms electronically? I also had problems with reporting my required minimum distribution (RMD). I believe I only entered the information once, but TurboTax created a form indicating that my RMD was twice the actual amount and assessed me the requisite penalty. The penalty remained even when I tried deleting and re-entering my RMD information. I had to go into the form and manually delete the excess payment and penalty information. TurboTax also does not question whether there are duplicate entries when entries are made that are identical to information already imported. TurboTax is good, but there is a lot of room for improvement.

The reason I have given TurboTax a high rating is because of the expert advice that needed. From past experiences I should have known not to try and itemize because it always is time consuming and somewhat frustrating. I am always better off financially going with the standard deductions.

The interest income section has become so redundant with the continuous option of downloading info from investment firms...each and every time I needed to click through 2 screens just to enter minimal interest income from local banks. Also, the advanced tax payment section doesn't easily provide for monthly contributions vs quarterly.