TurboTax ultimately produced what appears to be a correct return, but the process felt far less transparent than financial software should. Several issues reduced confidence: Required fields appearing only after hidden method selections (standard mileage vs. actual). Repeated prompts for information already entered. Significant state tax swings after running updates, without clear visibility into what changed. “Best case” comparisons that introduced additional workflow loops instead of clarity. The software is powerful, but much of the calculation logic operates as a black box. When material numbers change by thousands of dollars depending on update sequencing or hidden checkboxes, users are left assuming correctness rather than understanding it. Greater transparency around calculation drivers and update impacts would materially improve trust.

I've been using TurboTax since 2018, and every year I learn something new. Thanks to the entire team and the partners behind the product for turning a complicated subject into something simple for everyday life. You make the process easy for everyone. Thank you!

Could not upload documents here like we could on the regular website version. The program waited and provided a 1099 in my error check after I had already input all of the information. (the company did not provide me one directly). If this is an option why not provide it up front? Ended up doubling my income and had to be corrected.

Very difficult to use this year compared to previous years. AI help not very helpful. Should not need to log into a Intuit account to get help from the software. Was very confusing to navigate when questions arose. I will compare various tax software next year rather than assume that Turbo Tax would be the go to.

I've used the PC version for many years. Now you are trying to sell the online subscription, but it does not include the ability to create more returns for different members of my household. So, the lower cost offered on the online version did not make sense for me.

I've been using TurboTax for over 25 years and found it to be a very accurate software compared to other brands used earlier. It is always been compatible with my Windows computers. Feature-wise, it covers all of our different tax scenarios and the interface is very easy to use. Reports are accurate and easy to read.

I found out that TurboTax 2025 was not compatible with Windows 10. After using a license code, I was not able, in my own to recover and reuse the license code. So, I called TurboTax Help. My license code issue was quickly resolved. I was able to continue on a new Windows 11 computer without incident.

I've used Turbo Tax for many years, and this is the first year that it has been made more complicated than it needed to be. It's ridiculous that they did this on purpose, because they want you to pay the $60 for a tax advisor. I didn't fall for their crap. I don't recommend this at all.

The reason I have given TurboTax a high rating is because of the expert advice that needed. From past experiences I should have known not to try and itemize because it always is time consuming and somewhat frustrating. I am always better off financially going with the standard deductions.

TurboTax makes filing taxes relatively easy if not fool-proof. I had to file taxes in multiple states this year and TurboTax completed one state's tax forms incorrectly forcing me to go line-by-line through the individual forms to locate TurboTax's error (placing a 0 where none was needed and the field should have been left blank) then correct it.