I generally love Turbo tax but I really had a problem with taking a nondeductible IRA distribution this year and Turbo Tax did not provide any information on why I was not able to take the full distribution as non-taxable even though my 1099 R form showed it was non-taxable. No information under the help option regarding why Turbo Tax prorated the distribution. The ability to talk to a Turbo tax expert to determine if this was a software error or an IRS requirement was frustrating as navigating to that option should be much easier.

I have used turbo tax for more than 20 years. It provides comprehensive tax solutions for my unusual tax situations like rental house, installment sale, and foreign income. I can live with turbo tax without seeking or consulting with CPA or tax adviser. Thanks to turbo tax team providing wonderful service to relief my stress of tax filing.

I just received an email reporting that you would not support Windows 10 for 2025 returns. That's very disappointing! Especially for those of us that will be signing up for Windows 10 extended (for one year) security updates. Your failure to continue service of Windows 10 will require many of your customers to either drop further use of Turbo Tax or purchase a new computer. In my case, I was intending to extend the windows 10 for 1 year and then update my equipment later. So much for Customer Service!

Total fail on e-file due to it not taking the spouse's AGI number. Tried every combination (zero, last year's PIN, AGI that was from a joint return) and they all fail after waiting 15 minutes each time. Product also does not handle multiple forms (1116, 1099-q, etc.). Over 8 different rejections so far. Will have to print instead.

You are quite good on the standard tax issues. However, the product feels not finished or polished to handle common exception items for investments like wash sales, the usage of disallowed losses, the treatment of government securities and the handling of sepa contributions. It requires a lot of reading and figuring out how to make inputs for this

I've been a TurboTax user for DECADES now. The product has NEVER let me down, (except for me taking too long to install my 2019 version, which I then couldn't install/register/use). Other than that, it's always been reliable, instructive, informative and accurate. My one critique of the software though, is that under many circumstances, if you back out of a section, that you've already completed and go back in, you'd expect that it would save the data you already input, but, instead it makes you reinsert the data. I've basically used it on Windows machines, though I have downloaded and used it on a Mac as well. The links to tax publications are extremely helpful, although it "tells you" what you "need" to know. I actually like going to look for the additional details that can be found in the publications. But, the software never led me wrong. It's an easy to follow, very intuitive interface. If you pay an attorney or other tax preparation entity, you're PROBABLY wasting money.

I have been a long time user of Turbo Tax for over 6+ years. Their product is super easy to use and is always current on the tax laws and how to help anyone navigate them. They also provide live help from accountants with decades of experience. They also offer the Audit Defense which helps protect you in case of an audit. It's the peace of mind I long for year after year and I never fail to purchase it. You just can't go wrong with Turbo Tax rather you desire to do your taxes yourself or pay for one of their accountants to do your taxes for you. If you desire peace of mind then Turbo Tax is the way to go. I'm a believer so stop waiting JUST DO IT!

first, you owe me a $10 credit on my state filing that you promised but did not do. you wanted to charge me a $40 processing fee for something else, you are very misleading in your advertising,I do NOT recommend any Intuit products and especially Turbo Tax.

Being a former tax pro, I found many of the entry screens to be confusing and/or misleading. The overall approach of the customer interface (of the desktop product, at least) is really dumbed down and often lacks adequate information/guidance to properly answer questions. If one is not a tax pro -- and in some cases even if you are -- some prompts lead to wrong answers/entries which then leads to problems completing the return, or worse, leads to filing an inaccurate return. And I find many of the pop-up help screens to be pretty useless, lacking adequate information to properly guide the preparer. If it were not for the 'Forms' view, I would have no confidence in the accuracy of my return.

This is a cost-effective approach to doing taxes. The app has become a little more confusing over time, but I believe this is mostly due to the complexity of federal tax law. $60 to live professional assistance is reasonable. I used it for the first time this year and had a very good experience.