Reasonable tax return software. Would score higher except for constant upselling and the worst part is hidden fees. Decided to pay for the state efile this year - especially with a $10 club credit towards it. Went to pay with credit card and they wanted to bill me the full $25. So, backed all the way out of that and chose paying it from my refund - and immediately got hit with a processing fee of $40 on top of the $25 (although on this path they did give me the $10 credit for a total cost of $55) So, google searched and found the processing fee only applies when using the take it from my refund option. So backed out again, paid the credit card and I guess lost my $10 credit. The $40 fee, especially not being disclosed up front, seems extremely abusive to me.

I've been using turbo tax for at least 15 years and never had a problem with it until this year.I don't like the fact that I had to download the program online instead of getting a disk. Maybe you could have it come on a flash drive instead.I previously explained my terror story with the software to the point that I HAD TO GO OUT AND PURCHASE A MAC COMPUTER EVEN THOUGH MY WINDOWS 11 IS ONLY 13 MONTHS OLD.

I've used TT several years, and someone really needs to go through the program carefully. I am a computer expert, and I can see numerous places where info is left out. I realize you want to make money having an expert help with taxes, but clarity is important for those of us who can do it.

Used Turbo Tax for years. I would like to see improvements in business carry overs. TT seems to miss some of the information from previous years, also the "errors check" when taxes complete pops up information that should have been transferred from previous year's.

Beware of the retirement questions in the interview process! They ask if you contributed anything to a retirement account. You think they are asking about the tax year you are working on and say "No." Then you will pay tax on 100% of your all your previous years' contributions, even if 90 % were made after taxes. It cost us many thousands of dollars.

Interface is Old, the path to file after everything is ready for filing is very long and cumbersome. Additionally, the fact that I cannot open my old file from 2019 because I get a license server error, has caused me great pain. I am not convinced it even turned out correctly. When I had to revisit it this year. Addiotionally, you do not support reexamination of a tax file prior to the seven year recommendations from the IRS.

I have used turbo tax for more than 20 years. It provides comprehensive tax solutions for my unusual tax situations like rental house, installment sale, and foreign income. I can live with turbo tax without seeking or consulting with CPA or tax adviser. Thanks to turbo tax team providing wonderful service to relief my stress of tax filing.

It forced several errors on me this year. Would not let me take home office deduction because "my business income was zero", but it was not zero! $25 to e-file a state return is too much! I pay a premium price even at my club store. Asking me to correspond offline and change my review? No! Bullies do their stuff in private. You asked.

TurboTax proved to be a mixed experience for me this year. While generally helpful, certain sections were incredibly confusing, forcing me to rely heavily on AI tools to decipher what was being asked and how to proceed. My biggest issue, however, was a critical failure in the payment process. Despite setting up direct debit, TurboTax failed to deduct the taxes I owed from my bank account. As a result, I'm now facing hundreds of dollars in penalties, which is incredibly frustrating and costly.

Turbo tax should be able to include 'passive income' for foreign assets and not defer to only stock income. We had to go through a lot of hoops to make the system generate 1116 form for foreign rental income that is not stocks! Also, continuously asking if we want turbo tax advice and having to uncheck the box EVERY SINGLE TIME we started the program. Need to save our option.