I have used Turbo Tax Home and Business edition for many year now and it keeps getting better and better! Easy to use directions and I love the step by step guides and pick up where you left off option. I do have one small complaint with filing my state taxes when trying to go through the Turbo Tax website to check out. It has bounced back two years in a row and I have to print out and mail my return.

Still ask same questions over and over each time I go back to check on my entries. It also overcharged me for e-filing as I did not get the store credit I was suppposed to get (Turbo Tax noted that I would, but at the time of payment, charged full amount. In addition, there seems to be a glitch. I added 3 assets for my rental to get additional depreciation, but It kept giving me an error that assets for section 179 were for current year only. Not sure why. It asked me to clear the checkbox, which I did by blanking it out and also by selecting no entry. It would still keep coming back no matter how many times I tried.

THIS IS A VERY EFFICIENT PROGRAM THAT HELPS YOU FACILITATE ALL YOUR INFORMATION, HELPING YOU SIMPLIFY THE WAY YOU COMPLET TAX INFORMATION IN AN EASY WAY . I HAVE BEEN USING TURBO TAX FOR OVER 5 YEARS AND IT HAS HELPED ME EDUCATE MYSELF UNDERSTANDING THE FORMS CREDITS AND BENEFITS THAT TAX PREPAREST OFTEN DON"T EXPLAIN TO YOU. 5 STARS EATE

I used TurboTax 10+ years ago and it appeared to be more user friendly than it is now. It's very hard to edit forms in some instances and not always easy to find the information I was looking for. It didn't always calculate correctly or so it appeared. I had to override some entries or results. For example, my refund and Form 2210 wouldn't calculate correctly and I had difficulty editing it to be correct.

The program allows me to attempt e-filing and submitting payment for fees even though that option is not available. The program had numbers pulled in I assume may have resulted from prior tax years, (or prior inputs that I had no way to validate. Also, the program allows options for filing fees to be deducted from refund (which includes additional fees for services with Green Dot bank). It gives the option to pay with a credit card, with no available method to pay with an alternative method. These options need to be removed as the program does not allow any fees to be returned or refund amount updated. Then a message comes up that says efiling season is over.... It also attempts program updates that start and will not complete, and offers the option for audit defense, but when the filer attempts to sign up for it - it attempts to charge the filer for services but does not offer option to add credit card information.

The current program is much worse than in the past. It doesn't remember or can't find some carry over data from past years. The state return asks me to come up with info calculated in the federal return. It fills in some info but not all. When I started a section in error then went back and deleted all the data, the program kept the form which I had to manually delete by going to forms.

Overall, no problems with filing my taxes (Feds plus MO and CO). My disappointment is in your payment process. I paid for Audit Defense, one additional State and then $20 to e-file each state. First, recommend you just bake in the price to e-file for the states. Feds are free. You offer one state to create the return for free. When I bought the second state, HIGHLY recommend you allow the user to e-file for each state that is either offered or purchased. Don't be like the airlines for baggage...just make it part of your service. Second, when I did have to pay for these three services, I had to fill out the EXACT same screens as though TT didn't know who I was (i.e. name, address, billing address, credit card info)--again, THREE times! I found it maddening that even after "Saving my Payment info to my account"; your system didn't have a PoP-up to ask "Do you want to use the saved credit card from your account?". Bottomline: what is the purpose of having to sign into your TT account if your payment system doesn't use any of the information from the account? Thanks for listening. Hope it can be an easy update for next year. Email / call me if you want to chat with a "real" user. Have a GREAT day! I would hope it would be a simple fix

Usually, there are no problems. The only thing I have a problem with is that I bought the software and was supposed to receive a $10 discount on filing the state taxes. However, while processing, the cost went back up to $25 instead of $15. I did not get what I paid for.

TurboTax is too cumbersome to use and they try to sell unnecessary services every step of the way.They charge $25 dollars to file state tax returns. I cant wait for a competing product that will make TurboTax irrelevant and I'll never have to use this product again

I have used turbo tax for more than 20 years. It provides comprehensive tax solutions for my unusual tax situations like rental house, installment sale, and foreign income. I can live with turbo tax without seeking or consulting with CPA or tax adviser. Thanks to turbo tax team providing wonderful service to relief my stress of tax filing.