The Turbo Tax desktop app direct debit feature is just broken for Bank of America accounts. My account was opened in CA and I have lived in WA for 4 years, BofA does not change your routing number after you move, yet TurboTax would not allow me to use the direct debit feature despite all of my bank info being correct. This is a blatant oversight by Intuit & TurboTax and is not acceptable when the fee to use Turbotax is $175, while Intuit lobbies the IRS to reduce e-filling options.

This was the first year I found the software to be frustrating. You would get on a screen make a choice and move forward but if you changed your mind and wanted to go back to change the original selection that screen was no longer available. For example, I chose not to upload investment PDF or photo and enter it on my own but then wanted to go back and upload the file -- that option screen was no longer available. I'm sure that I could have searched for it but this is extremely frustrating. Also the software was not able to successfully connect to T. Rowe Price to get my info; said look for pop-up window or if you don't get a pop-up it has connected but it just sat there doing nothing.

Turbo Tax would not let me pay my federal tax bill with a credit card. The choice of paying with a credit card is in the software, but it would not take me to the place where I could enter a credit card number!!!! This is INSANE and VERY DISAPPOINTING!! I have loved Turbo Tax up until now.m

I have used TurboTax for over 20yrs now. This year's version is the worst I've ever encountered. Multiple coding issues. Nothing that affected accuracy. Just causing more work than needed. For instance, after entering in a 1099-R (retirement) form, although I had answered NO to a Canadian Pension, it still opened the form and insisted on required fields. I had to back out and delete the form to proceed. (I know it wasn't a mistype on my part, as it occurred twice, once when I did a joint return and again when checking to see if MFS would make our tax situation better.) I also live in a RITA local city, thus required to file a local tax form. Prior to this year, TurboTax did not automatically fill in the form, which is perfectly fine, as you can enter your tax information directly on the RITA site for e-filing. But since many documents do not populate local tax information, TurboTax had issues with those empty fields. Again, lots of unnecessary work on my part. Please, Intuit… get better coders (and better-quality control). Maybe ones not overly reliant on AI for their work.

My only issue this year was selecting the environment. I have always downloaded your program, this year I was prompted to use the online version. I said OK. Next time I worked on taxes, I was prompted to download the program, so I said OK. The next time I went back, I was again prompted to use the online version. Please make up your mind.

1. Multiple non-responsive "Needs Review" prompts requiring re-addition as new document--UNACCEPTABLE 2. Print option no longer shows list to choose items; must tediously examine them one by one with a magnifying glass and check off whether to print or not--VERY ANNOYING and not user friendly 3. Overrides of amounts are unnecessarily difficult. 4. Estimated tax options worksheet should allow for fill in amounts instead of requiring tedious override

TurboTax OK I've been with it since the 90s and this is the worst year where they just repeat questions and things you've already filled in very confusing but it is the first year. I'm using the program on a Mac mini or Apple system. Also, I don't like the fact that it doesn't flow as well as it did a few years ago. Also, I'd like to be able to save the tax return and have that feature where I can include worksheets and print them or not include worksheets that seems to be taken away. They also on the Apple version ask you to print the return and they give you no ability to save the return as a PDF.

Your software has quirks, it asked me to use scanned copies of my 1099R's and I wasn't able to do it immediately and then I couldn't get back to that option. That stinks. Don't offer stuff like that! Additionally, there are other quirks like in error check where it complains that blocks filled out from the process have too many characters. If the form is filled out correctly, that error shouldn't even happen. But, it has happened for at least the last 10 years to me always in the K1's. And, if I don't want your expert help, my answer of no is definitive, don't offer that stuff again. If I change my mind I can figure that out on my own.

User experience still feels early-1990s-like, and the persistent bug of not calculating the mortgage deduction correctly has persisted for at least the past 3+ years. I have to hack it every single year to apply the 750/1M limit correctly. Have been a loyal customer for > 20 yrs, but doubt I will use again next year.

I absolutely HATE that I need to have an account to use Turbo Tax. I don't want an account, I want no part of my taxes being online (beyond e-file). I detest the fact that an account is required. Furthermore, there is no justifiable to require Windows 11. This must be collusion between Intuit & Microsoft. While I managed to workaround to the Windows 11 requirement, it's yet another completely unnecessary hoop I have to jump through.