I find TurboTax to be quite comprehensive. Th only issues I had pertained to using the search function to drill down (foreign income and tax). I actually appreciate the level of detail and the pathways set up for me in order to leave no stone unturned.

I have used Turbo Tax for many years, almost 20 years and were happy with it. However, this year Turbo Tax 2025 is very buggy. On first run after installation it hung. I tried to quit it and it didn't. Then I used windows task manager and it could not even end the task. This is worst of all. Any decent application when you End the task it gracefully ends. Finally I had to restart the Window to restart Turbo Tax. I'm a software developer myself. This is the ultimate no no for a software that requires OS restart to remove it's processes. This is a serious P1/S1 bug that you guys need to fix. The same thing happened when I was filing my returns and when I was trying to pay the state filing fee, Turbo Tax required me to sing in. when I entered my credential, it hung again and same thing as before had to restart the Window to be able to restart TT. This is like a rookie programmer wrote the software.

I have been using Turbo Tas for about 25 years with super results. This year I was greatly surprised when you called in a third party to apply some of my refund to the state tax I owe. I was shocked and greatly dismayed when I received the email announcing their intrusion into my taxes. I admit I did not read ALL the fine print which probably divulged the intrusion for a fee! I will continue using Turbo Tax and will definitely be more attentive to the fine print.

By far using Turbo Tax has been the best method of preparing my tax returns. One year I decided to try a professional tax preparer and the method used was exactly the same as Turbo Tax. After that I never went back I have bee doing my own tax return for over 20 years.

Over all quite easy. Some places where there is a risk of double entry of information (car info for example) Happy user for more than 20 years. Amazing to see how insanely complex filing can be. Would be cool if W2 info could be available with little effort. The mailed ones are easily missed

The program added many questions - especially on the OID section and asked for information regarding Digital Assets which was totally new. I googled the item and got an idea of what was being asked. My financial company did not provide the answers in my download. I eventually called my financial advisor who gave me the answer needed as I do not know how the company handled the investments. Once I entered the question plus 19 more of the same question, Turbo Tax process started it process again and got me to the end. Another problem, I accidentally downloaded the same information twice. I got most of the forms deleted, then had 40 OID items of which I needed to keep 20. As I deleted an item, Turbo Tax then reshuffled the remaining items. Finally I devised a method that then allowed for review of each form and I was able to keep one set in my forms. Also, you kept advising for other services to purchase which I found annoying.

Twice locked out of program asking for passwords that Turbotax created w/o my approval when saving file to another name. Made me restart entries once. Program froze up several times requiring computer reboots. Not easy to go to worksheets to input data as in past. A good list of worksheets was not readily available. Had trouble with downloading state version.

It is appalling that I paid for a one-time license to use this software, with a local copy stored on my computer, and I cannot even open files older than three years to print them. That is not the agreement under which I purchased the software, and it is unacceptable for taxes where retained access is crucial. I will not be buying your product again in the future.

As I say below, everything worked well except when I got to electronically file, it seemed to want something new that wasn't needed before in the State Income Tax area, and since we live in Washington with no income tax at my level, I have never had to worry about this before. But it would not let me electronically file until I did something more about the State tax and it took quite awhile to figure out what the program wanted me to do that I never had to do in all the previous years of living in Washington and using Turbo Tax. Something has changed in the program that is not clear what it wanted.

Mostly a good product, but each year there's one bug or another that sucks up all my time. It's not clear how to report the bug, and every year the options change about how to get a call-back for tech support. This year's desktop version replaced the "search" function with a useless robot... so, for example, if you wanted info on a particular form, you used to be able to type the form number into search. Now if you do that, a robot tells you that it doesn't know what you're talking about but wouldn't you rather read a bunch of forum posts on completely different things. The product is always so close but yet so far...