I am able to calculate my taxes myself using TurboTax.Have done so for several years. I now use the home-and-business version. The interface is pretty good; handy retrieval from prior year's return. Nice break-out bubbles for explanations in context, helpful on-line community, and easy access to purchase individual help. Didn't need that help this year, but last year the person was knowledgeable and courteous. I will use TurboTax again next year.

Very confusing.... been filing my family tax returns for going on 40 yrs and never experienced so much confusion. What with "$40" for "tax preparation"... we already prepared the return... to a long time due to a lot of confusion... but we got thru it... now $40 charge for "tax preparation".... WOW!!! Very disappointed.

This time I had to use windows 11 and the experience was very difficult, I had to have my son who is the administrator sign every time I was filling out the information and log-out because there were updates, before the updates were done automatically no need of administrator. I save the files several time an every time I came back I had to re-entry information I had input before

This year version of Turbo Tax is horrible, I have been using this software for years because of the convenience and it has saved me a lot of time when it comes to preparing my taxes. Not sure who idea it was to change the software. This year I was unable to import or upload Turbo Tax returns from prior years and my 2024 Turbo Tax was saved on my computer. I am really disappointed in the 2025 version. If I have to manually input my information I might as well shop around for a cheaper tax software.

Allow one to more easily and quickly get to a knowledgeable tax representative. May return was checked, I went to electronically file the federal and state returns, but it would not allow me to do so until one item was corrected. May attempts did not work. It took me a long time to finally get to a live person named Richard. Richard had me update the software, shared my screen, and successfully directed me in the way to file. He was very, very helpful, and I am very glad to receive his capable 5-star help. Thank you.

I've been using it since it's beginnings and truth to tell the user interface has declined dramatically in the past three years. Navigating forward and backward in the program used to be intuitive. Now it is so clunky it slows me down tremendously.

With WIsconsin a sales transaction that was reported on 1099-B on Federal taxes, but erroneously required the sale to be reported on Sub form QI, for form WB. The $15 gain was not a result of selling a Wisconsin Qualified business, but didn't all me to enter zero, it required a negative number. On the form it should be <= to zero.

Very late rental depreciation release with inaccurate update schedules and poor communication. Update release notes were discontinued several years ago for some unknown reason, making it difficult to know what is being updated any given time. Why was this discontinued? You know what is being updated, so just share that with users so I don't have to recheck everything. The questionnaire for WA state tax filing needs to be updated to screen WHETHER or not you NEED to file BEFORE you install WA state. The only way around this is to click "do it later", which implies it is REQUIRED. It is not, in most cases. But you have you use your free state to find out you don't need to file, which doesn't make sense. I need to use the free state for a non-resident tax filing in OR--not waste it telling me I don't need to file in WA. Seems like Turbo Tax is more interested in selling upgrades instead of fixing bugs. I see no results from provided feedback.

I tried doing my taxes 'on-line', this was confusing....I spent two days filling out forms only to find out that I could not do my 'Business' on line. Called Turbotax 'help' line and the agent was very nice and explained to me why I could not do on line.....i had purchase "Home and Business" and downlond to my PC. It was much easier when I would buy Turbo Tax on a disc.....that made more sense.

I have used turbo tax for many years. I do so because they make it simple and seemingly thorough. Advice help is always offered but I do not use it because I feel that the questions etc are clearly stated and if i have my records i can find the answers. I would use the Turbo Tax help if I did not trust Turbo Tax to be clearly professionally together for their paying customers. I understand taxes enough after doing them myself for so long and am trusting turbo tax to continue their professionalism in making their program. If Turbo Tax can promise me that after looking at my tax forms that they will find me ways to get a larger tax refund I would gladly pay for advice but if that is not promised I'd be silly to throw good money after bad by simply "hoping' for more . That's gambling to me.