For the first time ever, my return was rejected because of a "The Spouse did not enter a valid Identity Protection Personal Identification Number (IP PIN)." I went back and checked and it was there. What's the deal????? Just because I didn't pay the extra $60. for tax advice????

Although the product appears to do a good job, there is way too much repetition and lack of clarity. For example, when I want to just review my work, I cannot seem to see exactly what I have typed in. Product seems to skip steps. Further, if I want to make a simple change in a number or description I have to go through all the related questions over and over again. This is a very inefficient process.

The program does what it is supposed to do, but it is relentless in trying to upsell services I don't need. Expert advice I don't need. Audit defense I don't need. State filings I don't need. I tell it "NO", but it comes back again and again to be told no again and again. I feel like I need a restraining order. Add in that it locked me out of filing until I ran ANOTHER update, which Microsoft kept shutting down. In the end I needed an hour to click a "file" button for a return already completed. Very annoying to file a simple federal tax return.

the who;le on line vs desktop was very confusing I dont know whats where. wanted to pay before I did a tax return and getting there was very cponfusing. when I tried to find ALL forms it was hard to do. Didnt like all the sellinf in app just wanted to file return

I like the info brought forward from previous years returns, the guide if you need it, and the check for errors or omissions feature. I am familiar with tax returns, but I would think 98% of American household culd effectively use TurboTax to file their returns. I have been a faithful user for 20 plus years.

The desktop version was frustrating this year, especially for crypto. The online product has a much better import and automation workflow, while the desktop version felt clunky, outdated, and far more manual. It makes no sense that a paid desktop product would have worse crypto handling than the online version. The biggest issue was having to do extra manual work for crypto reporting that the online version seems to handle much better. That is a major downgrade in usability. I'm also unhappy with the audit defense offering on desktop. It appears to cost more than other options while offering less coverage than the web version. Charging more for shorter coverage makes the desktop product feel like a worse value overall. TurboTax desktop used to feel like the more capable option. This year it felt like the opposite.

Most forms entered properly, but: 1. 2 forms 1099-R were issued for rollover distribution between 2 financial institutions to one IRA and TT added the two distributions together as if they were separate distributions instead of two transfers of the same distribution. Both were nontaxable so no harm was done to increase my taxes due. 2. On one W2 form, TT review showed an error stating that an amount of $0 tax withheld did not have a state identified with the tax withheld. I put my state "PA" as identifier and error was resolved, but I did not have such an item on my W2 form when I filled it out.

I had a problem with an up date that was taken care of promptly. The rest of the tax return was easy to do. With the standard deduction as high as it is, it would be nice to have an option to do the standard deduction without entering all of the deductible items.

This has been my most frustrating experience in all the years I've used Turbo tax. I had to buy a new computer this year because my other one wouldn't run Windows 11. I thought with a new computer and we now have good high speed internet it would be smooth sailing. Downloaded product, ran updater, no problem. Loaded some information and signed off. Came back some days later to resume work, started Turbotax which prompted update. Ran update to 39% and it froze. Waited 30 minutes and no change. Tried to cancel update, wouldn't cancel. Tried to shut off computer, it wouldn't let me, had to force cancel. Tried again 2 more times, same thing, gave up. Started again next day, tried some suggestions found on Turbo tax site, still no success. Changed internet browser and tried again, said 6 minutes, ran very slowly for over 20 minutes, finally took off, said would 30000 some thousand minutes then went to 0 and FINALLY RAN UPDATE. After 2 days frustration finally finished taxes. Hope this update issue gets fixed. It worked fine when I initially installed the product and when I came back some days later to resume working it went loco. Nothing had changed on my end, same browser, same computer. What happened? Hope you figure it out, was feeling my money might be better spent getting a local tax professional.

It went as well as I expected. Your hidden fees are annoying as ever.... you really should be up front with those instead of buried in minutia and only displayed in full just before sending the returns off. I pay for the dog-gone software...hitting me or anyone else with FEES at the end is robbery of a sort, and you know t.