The program does what it is supposed to do, but it is relentless in trying to upsell services I don't need. Expert advice I don't need. Audit defense I don't need. State filings I don't need. I tell it "NO", but it comes back again and again to be told no again and again. I feel like I need a restraining order. Add in that it locked me out of filing until I ran ANOTHER update, which Microsoft kept shutting down. In the end I needed an hour to click a "file" button for a return already completed. Very annoying to file a simple federal tax return.

TurboTax is great however I do not appreciate that every few years we are forced to buy a new computer because in the latest version you have written code so that it will not work on our older computers. The refund I am getting will just cover the cost of the new computer I had to purchase to use the 2025 TurboTax. And no my returns are too complex to use your online TurboTax product. I have to use the Home and Business version.

I have used TurboTax for more than 25 years. I always get accurate results and have never been audited. This year I had a minor problem - I indicated in the program that I wanted it to maximize all authorized IRA contributions. My wife's SEP IRA contribution was calculated exactly right. The program said I might be eligible for an $8000. traditional IRA contribution. After having the calculations made it said I was not eligible for that contribution since I am retired and not employed. However in the worksheets for the return, it indicated that I HAD made an $8000 NON-deductible Traditional IRA contribution which I had NOT made. I did not discover this until AFTER I filed my return. Fortunately, it did not affect my return for this year but I believe it could have caused me problems in the future by making a non-deductible contribution to a Traditional IRA. Fortunately I have been able to reopen my tax file and find the places where the non-deductible IRA was recorded and change it from $8000 to zero. I re-saved my return after these corrections. So when my information from this year is imported next year this error should not go forward.

This is the first time in 40 years that TurboTax couldn't even go from topic to topic. This was primarily an issue in the business section. Also, the Missouri section didn't ask about the Missouri Homestead Disaster Tax Credit. Luckily my wife happened to come across an article about it. It was worth $2,000 and TurboTax didn't have a clue about it. Additionally, I had to file my state tax return through the mail because TurboTax was one of the few programs that couldn't file with that tax credit. You can count on that I will try a different program next year

I find that some of the categories I am afraid not to put even a zero value in. Then when the checklist- review comes up I have all these issues that need to be resolved. Yet in the checklist-review correction thing, you cannot get rid of the zero mistake and leave it empty. you have to spend bucket loads of time finding the thing in "forms" or sometimes "walk me through everything". This could be solved by just letting you make the correction in the checklist-review, or just say in the "walk me through everything" that you need to leave it blank. I'm no tax expert obviously, but I have used Turbotax Home and Business for years. Please make it easier for us dummies.

Turbotax used to be much easier to use and navigate but isn't anymore. I called for assistance because I had separately purchased two state returns several days ago but didn't file right then and saved my progress. I came back and the system would not recognize the downloads for the two state returns and forced me to purchase them a SECOND time in order to file. So -- I was charged nearly double (the purchase price the second time was for slightly less than the first time). I contacted support and they helped me to get to the Intuit purchase area to find the downloads, but did not understand why Turbotax wouldn't recognize the downloads. One screen showed the state returns were there and directed me to click on them so I wouldn't be charged, but then forced me in the next screen to pay for them again to proceed. It seems to be a glitch in the system. I'm extremely unhappy with the product at this point!

This year was the worst for locking out, software freezing, etc. We've been using this software for years and by far, this is the most disappointing. Our internet is not to blame, We're considering an accountant or alternate software for next year. And when using the same computer with access to tax years prior, one still has to dig for information from previous year forms. This should be an automatic feature. Hope Turbo Tax get their bugs out. You've been in the business awhile now and should have these glitches fixed.

This year is the first year that I have had any problems with TT. I wanted to buy Audit Defence and pay for a state efile. Done this for years. This year, though, when I wanted to pay by credit card, I couldn't. Drop down field for months would only go to 10.

By far, the most difficult and disappointing experience I have had in the over 10 year period that I have used Turbotax. The push to online usage is so obviously meant to increase what is an unclear, more expensive cost structure that it feels almost like a scam. This version of Home and Business is second only to the Business version I had to also use in the past which was virtually more of a hindrance than an aid. There even appear to be some obvious glitches. Out of nowhere, a Canadian retirement information screen came up after I had chosen none was required - and then it had to be deleted. Part of my 1099-INT was duped - and both had to be deleted. My discouragement with the desktop version this year is not going to encourage me to transition to online at a higher price - it is sadly encouraging me to look to a competitor. If I needed to pay a professional, I would do so with a non-virtual person.

This has been my most frustrating experience in all the years I've used Turbo tax. I had to buy a new computer this year because my other one wouldn't run Windows 11. I thought with a new computer and we now have good high speed internet it would be smooth sailing. Downloaded product, ran updater, no problem. Loaded some information and signed off. Came back some days later to resume work, started Turbotax which prompted update. Ran update to 39% and it froze. Waited 30 minutes and no change. Tried to cancel update, wouldn't cancel. Tried to shut off computer, it wouldn't let me, had to force cancel. Tried again 2 more times, same thing, gave up. Started again next day, tried some suggestions found on Turbo tax site, still no success. Changed internet browser and tried again, said 6 minutes, ran very slowly for over 20 minutes, finally took off, said would 30000 some thousand minutes then went to 0 and FINALLY RAN UPDATE. After 2 days frustration finally finished taxes. Hope this update issue gets fixed. It worked fine when I initially installed the product and when I came back some days later to resume working it went loco. Nothing had changed on my end, same browser, same computer. What happened? Hope you figure it out, was feeling my money might be better spent getting a local tax professional.