Worst tax experience I have ever had. It was our first "complicated" year so we thought we would purchase software to help us decode the process. The more info is just as brief and cryptic as the official IRS stuff. This software only ok for those who understand everything taxes before hand - I should have paid a CPA to do my taxes instead.

I received a 1099-LTC. I tried to add a 1099 form, but the LTC form was not listed. I had to call Turbo Tax Help and waited on hold for about 25 minutes. When I was connected to Marvin, it took us another 40 minutes to find the Form 8853. MARVIN WAS WONDERFUL! However, the LTC help was incorrect. The first step of the help box was to go to the Federal Tab. There is no Federal Tab on the screen. The customer help screen and the staff's help were both incorrect. Marvin was finally able to get me to the Personal tab, then Personal Income, then 1099 A and C tab, then Other Income/Loss, and final to the form 8853. All this staff time and my time could have been avoided by having a 1099-LTC form.

Had troubles when trying to E-fille. It took me to a business health insurance form 8941. I have no employees, so I don't pay for any health insurance. Then it took me to another from that listed my pension and annuity twice. there is no good help to correct these problems. Even your prep help person had trouble figuring it out.

When I went to e-file my state return the dropdown menu for expiration month of my credit card would only show 01-08. I tried various settings on my computer didn't help. Tried Turbo Tax help and could not find any support without paying a fee. An IT problem like this should always be free. I ended up using a different credit card with an expiration in the allowed range.

I would have liked to upload a pdf copy of all my tax docs and let the program enter all the info from those docs. I had to enter many of them manually. And if there was an area to upload all of my documents, I couldn't find it. Other than that, it was a great service.

The Turbo Tax desktop app direct debit feature is just broken for Bank of America accounts. My account was opened in CA and I have lived in WA for 4 years, BofA does not change your routing number after you move, yet TurboTax would not allow me to use the direct debit feature despite all of my bank info being correct. This is a blatant oversight by Intuit & TurboTax and is not acceptable when the fee to use Turbotax is $175, while Intuit lobbies the IRS to reduce e-filling options.

having the side by side numbers from the previous year really helped me fill out this years return. It helps me consistently put the correct amounts in the correct sections. please keep providing this side by side. this is part of the reason why I keep using turbo tax year over year.

I have used TurboTax for at least 25 years. This year I elected to do it online and it did not find my return or even prompt me to direct the program to it so I had to fill in all the data that would have been inserted automatically. I hope that is fixed for next year. I had to Google a couple obscure investment related topics that were not explained in the program. This rating program is screwy - it won't let me type what I want to say without guessing what it should say. Disturbing!! It was not clear that I could avoid a $20 fee if I don't pay with my refund. It should be clearer.

Used to rate you at the top. I dropped you down to Average at best right now after my bad experience this yearI have been a long-term user of Turbo Tax (20+ years) - this is the first year I had technical issues using it. I use a Mac PC - there were technical issues opening my documents while working on my taxes (across 3 days). I have the newer Mac PC, well above the minimum technical specs required by TurboTax (Mac OS Sequoia 15.7.4). Lots of complaints on the internet. I have to delete the TurboTax Home & Business app to Trash, reinstall, clear the trash, shut off file sharing, etc. Recommendations from the internet help sites, not TurboTax "expert" - I just hope in years going forwardTurboTax figures out how to work with Apple and clean-up the the technical issues - this product should not have those kinds of issues.

This is TIRD Software.. no easy integration when it comes to using your previous years data. As you struggle to import previous years W-2 documents you have to go through weird new prompts just to get to your information which I never found on the desktop or online.. Seamless... No easy way to save the files in the format that the software needs. Like for example SAVE AS the .TAX format that you ask for... How do you produce it.. As you work on your Taxes and work with importing financial data other sections just disappear having to re-import from external financial services such as Charles Schwab.