the program has gotten less user friendly. Especially when it comes to importing investments. I import investments and it keeps telling me they need reviews. This is the 2nd year this has happened. I don't really think this feedback is even being read, but I will send it anyway.

it was very difficult to get started. i followed the "Let's get started" it was so difficult to get to the steps to install and activate my software where I enter my license code. NOT USER FRIENDLY. Turbo Tax shouldn't be trying to sell me what I've already purchased. VERY AGRIVATING! I've used Turbo tax for many years and all I can say is you make it more difficult each year. I'm really thinking I may want to quit using Turbo tax.

It appears that the program prepares taxes accurately based on the information provided by the taxpayer. However, for engaging the program for the updating, I wish the product would block the request to update if there is already a request for Turbotax to engage. When an error was made with a double click on the icon, the program locked up the computer and is only able to disengage by shutting down the entire computer. I appreciate that the taxpayer can choose how to input information, check the data on the forms, and review what is entered, and it has always had any forms that I need.

got the job done. Desktop preferred because it gives the running result of fed and state at top. I tried online edition and that appeared late in the interview process. And I can do other family taxes on same desktop purchase, not true for online. Desktop cost is lower than online. I see Intuit is pushing online.

Home and Business has worked flawlessly for many years. This year I had a problem with a message saying, "Hmm, looks like we've hit a snag". "We recommend you revisit last topic.......". It was a bit stressful, but I called Customer support 888-777-4160 and got help right away. Catherine, listened to my issue, viewed my computer remotely, and suggested to shut the program down and reboot. It worked.!!! No further glitches. I have never had an issue in the MANY years of using TurboTax. I was VERY pleased customer support was easily available. Keep up serving the public with a "Live Person" to talk to.

unhappy with the way it handled a 1095-a. I copied and entered the form as I received it, and Turbotax would not let me transmit until I edited it. I actually had to remove some entries, then change zeros to blanks. (I had 3 entries in column A, and zeros in those 3 rows in columns B and C. I couldn't transmitt until I deleted al zeros, and deleted the 3 entries in column A.

I have been using TurboTax since the days of floppy discs as tax returns became increasingly complex and unmanageable if trying to complete on paper. Overall, with tax code also becoming increasingly complex, I've come to appreciate the accuracy of calculations that need to draw on prior year's data through the present. Interactive features have been appreciated for getting "just in time" help. The fact that TurboTax has also developed compatibility for importing data from many banks and brokerages has been a blessing as 1099 forms and reports become more detailed, and where hand-entry can result in errors. I much appreciate three key interface options TurboTax has for working on the forms and calculations that must be completed. Being able to see the actual forms is sometimes necessary to find and resolve problems and errors - and where I have most appreciated expert help. While the walk-through option comprehensively covers all areas, I prefer the option to choose where I want to go. The internal reporting option almost always captures errors that need correcting and where I sometimes need expert help. The "share screen" function worked flawlessly, to include suppressing personal data that did not need to be part of an expert discussion.

Excellent help from Brandy in Oklahoma who helped with payment glitch. Same trouble I had last year. Spent several hours having to upgrade my OS, downloading Chrome and restarting computer. Last year I had to mail my return even though I paid for efiling. Feel like I should qualify for refund.

Turbo Tax calculated penalties for both fed and state, which were clearly not appropriate. Had to contact customer service for help to override. Turbo Tax was not timely updated for a Wisconsin law change, resulting in rejection and need to refile once the error was fixed.

turboitax crashes and failsto startup reliabily in windows 11 environment. speciifcally it creates files during opening that begin with an invalid character per onedrive and other syncing systems. The interface on startup is the same as years ago and is just boring fails to provide the why it takes so long. checking is slow even with a 1g internet line. Had to reload again this year and the analysis and advise tab is unhelpful. I need to evaluate next years taxes and it does not allow to do planning. ie ss increases by 2.8%, interest will increase 5% what is the correct fed and state taxes owed. PS: i go back to the second year of turbo tax using it on a network before a network version existed. Made a good side hassle moving accountants to the platform.