I was all done with most of the taxes, but had to file one extension. When I went to then complete that return, Code 70001 popped up and it would not let me in. After looking as many Returning Member comments and suggestions I was totally frustrated. One of the answers was to relaod the program. What!! I was afraid of losing everything, plus didn't know if I would have to pay again. Anyway, I turned off the computer then a couple hours later, I right clicked on the Turbo Tax icon and clicked on Administrator (which I had tried several times, but hadn't worked), this time I was able to get in.

This time was a very frustrating, time-consuming experience. Every time I exited and returned to my return, the figures were different. I finally got to the end. I filled out the payment form so I could e-file but the page was too large. I could not use the prompt to continue with the e-file. I now have to mail my documents. I am not happy with Turbo Tax this year and will consider using another company from now on.

First year I've had to file an extension. The process and layout / structure was changed this year. Noticed several times when re-addressed (finished filing) later in the year that several fields were changed and my California state taxes did not seem right... We re-entered some of the entries and then the data fixed itself. This "shot down" my confidence in using Turbo in the future because after all the work done, I no longer feel confident about Turbo Tax because of the increase in problems and difficulties. I wanted to use the new feature "ASK AN EXPERT ", but not sure how helpful it would be with the new problems showing up this year... I am also gathering that this new money maker for your company (ASK AN EXPERT = $60) is different than last few years of the "FILE WITH EXPERT) which I have purchased every year

Reasonable tax return software. Would score higher except for constant upselling and the worst part is hidden fees. Decided to pay for the state efile this year - especially with a $10 club credit towards it. Went to pay with credit card and they wanted to bill me the full $25. So, backed all the way out of that and chose paying it from my refund - and immediately got hit with a processing fee of $40 on top of the $25 (although on this path they did give me the $10 credit for a total cost of $55) So, google searched and found the processing fee only applies when using the take it from my refund option. So backed out again, paid the credit card and I guess lost my $10 credit. The $40 fee, especially not being disclosed up front, seems extremely abusive to me.

Overall it is a good product. However, it does take some massaging between forms and easy step to get everything right. The weakest part for me is dividend foreign taxes which I still have to go through 1099's and calculate by hand and enter the totals and portions and respective countries. If the brokerage import could be changed to address this it would make it a five star rating.

Software is painfully slow when entering or editing assets in the depreciation section for rental properties. It has gotten slower every year regardless if I use the online version or the desktop version. I'm going to have to switch to a better program for next year.

1) I was filing an old return which can not be e-filed anymore. Turbo Tax Desktop should have allowed me to download the software for multiple states (and I was happy to pay for these) but no state could be downloaded for 2nd state, as the system repeatedly failed to connect online and take payment. 2) There should be a master sheet or Table of Contents, which shows you where in the grand scheme you are; otherwise you can feel you are going in circles sometimes. 3) Too rigid overall.

The current program is much worse than in the past. It doesn't remember or can't find some carry over data from past years. The state return asks me to come up with info calculated in the federal return. It fills in some info but not all. When I started a section in error then went back and deleted all the data, the program kept the form which I had to manually delete by going to forms.

There is a problem for those that need to file an extension to wait until after April 15 for a K-1. First, it is not clear if and when you must make the payment for state tax filing. I made it when I was filing for an extension.....but when I came back to file my final taxes...the TURBOTAX program wanted to charge me AGAIN for the state filing. So, not wanting to pay double, I went through the headache to fill out the Colorado State tax filing forms onliine. (I believe that you guys owe me $20 or $25, or whatever you charged me for my CO State Tax Filing that never got used due to my concerns and confusion. I hope I hear from you.) Also, the program seemed to be somewhat silent on audit defense when filing.....not clearly acknowledging that I had paid for that at the time I filed for the extension as well. But I have my receipt in case we have any disagreement there.

Please pay some attention to a most likely intermittent issue associated with the Payment Module/External Interface/3rd Party API. After trying 6 times, 7th time it took my Expiration month. It was not taking any month after the 7th/8th. Except that it has been always a greatly reliable tool loaded with enriched and easy navigation along with all other nice UI features.