Very pleased with Desktop version, not so much with the online version. Online version took my money for filing, even though I did not use it. Didn't refund my money, which actually constitutes online banking fraud!

The step by step process is very sound. I had one issue with no suggestion. I contacted Intuit for assistance and the issue was resolved efficiently and professionally.

Seems easier to use this year than last. did not like the extra charge for state returns efiled. Since I am very experienced with taxes, I am not sure if those without experience would be able to accurately input their information.

Quick and accurate and fairly easy as long as you have all your information. I think for the third time in a row it didn't prompt me to enter 1095-A info and return rejected

The back and forth between online and through the app is confusing. I bought the program so that I can do some family member returns. A couple of them have returns that do not work online. I had trouble getting back to where I was after an update.

A fix is needed for the Payer ID on 1099NEC forms. A social security number is permitted for household assistance/caregivers. Software prints out the SS# as a Fed ID#.

The step-by-step process is easy to use and hits all the major deductions. The accuracy and examples are correct for my real estate business. And the online filing and records keeping works for year-to-year record keeping.

First year using TurboTax for home+business. Have used H&R Block for over 2 decades. Very easy to use! I am permanently switching to TurboTax after trying it out this year!

Elizabeth G. from Maryland was beyond helpful with my tax returns! Would 100% use Turbotax again as long as people like her are running the ship. Thanks Turbotax!

OMG it starts off easy enough but if you stop and try to get back to where you left off its a loop somethings change, it repeats questions you've answered. So unnecessary and disappointing.