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Customer reviews for Intuit TurboTax Home & Business 2024 Email Delivery, Federal and State Returns + Federal E-file with $10 in-product credit for
Intuit TurboTax Home & Business 2024 Email Delivery, Federal and State Returns + Federal E-file with $10 in-product credit
3.9 out of 5 stars
stars
3,845 ratings3,845 reviews
  1. 5 stars47% (1,820)
  2. 4 stars23% (878)
  3. 3 stars14% (533)
  4. 2 stars7% (281)
  5. 1 star9% (333)
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Showing 1,371-1,380 of 3,845 reviews
Feb 19, 2026
Reviewer name: SeaJay2
4 out of 5 stars
4 out of 5 stars review

TurboTax makes it easy!

I have been using TT for many years because it makes tax return preparation easier than done by hand. This version says that I have already efiled five times. I have not; I have efiled only once. TT will be getting a call. Plus, Melanie helped immensely with 1099-B when it would not download. These are two areas TT could fix to make this easier. cjf

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
reply from TurboTax Care Team

Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.

Jan 16, 2026
Reviewer name: troubled101
4 out of 5 stars
4 out of 5 stars review

lacking completeness

it crashed twice and lost all information, on the third try it didn't copy my w-2 and had enter it manually. it went past the entry spot and when I check the total income that's when I found it did not enter the 2025 w-2. also it is hard to find the 1099 misc for the ak pfd even though it showed at the beginning it transferred it from last years.

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
reply from TurboTax Care Team

Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.

Jan 26, 2026
Reviewer name: TT Disappointed User
2 out of 5 stars
2 out of 5 stars review

TurboTax-Money Hungry Lacking Technical Competence

I purchased tlurbotax and wanted to use annually. However, your continued attempt to sell me some person who has not seen or know of my tax situation is stupid and an attempt to hide what you are and that is more concerned about how much money you can generate vs having forms competed and system functioning well. You need to fire your product manager and the head of IT for your program. It is terrrible. I will not continue to be taken advantage of by you and your alleged product. One time at end do you want to pay for some assistance would be more than adequate.

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
Feb 20, 2026
Reviewer name: KalikaM
5 out of 5 stars
5 out of 5 stars review

TurboTax was near perfect

Everything was great as usual. There were a few places where I searched the web to gain a better appreciation of the tax rules. I also think you could have communicated better regarding the delay due to tax changes affecting depreciation for rental properties.

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
reply from TurboTax Care Team

Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.

Jan 23, 2026
Reviewer name: mort1ddg
2 out of 5 stars
2 out of 5 stars review

TurboTax does not provide accurate guidelines

The very first time I opened TurboTax to work on my tax filing prep, the very first task I came to was the W2/1099 NEC/1099 MISC. The instructions were wrong, telling me to input each date I paid out a subcontractor, even though I had paid out the same subcontractor 28 times in 2025. Secondly, there was a link right below the 1099 NEC "see an example". When I clicked on it a window opened that stated "there is no content to the context" Bogus!!!

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
Feb 17, 2026
Reviewer name: Hodoman
5 out of 5 stars
5 out of 5 stars review

TT is a saver.

I really appreciate the ability to download trade data from the brokerage firms. One thing new to me this year was reporting the sale of collectibles for Schedule D. TT wasn't real clear on how to open up and manually enter the info on collectible sales after I finished downloading the brokerage data. I was able to guess and figure it out under the term "Other" but I think that TT should have more clearly guided me to that application and displayed an example. I had a confidence problem until I worked my way through it and saw the final result on Schedule D. (I am happy with the way it worked out; was just nervous doing it.)

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
reply from TurboTax Care Team

Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.

Feb 16, 2026
Reviewer name: HZ Jim
4 out of 5 stars
4 out of 5 stars review

First time for glitches, but still a time-saver

I appreciate that TurboTax carries my previous year's information forward. It saves time and ensures accuracy. However, this is the first year I ran into glitches with the software. I purchased the software and downloaded it, and did all updates that appeared. But twice, while entering state tax information, I could not get past one or two of the screens. I googled the answer, which did not appear in the TT2025 help section. Eventually I got it working and was able to file. If there are known problems, the problems should be easily explained within TT, so users don't have to search outside the program for answers.

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
reply from TurboTax Care Team

Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.

Feb 11, 2026
Reviewer name: CraigWm
5 out of 5 stars
5 out of 5 stars review

Good, but some improvements needed.

I wish I was advised to update my Desktop version before I attempted to efile--as they were rejected due to lack of update. Also, continue to be disappointed in TurboTax ability to file joint federal return but separate spousal state returns (eg NJ and NY). The work around to create fake federal returns is too cumbersome, so I just use each state efile separately. You could build the logic to separate income and expense items by spouse and this would be a no brainer to then produce separate state returns.

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
reply from TurboTax Care Team

We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.

Feb 12, 2026
Reviewer name: Paula in SC
5 out of 5 stars
5 out of 5 stars review

General comments

As always, directions are clear and concise. If you have good reading comprehension, using the product should be easy. The only negative this year was the loss of the donation calculator. It took me hours longer than normal to enter the charitable donations because each item had to be entered in its entirety. Don't know why that particular feature was removed but you would be doing everyone a big favor if you would put it back in next year's version. I almost dropped the rating to 4 stars because of this, but decided that on the whole, TurboTax does deserve a 5 star rating.

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
reply from TurboTax Care Team

Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.

Feb 16, 2026
Reviewer name: Aspergas
5 out of 5 stars
5 out of 5 stars review

Turbo Tax Is Outstanding

Once again, Turbo Tax provides straightforward and easy filing. It provides the latest updates for Federal & State tax laws, allows you to either let TurboTax guide you through or let you self guide to each tax category. The latter is most convenient when you are waiting on W-2s or 1099s to arrive.

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
reply from TurboTax Care Team

We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.