I bought the desktop version and began filing, but had some hiccups and tried refiling through the website and got different numbers. This was confusing to me, however, after reviewing both, I realized the issue and synced everything together and was able get my taxes filed.

It works pretty well and I've used it for years. It is very difficult to print and save and sometimes it ask for passwords and sometimes it doesn't. This year I printed prior to filing, and also after - and my estimated tax forms said that they were not final even though it was mid February.

I download TurboTax and had all business and employee information loaded into the online portal but when I went to complete a W2 I kept getting a Box 5 is too small error. I was on the phone for 2 hours and 15 minutes and they tried to tell me it was an accountant error and we lost connection. I called back and actually had to do it on the desktop, which isn't as user friendly.

Recent changes are too complicated when entering interest and dividends from different accounts from the same institution. Cannot tell which account until after you commit to entering interest, dividends or stocks/bonds. Then you are locked into that action even if that account doesn't have that type of income. I've had to delete the account and then re-enter it. I'm thinking of changing to different software in the future. I volunteer to do taxes for the elderly and the other sofwares are much easier.

It works with me. There are some difficult questions that TurboTax asks but it has info box that you can read on what the question means in detail. I can also google the questions and usually can find the answers to it. It's not easy but it's manageable. We use it every year and we are grateful for this program that helps us through Tax return.

This year's version of TurboTax for Home & Business was difficult to use and was not very intuitive. I am a CPA & use TurboTax for my personal returns. Quite a few (more than past years) business topics were not clear and difficult to understand. For instance, there was no clear indication of the Safe Harbor election for expensing rather than depreciating business assets less than $2,500. The questions surrounding this topic were very unclear and not intuitive to the user.

Too many hidden costs. I purchased the Home and Business with 5 free efiles.However, I am continuously asked to purchase an additional add on. When it came time to efile, I was asked for $40 to file, giving me the option to pay now (with a credit card) or have it deducted from my return. There were some areas that needed better explanation without me having to pay to ask a question about using the product.

I abhor the changes you have made to the system, that will "conclude" a direction without offering the detail to back it up. For example, I couldn't easily get to Att A since you concluded I shouldn't itemize. That's great, but I STILL want to see the detail. Else, I cannot determine if I made a data entry error that sent me in a direction that was not the way to go. Also, if I have a broker who reports div/interest, and I also have a capital gains tx with that broker, why do I have to "Add Investment"? Why not just go to that broker section, and add the capital gain? That took me several minutes to figure out. NOT LOGICAL.

I purchased tlurbotax and wanted to use annually. However, your continued attempt to sell me some person who has not seen or know of my tax situation is stupid and an attempt to hide what you are and that is more concerned about how much money you can generate vs having forms competed and system functioning well. You need to fire your product manager and the head of IT for your program. It is terrrible. I will not continue to be taken advantage of by you and your alleged product. One time at end do you want to pay for some assistance would be more than adequate.

I love Turbo Tax!! Easy to follow instructions, I like it tracks for errors and helps me fix them. It has help guides that are helpful. I Like everything about it, please don't make a lot of changes as it works perfectly for me. I have tried other Tax software and Turbo Tax is by far the best!! Thanks for making a great product.