They are only getting 2 stars as I was able to complete my taxes. I bought the program in a store. It took me an hour just to get it to work, and speaking to multiple help people. Every time I tried to finish a task I was hit with a different fee. I had to find a 2nd computer to even download this program.

I wish I was advised to update my Desktop version before I attempted to efile--as they were rejected due to lack of update. Also, continue to be disappointed in TurboTax ability to file joint federal return but separate spousal state returns (eg NJ and NY). The work around to create fake federal returns is too cumbersome, so I just use each state efile separately. You could build the logic to separate income and expense items by spouse and this would be a no brainer to then produce separate state returns.

TurboTax makes filing taxes relatively easy if not fool-proof. I had to file taxes in multiple states this year and TurboTax completed one state's tax forms incorrectly forcing me to go line-by-line through the individual forms to locate TurboTax's error (placing a 0 where none was needed and the field should have been left blank) then correct it.

I was trying to use turbo tax for my granddaughter who is a door dasher. I was told by first agent that I needed to buy the home and business upgrade in doing so it did not resolve the iinformation I was looking for so I called back turbo tax agent who also walked me though the process of filling out information for 1099 NEC and let me know I did not have to pay the additional upgrade Lesson learning on that.. Sometimes you have to call back several times to get the right answer

After many years using TT, I am no longer sure I'll use it in the future. There were too many delays and goofy things on a couple areas. Pay for state e filing -- I wasn't able "Check back later." Try a different card -- it wouldn't let me. Never happened before.

it crashed twice and lost all information, on the third try it didn't copy my w-2 and had enter it manually. it went past the entry spot and when I check the total income that's when I found it did not enter the 2025 w-2. also it is hard to find the 1099 misc for the ak pfd even though it showed at the beginning it transferred it from last years.

I like the fact that T-tax keeps all my info from my previous return. I am accustomed to the question and answer method of inputting my w2s, 1099s, etc. However, I think that the company should offer discounts based on the number of years of customer loyalty. I literally get nothing. I don't even get a free state file. It seems like the cost rises, with no recognition for loyalty. I tried a free service online, and they had an easier upload option for many of the w2s and other forms I need to enter. I really liked that convenience. In the end I came back to T-tax because it is familiar to me. It is a very good product, but also expensive. I would give 5 stars if they showed some love for my loyalty.

I have been using TurboTax as far back as 2000, and each year I love it. This year I had some unique twist and decided to use the "live tax advice" feature ($50). While the associate did appear knowledgeable, I did not feel that the service was worth it. Other than that, TT is a great tool year after year..

I appreciate that TurboTax carries my previous year's information forward. It saves time and ensures accuracy. However, this is the first year I ran into glitches with the software. I purchased the software and downloaded it, and did all updates that appeared. But twice, while entering state tax information, I could not get past one or two of the screens. I googled the answer, which did not appear in the TT2025 help section. Eventually I got it working and was able to file. If there are known problems, the problems should be easily explained within TT, so users don't have to search outside the program for answers.

TurboTax desktop did not have the Sch E depreciation worksheets available until Feb 14, 2026... and even at that you had to use the forms view, the step by step would not work... step by step still says the form is not ready. Yet, the form has been available online for weeks. They SHOULD TELL possible buyers that the software is incomplete before they commit to a purchase. Can you imagine opening a box with a new vacuum you just bought and not having all the parts? Well not having Sch E Depreciation Worksheet ready on the desktop version is just like selling a vacuum without the parts. SHAME on Intuit. I've been a TT user for 24 years.