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Customer reviews for Intuit TurboTax Home & Business 2024 Email Delivery, Federal and State Returns + Federal E-file with $10 in-product credit for
Intuit TurboTax Home & Business 2024 Email Delivery, Federal and State Returns + Federal E-file with $10 in-product credit
3.9 out of 5 stars
stars
3,845 ratings3,845 reviews
  1. 5 stars47% (1,820)
  2. 4 stars23% (878)
  3. 3 stars14% (533)
  4. 2 stars7% (281)
  5. 1 star9% (333)
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Showing 1,341-1,350 of 3,845 reviews
Feb 19, 2026
Reviewer name: SeaJay2
4 out of 5 stars
4 out of 5 stars review

TurboTax makes it easy!

I have been using TT for many years because it makes tax return preparation easier than done by hand. This version says that I have already efiled five times. I have not; I have efiled only once. TT will be getting a call. Plus, Melanie helped immensely with 1099-B when it would not download. These are two areas TT could fix to make this easier. cjf

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
reply from TurboTax Care Team

Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.

Feb 9, 2026
Reviewer name: Bobski59
4 out of 5 stars
4 out of 5 stars review

Overall pluses outweigh the minuses

Longtime TT user. I've tried some of the competition over the years, but I keep coming back. How I rate various aspects: Accuracy 5 * Features 5 * Ease of use 4 * Cost 3 * Interface 3 * Ease of determining which version to use 2 *

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
Feb 10, 2026
Reviewer name: Jiimr
1 out of 5 stars
1 out of 5 stars review

New changes are terrible.

Recent changes are too complicated when entering interest and dividends from different accounts from the same institution. Cannot tell which account until after you commit to entering interest, dividends or stocks/bonds. Then you are locked into that action even if that account doesn't have that type of income. I've had to delete the account and then re-enter it. I'm thinking of changing to different software in the future. I volunteer to do taxes for the elderly and the other sofwares are much easier.

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
Feb 11, 2026
Reviewer name: Black Rat
3 out of 5 stars
3 out of 5 stars review

TurboTax is difficult to navigate sections

I have used Intuit TurboTax for years and my one complaint is that navigating to a different section is rather somewhat difficult, and I chose this version TurboTax Desktop for it is more secure than an online version, but to navigate to a different section, like to get to find the section where you can enter your estimated tax payments required you to go online. It is the navigating to different sections to enter your data that HAS ALWAYS been very difficult. Note: I graduated from Virginia Tech or more correctly, from Verginia Polytechnic Institute with a BS in physics, with honors. I doubt anyone will ever actually read this suggestion, but I started using Intuit TurboTax when it first came back, anything was better than using the forms available in the US Post Office, or in libraries.

Review from turbotax.intuit.com
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Feb 15, 2026
Reviewer name: PIN1no
1 out of 5 stars
1 out of 5 stars review

PINS don't match!

This is the second year in a row that I have been unable to file online because the PIN in your software does not match the IRS records. I am very frustrated and don't know how to resolve this. I don't like filing through the mail, and I feel I've wasted money paying for this software again.

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
Feb 20, 2026
Reviewer name: F12AS
2 out of 5 stars
2 out of 5 stars review

TurboTax is taxing and much more expensive

You buy the initial product and then they charge you for state tax return and charge for audit defense and charge and charge and charge if they can. Typical offer a basic product at a low?? price and keep tacking on fees after the purchaser has committed time and resources. Typical stunt

Review from turbotax.intuit.com
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Feb 17, 2026
Reviewer name: Yussel12
5 out of 5 stars
5 out of 5 stars review

TurboTax software has improved though the years.

The new box below the spouse's SSN on Form 1040-SR is not checkable, even though all instructions were followed to do that. I was the IRS Electronic Filing Coordinator from the beginning of electronic filing and every year since until they discontinued that position, but continued as a Sr Communications Specialist. Now retired. Some of the information input in the software has improved a bit for the 2025 returns, but a bit repetitive. One place should be added, and that would be a place to indicate the date a business is closed. In my case, I closed my Colorado Mountain Drumming Business on May 31, 2025. That would explain the decrease in Income and business expenses after that date. Also, the business expense itemizations should better align with the Schedule 1040 C. It does come out in the proper boxes on the form, but it is very hard to categorize the expenses into the form listing.

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
reply from TurboTax Customer Care Team

Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.

Feb 12, 2026
Reviewer name: Paula in SC
5 out of 5 stars
5 out of 5 stars review

General comments

As always, directions are clear and concise. If you have good reading comprehension, using the product should be easy. The only negative this year was the loss of the donation calculator. It took me hours longer than normal to enter the charitable donations because each item had to be entered in its entirety. Don't know why that particular feature was removed but you would be doing everyone a big favor if you would put it back in next year's version. I almost dropped the rating to 4 stars because of this, but decided that on the whole, TurboTax does deserve a 5 star rating.

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
reply from TurboTax Care Team

Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.

Feb 16, 2026
Reviewer name: HZ Jim
4 out of 5 stars
4 out of 5 stars review

First time for glitches, but still a time-saver

I appreciate that TurboTax carries my previous year's information forward. It saves time and ensures accuracy. However, this is the first year I ran into glitches with the software. I purchased the software and downloaded it, and did all updates that appeared. But twice, while entering state tax information, I could not get past one or two of the screens. I googled the answer, which did not appear in the TT2025 help section. Eventually I got it working and was able to file. If there are known problems, the problems should be easily explained within TT, so users don't have to search outside the program for answers.

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
reply from TurboTax Care Team

Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.

Jan 24, 2026
Reviewer name: DevCha
3 out of 5 stars
3 out of 5 stars review

Not the good old faithful Turbo Tax of yesteryear.

I have used Turbo tax for nearly two decades. This is the first year has been the horrible. First, it pushes one to use the online version. You have to search to get to the desktop version. It offers a download. Nothing about cost. You do the download and it wants the license number from your purchase; only, there was no purchase. Looking for pricing provided nothing for desktop version. Purchased that elsewhere. Online version merely gives you a price range and a statement that you don't have to pay anything until you file. I am not a) putting my tax information on their server knowingly and 2) complete the whole process without knowing up front how much it is going to cost me. I am not fond of sticker shock. This is the first year Turbo Tax has felt more like a scam than a legitimate company. Stop trying to push/force us to do our taxes "online." I am strongly considering another tax process next year.

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955