I have been using Turbo Tax for decades and have always relied on it for great information not only with regards to tax changes, but also just giving me extra information with the helpful question mark next to everything. This year I felt like there were gaps or missing pieces of that extra information. I use TT rather than using an outside person because I want to continue to be knowledgeable about what I am being taxed on, how it impacts our life, and potential topics that I could utilize to be more efficient with our money. I was disappointed that with all of the changes, a simple link here and there wasn't provided to either the IRS.gov publication, or more information on things such as the Big Beautiful Bill. TT was flawless in its tech and usage. Each page/topic flowed into the next, however somehow it skipped over the Federal Review and I had to go back to it manually. Overall still a fan. Just don't take away the education pieces

To much trying to sell services. Where is print only what needs to be filed? Why do you change the flow of the software every year? Like I said before, I spend more time wrestling with the software and it's changes rather than concentrate on tax matters.

For the first time ever, my return was rejected because of a "The Spouse did not enter a valid Identity Protection Personal Identification Number (IP PIN)." I went back and checked and it was there. What's the deal????? Just because I didn't pay the extra $60. for tax advice????

Turbotax has continued to be easy to use. And it seems thorough through the interview process. The only reason I didn't give it 5 starts was that they lost a really useful feature for someone who itemizes. The ItsDeductible feature. Now it makes charitable donation calculations hard again. Bummer that they took a step backwards in functionality.

I just hate how expensive you are - and all the hidden fees at the end of the application. I also hate how you say you can easily merge over documents but then you actually cant. I also hated how you asked me to fix a specific section of a document but then when I went to go find that document, the way that you have it set up, it doesn't show me exactly what the specific section is that you wanted me to fix. Oh and also I tried to write a review and it wouldn't let me, claiming my usernames were all used.

This was my first year using the live agent advice and the two ladies that helped me were AMAZING! I was getting frustrated but they knew exactly what the tool was asking and how I should enter my information. Thank you so much for this feature and the ability to call back several times!

The application was a large step backwards this year - Less information an explanation on the entry pages throughout the program - explanations were less complete than previous years - the application kept skipping sections when hitting continue - I did not want toI did not want to change to the online version this year because I assumed the desktop because I assumed the desktop app would have gotten better and I did not want to deal with new foibles being online... - more difficulty finding the proper pages for input when going back to enter or correct data

I have used Turbo Tax for years. One common issue experienced is even though selecting "walk me through" it seems there are always details skipped over that I must revisit. HOWEVER, this is my only complaint and minimal in the larger scheme of tax preparation.

I have used turbotax for over 10 years, this is the first time I used it on a MacBook. I completely filled out the return and was ready to submit when the downloaded turbotax software experienced a glitch and lost/cleared all of the information I had entered. Very frustrating I had to restart from the beginning and will rethink using this product (home and business 2025) again in the future. My MacBook is new less than 2 months old.

TurboTax seems to change the manner in which it handles tax inputs. In 2025 they seemed to have ironed out some kinks that surfaced in prior year programs. 2025 me proved simple and extremely accurate in assisting me to prepare an accurate return. Thank you TurboTax for an improved product.