Home and Business has worked flawlessly for many years. This year I had a problem with a message saying, "Hmm, looks like we've hit a snag". "We recommend you revisit last topic.......". It was a bit stressful, but I called Customer support 888-777-4160 and got help right away. Catherine, listened to my issue, viewed my computer remotely, and suggested to shut the program down and reboot. It worked.!!! No further glitches. I have never had an issue in the MANY years of using TurboTax. I was VERY pleased customer support was easily available. Keep up serving the public with a "Live Person" to talk to.

Turbo Tax is generally a great product. However, the fact that Turbo Tax could only run on Win11 this year was brutal for me. My Win10 computer had almost but not quite the hardware sufficient to support a Win11 upgrade and I had to buy a brand new computer at the last minute just to do my taxes. This really stressed me out. It is also frustrating because I now have two computers in front of me when I really only need one. Online TT is not an option for me for many practical reasons - too many to list here.

Turbo Tax has gone down hill since I stare using it. There were a few items in investments that were so unclear as to how to file it. There were things on my 1099B that were not options on the Turbo Tax forms. I also don't understand why I couldn't upload supporting documents to my return instead of having to mail them.

The 2025 Version of Turbo Tax Home and Business was not as user friendly as in previous versions. (1) I was hung up with error messages referring me to Schedule C for correction of OBI. I never has to do this previously. (2) I had to file electronically twice because the first time, the return was rejected because the forms were not updated. (When I did the updates, I was told the forms were not needed.). I had to search all over my hard drive to find the draft return. This took considerable time to find. Recommend that you remind the user to check for updates as a final step before submitting the electronic return. Despite all of that, Turbo Tax is still the easiest way for non-tax professinoal home/business owner to file taxes. I have been using this program since 2021.

I have used Turbo Tax for years in doing my personal taxes and my family's taxes. It is accurate, easy to follow the step by step instructions and to efile my returns. I especially like the fact that it can pull from the previous years filings accurately. I will continue to use the Turbo Tax software. The biggest con is the price.

I've been using TurboTax for years and I really enjoy it. Some things I have to be careful with and make sure I bounce back and forth between the forms and the walk-through guide but in general I am always satisfied. A really good comprehensive platform. I plan to use in perpetuity!

Was needlessly asking for a password I did not understand. Would not transfer data from the previous year. Steered me to online tax filing when I had paid to download the application. Took 20-30 minutes to find the download page. Getting started was stressful, buggy, and not easy.

I have used TurboTax for over 10 years. I have never had a problem and for the most part, I love it. However, in the last couple of years I find the software is becoming less user friendly and more difficult to navigate. There is also less explanation available on some topics, and even after I read an explanation, I am still in the dark.

I have used Turbo Tax for at least 20 years and until the past 3 years have been quite satisfied with the product. Why fix what was a good thing. The past 3 years it seems as though the simplicity of the product has become cumbersome by technology. it is not as user friendly as it once was,

I continue to use Turbo Tax because it makes my tax preparation seamless. I recommend it regularly to friends and family. One criticism I have is what feel like unnecessary fees. I appreciate that Turbo Tax cannot control the fact that my state (MA) charges $25 for me to e-File, but maybe that cost is something that should be covered with me getting my "free" state and paying $100+ for the software to begin with. Related to that, you encourage users like me to e-File, and I find it ironic that a couple of pages later I learn that I need to pay $40 to e-File. Seemed a bit shady.