TurboTax is great however I do not appreciate that every few years we are forced to buy a new computer because in the latest version you have written code so that it will not work on our older computers. The refund I am getting will just cover the cost of the new computer I had to purchase to use the 2025 TurboTax. And no my returns are too complex to use your online TurboTax product. I have to use the Home and Business version.

Generally easy, but there are some pages where information required is not explained well... sometimes no explanation at all. Usually solved with a bit of research, but occasionally I just have to "wing it". The only material problem I've had with the 2025 software is the payment page for buying state eFile. At the "Payment" page, the expiration date field only shows months 01 through 09. Considering my primary payment card expires in October (and most of my other cards are also in the last 3 months of the year) this is a major annoyance. This was the same for both "Business" and "Home & Business".

Excellent help from Brandy in Oklahoma who helped with payment glitch. Same trouble I had last year. Spent several hours having to upgrade my OS, downloading Chrome and restarting computer. Last year I had to mail my return even though I paid for efiling. Feel like I should qualify for refund.

Logical flow of questions in "Walk-Me-Through" mode has become more obscure over the years. Will not permit e-filing if a flagged error exists— but it sometimes flags errors in calculated values, with no guidance on how to resolve the error. There is no "intelligence" to take the user to the actual user-entered input that resulted in the error. Even in "I'll Explore" mode, user is walked through questions that don't seem to be necessary.

Have been using Turbo Tax to file my returns for years. Don't like this year 2025 filing when the Audit Advantage is free but have to disclose all information to third party. I've declined the offer but kept getting pushed to enter information including my my credit card when I try to pay for State (already used up the free one for another return). Very confusing!!! Will not use Turbo Tax next year.

CA tax module does not handle IRA distribution well. My 1099-R Col 16 is empty, software said just use the $ amount in Col 1 or 2 to put it in Line 4 --IRA distribution adjustment. It made a big refund for me, but I know this is not correct. After reading the rule of federal and CA, both treat taxable the same way, there should not be an adjustment to put in Line 4. I put zero in Line 4 and it show due amount for me.

Lots of bugs this year. It tells me I have not yet filed but I am being asked to review. I already shut it down and rebooted twice today. I will need to print and snail mail. This stupid AI keeps creating spelling errors. I can't even review you guys.

Each year my California return has been found to be in error. I hope it works out this year. CA LLC: Also, I'm sending CA $1700 for form 568, and also 800 and 900 for two other forms. In the past, CA has refunded my 1700 as duplicate. Not sure what's going on. With the assistance of your call-in line, we found where to select that I had an LLC, it was hidden pretty well. Please bring that forward into the Business section next year. I'm happy with the e-filing processing, and the general formatting and data collection and review.

I've used Turbo Tax for over 20 years, the Home and Business version as I'm a small business owner. I find it easy to use especially now that I'm familiar with the way it works. However, it is very, very frustrating that I can't file the state tax form for free. I'm owed $40 refund from Iowa but would have to pay $20 to receive that refund. That reduces my refund to $20. If I file by mail, it would be over 30 pages of forms, both federal and state forms. Ridiculous. It does make me rethink using Turbo Tax. But I'm tied to your program with how it gathers my info from previous years which is easy.

Asks a lot of stupid questions about last year's taxes even after I provided last year's data file for import. What exactly am I paying for when I have to do a bunch of legwork manually getting answers out of last year's forms? After 20 years of TurboTax, I've had enough.