I have been using Turbo Tax since it was first offered (1980's). There have been hiccups at times, but overall I found it a great tool. However, this year somehow the MA NR/PY return showed that I had made estimated payments to the state. I tried everything I could to fix that, and had to talk to an expert (Quatrella). She did her best, but the final result was that I have to file my MA NR/PY return for 2025 either by mailing it in or using the Mass TaxConnect software. I'll be shopping around for something else. Worked well for Federal.

Worst tax experience I have ever had. It was our first "complicated" year so we thought we would purchase software to help us decode the process. The more info is just as brief and cryptic as the official IRS stuff. This software only ok for those who understand everything taxes before hand - I should have paid a CPA to do my taxes instead.

I’ve used TurboTax Desktop for two years, and the same issue happened both times — which is honestly unacceptable. When transitioning from Federal to State, the software suddenly freezes. When you force quit and reopen, it looks like everything is gone. After spending hours working on taxes, this is extremely stressful and feels like you’ve lost all your data. Only after digging around do you realize there is an auto-saved file hidden somewhere, but TurboTax does not make this clear at all. The UI gives the impression that your return has disappeared, which creates unnecessary panic. What makes this worse is what happens next: Right when you’re in that panic state, the software pushes you toward purchasing the State add-on. Last year, we ended up paying about $50 for State because we thought something was missing — only to later realize our package already included it. The fact that this exact issue happened in the exact same place two years in a row raises serious concerns. At best, this is poor software design. At worst, it feels like a dark pattern that pressures users into unnecessary purchases during a moment of confusion. For a paid desktop product handling something as critical as taxes, this kind of experience is unacceptable. Fix your save/recovery flow, and stop putting users in a position where they feel like their data is lost.

I have been a loyal TurboTax user for many years. Each year, it feels like it gets more and more difficult to purchase the software and to do my tax return. For years, I have always e-filed my federal and state returns. This year, TurboTax would not allow me to e-file because there was a 0 on line 27a of Part II on the Profit or Loss from business form. I could not figure out why a 0 would prevent me from e-filing. I was forced to spend $60 and had to wait over 1 hour and 15 minutes for on-line support. In the end, I was guided on how to remove the 0 and then I was able to e-file. To describe this experience as frustrating is a huge understatement. I had to spend extra money and a lot of extra time just to get my simple tax returns done and e-filed. I will say the woman that helped me online was great and was able to figure it out, but it took even her, an experienced TurboTax support person of 5 years, quite a while to find and fix the error. I greatly appreciate her help. However, I am very disappointed in the software. I am using the Home & Business version running on Windows 11.

Its missing a few critical forms. I had to mail my son's return because it couldn't include the forms he needed even though we bought Home & Business just to be prepared. It is better in appearance than last year, which made it easier to use, but there are a few too many scroll to the bottom of the page buttons when moving beween windows.

I found the handling of K1 forms clumsy as I had to review forms to get the guided step to appear. Finally, I'm very frustrated to get to the end of the filing and find substantial fees are quirked even though I bought the "free" filing version of the program.

I have used Turbo Tax for years in doing my personal taxes and my family's taxes. It is accurate, easy to follow the step by step instructions and to efile my returns. I especially like the fact that it can pull from the previous years filings accurately. I will continue to use the Turbo Tax software. The biggest con is the price.

Unfortunately, the 2025 version of TurboTax is extremely buggy. I have used Intuit for over 20 years and have never experienced so many issues and challenges with the software. I purchased the MAC desktop version because of special filing of community income, and it was a total disaster. I had to figure out how to work around the program to get the forms filled accurately. In addition, the download features were very delayed and buggy as well. I finally had to manually fill my forms from my financial institutions to ensure accuracy.

refund of $-2,564 ??? Why not just show "2025 amount owed" ??? sometimes the screens don't make immediate sense, but overall I'd much rather use TurboTax than paper forms or my own spreadsheet forms... thanks for making it simple/affordable as possible :-)

I could not transfer my 2024 turbo tax to 2025 turbo tax and had to start from new. And now i was not able to save my new turbo tax 2025 as a pdf file. So i may not be able to transfer the 2025 info to my 2026 tax return. Consequently i will be going to a new tax service next year. After 15 years as a turbo tax user you just lost my business, not that you really care.