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Customer reviews for Intuit TurboTax Home & Business 2024 Email Delivery, Federal and State Returns + Federal E-file with $10 in-product credit for
Intuit TurboTax Home & Business 2024 Email Delivery, Federal and State Returns + Federal E-file with $10 in-product credit
3.9 out of 5 stars
stars
3,845 ratings3,845 reviews
  1. 5 stars47% (1,820)
  2. 4 stars23% (878)
  3. 3 stars14% (533)
  4. 2 stars7% (281)
  5. 1 star9% (333)
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Showing 1,261-1,270 of 3,845 reviews
Apr 12, 2026
Reviewer name: Scruffy26
1 out of 5 stars
1 out of 5 stars review

Worst ever!

It was one of the worst ones I have ever had to fill out. I have a new computer and could not get last years info to come out. Tried and tried.. Very nerve racking!! Seems like you are asking way too many unnecessary questions.

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
Feb 25, 2026
Reviewer name: Stowdog
5 out of 5 stars
5 out of 5 stars review

turbo tax pays for itself.

I have been using Turbo Tax for years Love it But this year I pressed the wrong state button by mistake and had to buy it over even though I paid for it with my federal. Need way to correct that in the future.

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
Feb 20, 2026
Reviewer name: KalikaM
5 out of 5 stars
5 out of 5 stars review

TurboTax was near perfect

Everything was great as usual. There were a few places where I searched the web to gain a better appreciation of the tax rules. I also think you could have communicated better regarding the delay due to tax changes affecting depreciation for rental properties.

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
reply from TurboTax Care Team

Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.

Jan 24, 2026
Reviewer name: DevCha
3 out of 5 stars
3 out of 5 stars review

Not the good old faithful Turbo Tax of yesteryear.

I have used Turbo tax for nearly two decades. This is the first year has been the horrible. First, it pushes one to use the online version. You have to search to get to the desktop version. It offers a download. Nothing about cost. You do the download and it wants the license number from your purchase; only, there was no purchase. Looking for pricing provided nothing for desktop version. Purchased that elsewhere. Online version merely gives you a price range and a statement that you don't have to pay anything until you file. I am not a) putting my tax information on their server knowingly and 2) complete the whole process without knowing up front how much it is going to cost me. I am not fond of sticker shock. This is the first year Turbo Tax has felt more like a scam than a legitimate company. Stop trying to push/force us to do our taxes "online." I am strongly considering another tax process next year.

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
Feb 11, 2026
Reviewer name: enginesrus
1 out of 5 stars
1 out of 5 stars review

Worst TT That I've Used in 30+ Years

TT failed to add a needed form to my return for Business Auto Expense. Had to add manually. Also, TT has no provision for recording an IRA RMD for account that didn't have a distribution, but it's value must be included in my overall RMD for the year. Tried to add a substitute 1099, but it wouldn't accept a zero distribution.

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
Feb 16, 2026
Reviewer name: Wagon Wheel Farm
2 out of 5 stars
2 out of 5 stars review

Intuit sold this without all the necessary sheets!

TurboTax desktop did not have the Sch E depreciation worksheets available until Feb 14, 2026... and even at that you had to use the forms view, the step by step would not work... step by step still says the form is not ready. Yet, the form has been available online for weeks. They SHOULD TELL possible buyers that the software is incomplete before they commit to a purchase. Can you imagine opening a box with a new vacuum you just bought and not having all the parts? Well not having Sch E Depreciation Worksheet ready on the desktop version is just like selling a vacuum without the parts. SHAME on Intuit. I've been a TT user for 24 years.

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
Feb 8, 2026
Reviewer name: wrightcw
1 out of 5 stars
1 out of 5 stars review

Turbo Tax Live Agent Error-cost me an extra $50

I was trying to use turbo tax for my granddaughter who is a door dasher. I was told by first agent that I needed to buy the home and business upgrade in doing so it did not resolve the iinformation I was looking for so I called back turbo tax agent who also walked me though the process of filling out information for 1099 NEC and let me know I did not have to pay the additional upgrade Lesson learning on that.. Sometimes you have to call back several times to get the right answer

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
Jan 23, 2026
Reviewer name: daveploen
5 out of 5 stars
5 out of 5 stars review

Incompatibility Issue Quickly Resolved

I found out that TurboTax 2025 was not compatible with Windows 10. After using a license code, I was not able, in my own to recover and reuse the license code. So, I called TurboTax Help. My license code issue was quickly resolved. I was able to continue on a new Windows 11 computer without incident.

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
reply from TurboTax Care Team

Thank you for your feedback. We're glad that our team was able to assist you effectively, as it's our goal to provide clear, helpful support every step of the way.

Feb 16, 2026
Reviewer name: MacGeekTracie
1 out of 5 stars
1 out of 5 stars review

Software has a bug

There is a glitch with the software, and there is no way to report it to have it fixed so I can still use the software to e-file. Now I have to print out my entire return and mail it in. The error is with form 5695 section 17D. The form will not accept an address or the option to check the box to use the address on the return, and the program keeps looking back to this area to fix the form.

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
Feb 10, 2026
Reviewer name: GeriCOforover20years
5 out of 5 stars
5 out of 5 stars review

Great product but purchase package. Not online.

Don't appreciate you trying to push me into using the online version. It is less flexible and less transparent. Effectively you're charging me more for less for how I want to use the package. I've been using Turbo Tax for over 20 years and had difficulty this year figuring out how to import documents. Tried searching your help feature and it did not help.

Review from turbotax.intuit.com
Helpful?45PO1UY7ALO513967455955
reply from TurboTax Care Team

Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.