I like the product, but it always feels like I'm being scammed with the fees. Really unconscionable to charge $25 for state efile after just purchasing the state.

Not pleased with the state programs. I have 2 different states downloaded. Instead of asking to START - it asks to ADD. Not what was needed. Never been like this in previous years.

Instructions and self-guided option were self-explanatory, easy to follow and highlighted areas/questions/options that needed to be addressed as I was going through all the sections.

Still prefer the old-school desktop version. I was disappointed that I was charged a "Refund Processing Fee". I guess that a new fee had to be added since the software includes the free E-File.

Getting worse every year - for example - trying to find how to file for a federal extension to file was very convoluted even using the AI assistant or the embedded search and help features

Very detailed and straight forward. Makes it so I can knock out my taxes myself in a few hours versus being at the mercy of some tax provider's schedule

I have used turbotax more than 15 years, and I have never been disappointed in its structure and guide. Turbotax's tax preparation enables tax experts and non-tax experts to experience what tax preparation is all about.

Turbo Tax is relatively easy to work through. I have used the product for multiple years. This year, the support team was more reachable and provided better answers than in the past.

TT prompts and instructions are pretty straightforward and easy enough to follow. However, I saw no prompts to enter the six digit Federal i Pin, if the filer applied for and received one.

For the first time in 25 years, i had terrible delays getting to the very end to send my tax forms via on line. Had 2 sessions with very fine technicians to get me through it and send it out.