Purchased this 4 years ago and I think it is used daily most of the year. Often used by 3 or more at a time. It has held up well under this kind of use. Everything still working. Just recently found a crack in the top bracket around a weld. When I contacted customer service a replacement part was shipped very quickly. Thank you again Heidi

Excellent quality. Kids at our church love it. Be sure you follow the instructions to the letter. They are very specific. If you try to skip a step, you'll end up doing rework. Trust me. The instructions are well thought out and laid out very well, but you must adhere to them exactly as written.

This is a product that will last. Really high quality, very clever design and thought out instructions. The aftersales support is also second to none. You really get what you pay for with this company. Yes it's more expensive than some playsets made overseas but it's worth every penny

The product itself is amazing and my girls (2 and 4) love it along with my kids I babysit from home as well. We held off on the trapeze bar and used our fisher price baby swing and it’s perfect. Reason for the 2 star review was the customer service when we had an issue in assembly. My husband and I were able to put it together in 6-7 hours ourselves with the kids running/jumping on top. When we got to the cargo net, the instructions said to straighten out the net and the diagram in the manual showed it flat/flush against each other so I removed the knots (which was a big no no) but didn’t discover that until we put the net on. The pictures played a huge role in the assembly process as to show which way to turn the items for correct positioning so we relied heavily on them since none of the poles/bars had any sort of marking on them. Throughout the manual it notes when to not tighten hardware too tight and other hints/clues to make the process flawless but it had no note on the knots. I contacted their customer service via email asking for a video or information on the knots to correct it and they stated that they had no such help and only offered to “work with me” on another net after I responded back a little irritated. For the price we pay for these items, they should be a little more helpful in my opinion when it comes to helping with problems as such.

This is an awesome set with many features and well designed. I am 65 and my wife is 64 and we put this together in under 8 hours. You do need a drill and all the tools they recommend. I also think the instructions could be better (we had to undo things 4 times), the graphics could be better AND the pipes and pieces should be labeled.

The playset looks amazing when finished, but you better be ready to drill holes into metal poles and nothing is marked on individual pieces, The instruction book has numbers of things, but they are not number on the parts itself! lots of the parts look really similar so be really carefully that you have the right part and facing in the right direction because multiple holes in products and you'll have to take it apart and do it again. It takes 2 people but 3 would be better!

Item arrived with a damaged box and some scratches to one pole. Lifetime is sending a paint touch up kit so as to prevent rust but that is backordered. Assembly was a pain but the instructions via the app was helpful. If possible use your own allen wrenches. Once together a solid piece.

Big Stuff Swing Set. Two of us put it together in one day. Very pleased with the size. Grandkids love it, heck I love going down the slide and swinging too. The slide is great. The grandkids love the ship's wheel that clicks when you turn it. Who knew something so simple would be loved by ALL the kids? I love the size of the fort. So far we are very happy with this set. Time will tell about any rusting.

Our playset came with a couple scratches and with the amount of rain we've had while building, it appeared to begin rusting. We were able to get some great tips about removing rust and are receiving touch-up paint for the affected areas. Couldn't be happier!

It's so worth the money! My 3.5 yo loves to relax in her swing set and I also love to swing with her side by side looking for animal shaped clouds and play with her toy dinosaurs in her "castle." The material is sturdy and no more wood splinters! We've had her friends over too to play on the swing set.