I may be able to revise this review if I can ever get it assembled. I honestly don't know anything about the actual product yet. I received my 5 boxes a month ago. The original assembly was scheduled for 2 weeks ago and nobody showed up or contacted me to let me know until I called them to findout where they were. The same thing happened again today and again, nobody reached out to me. I have taken off of work twice now to be at home for assembly and they have not showed either time and nobody can tell me anything. I paid $800.00 to get this thing assembled. I've had it over a month and it's still in the boxes and I have no idea when I'm going to get it assembled. So much for enjoying it this summer. Worst experience I've ever had buying something like this online.

Absolutely solid purchase! We love it so much! It took me and my husband about 10 hours total. The roof is what takes a while to build. The instructions are amazing and very thorough! Everything lines up nice ! Taking the film off the tin parts is kinda frustrating but I mean it’s on there to protect the purchase! It’s solid! The cedar is beautiful! When it ships it’s 750 pounds! Definitely need a drill to get this going quicker. The roof is four parts and once assembled you will for sure need 2 or 3 people to put it on! On the roof some of the rafter wood parts didn’t line up with pilot holes but that was ok we made our own and still everything lined up perfectly!

I bought this gazebo April 17, 2023. Installation was finally completed May 26, 2023 by Go Configure the Sam's Club installer for $800 but the gazebo roof was damaged during installation. I was told by the on-site installers they would report the damage and schedule repairs. After several days with no contact I called Go Configure about repairs and they ordered parts to complete the repair after contacting the on-site installers but without coming out to confirm which parts were needed. I received what I thought were the parts for the repair July 11, 2023. I tried to schedule the repair but they could not tell me when the repair would be scheduled. Today is August 15 and I received a call asking if I was available for repairs to be completed tomorrow. Upon opening the parts sent for the repair, none of the parts needed were sent. The entire spring/summer has just about past without the gazebo being completed. The installer says they will still come out tomorrow and see what parts are needed. It has been 4 months since purchase of the product and it is still not completely installed. The long delays to start installation and to complete it are unacceptable. I will now have to wait for the correct parts to arrive and reschedule installation of those parts. I did not purchase this product for next summers use! I would not purchase this gazebo if you plan to have the Sam's Club Installer, Go Configure install it. The service has been horrendous. Buyer beware!

This review is not on the product but the ordering method. Don't purchase this item online and let them charge you $300 shipping. The actual item# in the store is 990055566.If you search that number on their online website, it'll bring up the same product but with item# 990283542, which states its not available for pick up but shipping only...BAM $300. Check with store associate to see if they actually have them in stock under item# 990055566. I got sucked into this but luckily caught it when I went to pick up some patio furniture, which they had in stock, and got to taking to an associate and she showed me that they had them. I'm in the process of cancelling the online order and once i get my refund, I plan on going to the store and purchasing it directly.

We've had our gazebo for just over a month and we are loving it. I will say, it will take a couple days to assemble. The more help you have, the better! Pay close attention to the assembly instructions in addition to the animations on the BILT app- it will save you a lot of time and give you peace of mind that everything is installed exactly as it should be. Looking forward to summer months by the pool with our new gazebo.

I just finished assembling this baby and it isn't for the faint of heart or body. Very solid construction with good quality hardware and lumber. Minor imperfections in the cedar (some slight warping) but overall very good material. The most difficult part of the assembly was removing the blue tacky protective plastic from the roof panels and associated parts/hardware. Definitely recommend at least 2 strong people to put this together. The roof installation looked difficult, but it was actually much easier than I expected. This is very nice addition to my patio with enough covered area for 6 Adirondack chairs and a fire pit. I am very happy with this purchase.

Shipping was fast and the shipping company put all five boxes in my garage for me. My son, my grandson who is 14 and myself 66 put it together in about 2days of work. After we inventoried everything it went together easily. The first day we got the frame up, and asmbled the 2 large roof sections. The next day we put the 2 small roof sections together and installed the 4 sections and did the finish trim work. Everything you need comes in the boxes, I mean everything if you drop a screw there are extra thats not a problem. I used a battery powered screw gun and a 3/8 impact and thst made it real easy. My brother stopped by on the first day and gave us a hand and my other son stopped by on the second and gave us a hand doing the finish work.

Only providing 3 out of 5 stars because of installation issues and the amount of my wasted time time to get the gazebo installed. The gazebo from Backyard Discoveries is very good quality and looks great. I needed to have a few pieces replaced and they immediately sent them with no questions. Their customer service was excellent. No complaints with the actual gazebo or the manufacturer. My issue was with GoConfigure who is the contractor when you purchase the “Assembly” through Sam’s. While Sam’s tried to help, GoConfigure outsources to independent technicians. They failed to show up for my install on three separate occasions and never called and I needed to chase and constantly follow up. They apologized but most of their people are schedulers or agents taking calls, and they tried to accommodate me to move me up in re-scheduling. I wanted to speak with senior personnel but I felt blocked. The gazebo was finally installed on the 4th and three weeks later then promised. If you are handy, don’t purchase the “Assembly” with GoConfigure as they are unreliable.

I bought this and called to see when it was going to be delivered. They said today, so I stayed home and waited. Only for this delivery company to put the boxes at the end of my driveway and to find out the delivery company can't come on property!!! So unless you can carry the boxes by yourself DON'T ORDER!!! When I called the lady hung up on me. Finally got on chat and was able to talk to someone and tell them to come get this! I am taking my business elsewhere!

I ordered this gazebo in March thinking I would have plenty of time for installation before my husband’s 50th birthday at the beginning of June. I would love to review this gazebo but it is still in boxes in my garage now that it’s May. Do not select installation from the SamsClub for this item. They have canceled on me twice. It is now been more than one week since they canceled on me last and they still have not contacted me back with the reschedule date. I have had to call them every single time to harass them to ask them to reschedule me. They do not reach out whatsoever. I am really hoping I will love my gazebo once it’s installed because the materials look fantastic and nice and sturdy. But it is not doing me any good in my garage on the floor. My best advice find your own installer. If you are not strong enough, we don’t have enough people to install it yourself..