I bought this gazebo April 17, 2023. Installation was finally completed May 26, 2023 by Go Configure the Sam's Club installer for $800 but the gazebo roof was damaged during installation. I was told by the on-site installers they would report the damage and schedule repairs. After several days with no contact I called Go Configure about repairs and they ordered parts to complete the repair after contacting the on-site installers but without coming out to confirm which parts were needed. I received what I thought were the parts for the repair July 11, 2023. I tried to schedule the repair but they could not tell me when the repair would be scheduled. Today is August 15 and I received a call asking if I was available for repairs to be completed tomorrow. Upon opening the parts sent for the repair, none of the parts needed were sent. The entire spring/summer has just about past without the gazebo being completed. The installer says they will still come out tomorrow and see what parts are needed. It has been 4 months since purchase of the product and it is still not completely installed. The long delays to start installation and to complete it are unacceptable. I will now have to wait for the correct parts to arrive and reschedule installation of those parts. I did not purchase this product for next summers use! I would not purchase this gazebo if you plan to have the Sam's Club Installer, Go Configure install it. The service has been horrendous. Buyer beware!

Had a very unpleasant experience with this product, Product lack quality control, almost everything does not align together even when installed by professional, shipped with a very unprofessional delivery company that brought everything broken and had to be replaced once, i bought it with assembly through go configure and their technicians could not put it without having to drill their own holes, having to find out that there was missing parts from the roof, they just put it together and ran away in a very bizarre way, having to deal with sams club customer care was another experience to find out how they are very untrained barley understand how to help you, took me 2 45 minute phone calls to finally find a responsive customer care rep to order the missing parts, do not know this fiasco will end

Very disappointed in this product. All of the boards that go around the outside bottom of the roof are crooked. The metal roof does not line up with the edge of the boards and hangs over more one end than the other and the metal trim around top edge looks warped out of the box. I spent extra to have an assembly company assemble it for us, so I'm out that extra money for nothing, really. For almost $3000 I should have just had one built from scratch and paid a little more to have it done.

I bought this gazebo at my local club and was surprised at the weight of the boxes when i moved them to my backyard. However, once I began to unpack them, I realized that the weight was directly related to the quality of the materials within. The Kit and the instructions are incredibly detailed. and easy to follow. Yes there are a lot pieces and a lot of hardware. More impressive is that this kit includes tools, like clamps, driver bits, screw sets etc. Was pleasantly surprised that nearly everything you need is included. You do need your own drill, driver and skill saw but overall I was impressed. The construction took a day and 1/2 with myself and friend and for the roof a third person is definitely a plus. The instructions say it too, but let me re-state. wear gloves when handling the metal roof sheets. They are sharp... Overall I could not be happier with the results. My friends, family and neighbors are all impressed.

We bought this to cover a patio area. It looks great. Living in a windy area we liked the fact it could withstand 100 mph wind. Installation was paid for because we are older and could not do it ourselves. The company and workman were great and had it up in less than 4 hours. The only issue that came up was an extra charge of $150 for placing the screws in the ground. If I had known this it would not have been a problem but nothing told me about the extra charge . It is very nice and well priced.

This is a well-designed and organized kit for simple construction with minimal experience. It is packaged and labeled well. The instructions are clear except for a couple of places I’ll note below. Delivery: The order arrived in Houston about a week before the estimated delivery date but was not delivered to us until a week after the estimated delivery date. The packages were all in good condition. They are heavy to move around. Assistance & Assembly Time: I was able to do the assembly completely by myself except for two times I needed a few assistants for about ½ hour each time. [Step 7 (Attach 14-ft beams to posts with 10-ft beams attached), Step 12 (Installing roof support), and Step 30-35 (Attach roof panels).] It is a lot of bending over, moving parts, and using a drill to install connectors. I worked on it for about 5 days for about 4 hours each day. Tools: It would help if the Screw Setter H100764 was magnetic to hold screws while lining up with the holes. A hammer drill and 3/16” hammer drill bit are needed for installation on a concrete slab. I used firring strips as spacers between roof panels during construction so they could lay on top of each other during assembly. Positioning: Layout and mark final post positions. We put the gazebo next to our house with a 6” gap between the house gutter and the gazebo roof edge. This was barely enough to pass the roof section up between the gap and took some extra hands to support this during installation. It also made installing the Corner Ridge Cap in Step 40 difficult as this is intended to slide onto Ridge Cap Channel from the bottom. We used pliers to bend open the Corner Ridge Cap on one side to allow this to clip over the Ridge Cap Channel and then bend back in place as best as possible before sliding into position. Assembly Notes: Recommend doing Step 9-11 before Step 7-8 so assistants can help with Step 7 and Step 12 at the same time. I did all roof panel framing before attaching sheeting. (Step 14-18 twice, Step 22-26 twice, then Step 19-21 twice and Step 27-29 twice.) IMPORTANT NOTES: Step 20 & 28 Ridge Cap Channel Assembly – Ensure the bottom end of the channel is above the bottom roof joist to allow space for installation of the Edge Trim Corner Splice in Step 38. THIS IS NOT MENTOINED IN THE INSTRUCTIONS. Step 38 Edge Trim Corner Splice Assembly – Ensure Edge Trim Corner Splice is UNDER the Ridge Cap Channel. THIS IS NOT CLEAR IN THE INSTRUCTIONS. This is needed to allow installation of the Corner Ridge Cap in Step 40.

  I bought this Gazebo about a month ago,  and I must say that I finally was able to enjoy my Gazebo today. That's correct, today.  I really enjoy the quality of the Gazebo, however, I am very frustrated with the third party (GoConfigure) assembly services. Initially, GoConfigure sent two staff to build it. One member of the team was very punctual, meticulous in building their portion of the project. The other members were not efficient in their techniques. The team took two days to build it. Also, I provided specific instructions on the exact placement of my Gazebo. They placed the Gazebo in another spot. One half of the rooftop seemed to be loose as well as several brackets were missing. I found a bracket in the grass. Perhaps, it was left there because they were working very late into the night. One of the legs protrude outward and was not standing straight up. The electrical box was not assembled. Screws for the anchor and other screws were missing as well. Lastly, the staff informed me that they charged extra to include the anchor in place. Although I was promised that they would return on a third day, I never heard back at all. I reached out to their project manager, Phil on several occasions. He informed me that he was very busy and would call me back but he did not. I called their dispatcher, Brittany, with KCT, contracted with GoConfigure, and she informed me that they would come to my  home to fix the problem. They did not show up or call. Although I paid for assembly, the project was not completed. I am very displeased and urge anyone to not agree to get their Gazebo assembled through GoConfigure, you've been warned.   

We had a nice pergola from the same company, but when we saw this gazebo at Sam's Club, we decided we would like the roof and shade. So far it has been great to sit out even in a gentle rain. We get more frequent hummingbirds and other birds as well. The directions and BILT app are very good. My Wife, Grandson and I built most all of it and just had help raising the roof panels. No parts were missing or defective. I added some LED lights and a ceiling fan making our deck a very inviting place to be.

I bought this and called to see when it was going to be delivered. They said today, so I stayed home and waited. Only for this delivery company to put the boxes at the end of my driveway and to find out the delivery company can't come on property!!! So unless you can carry the boxes by yourself DON'T ORDER!!! When I called the lady hung up on me. Finally got on chat and was able to talk to someone and tell them to come get this! I am taking my business elsewhere!

This review is not on the product but the ordering method. Don't purchase this item online and let them charge you $300 shipping. The actual item# in the store is 990055566.If you search that number on their online website, it'll bring up the same product but with item# 990283542, which states its not available for pick up but shipping only...BAM $300. Check with store associate to see if they actually have them in stock under item# 990055566. I got sucked into this but luckily caught it when I went to pick up some patio furniture, which they had in stock, and got to taking to an associate and she showed me that they had them. I'm in the process of cancelling the online order and once i get my refund, I plan on going to the store and purchasing it directly.