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Customer reviews for Midea Duo 12000 DOE 14000 BTU ASHRAE Smart Inverter Portable AC with Heat for
Midea Duo 12000 DOE 14000 BTU ASHRAE Smart Inverter Portable AC with Heat
4.2 out of 5 stars
stars
80 ratings65 reviews
  1. 5 stars73% (58)
  2. 4 stars8% (6)
  3. 3 stars1% (1)
  4. 2 stars0% (0)
  5. 1 star19% (15)

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Showing 21-30 of 65 reviews
Feb 2, 2026
Hawaiiacneeded
1 out of 5 stars review

Garbage - don’t waste your money

Don’t waste your money - the water drain tray issue as noted by other users is so ridiculous. There’s no accessible tray as mentioned in the manual. The unit jumps like crazy now on startup and shakes constantly - got it because it was quieter than a window unit but now it’s worse. The clips for the window attachments are total garbage too and break so easily.

Review from Midea
Helpful?46YUCIMBVX2013964420364
reply from Midea Digital Support

Hello Hawaiiacneeded. Thank you for posting your review on our Midea Duo Smart 12,000 BTU SACC portable air conditioner. We're sorry to hear about the performance of the unit. To resolve the issue, please contact us at digitalsupport@midea.com.

Mar 21, 2024
Sneakernet
1 out of 5 stars review

Terrible customer service

Unit stopped working with flashing display. Midea customer service is terrible. Typical Chinese customer service requires customer to provide every possible piece of info including picture of a flashing display - really? BTW, I had registered the product which was apparently a waste of time.

Helpful?46YUCIMBVX2013964420364
reply from Midea Team

Hi Sneakernet, Thank you for reviewing our Midea Duo 12,000 BTU Portable Air Conditioner. We apologize for the issue you're experiencing with your unit and for the unsatisfactory customer service you have received thus far. We'd love the opportunity to rectify the issue and hope you would contact us at digitalsupport@midea.com for further assistance. Have a great day! Midea Customer Support. (BBB A+ Accredited Business)

Sep 16, 2023
Gammaray
5 out of 5 stars review

Verified Purchase

Great for generators

Excellent backup for hurricane season.

Helpful?46YUCIMBVX2013964420364
reply from Midea Team

Hi, Gammaray. Thanks for reviewing the Midea Duo 12,000 BTU Portable Air Conditioner. We're glad that you've been enjoying your AC's performance. Midea Customer Care. (BBB A+ Accredited Business)

Jul 4, 2026
Will
1 out of 5 stars review

Not in stock? Then why is it on the website?

Never got the chance to find out, they cancelled my order the same day, no explanation. Website shows it is in stock and ready to ship.....very frustrated. Called and they "could not " say why.

Helpful?46YUCIMBVX2013964420364
reply from Midea Team

Hello Will, thank you for reviewing our Midea Duo 14000 BTU Inverter Portable AC. We apologize for the inconvenience caused by the cancellation of your order without any explanation. We recommend contacting Sam's Club regarding this issue. If you have any product-related questions or concerns, please contact us at digitalsupport@midea.com. Have a great day! Midea Customer Support.

Aug 14, 2025
MarkB
3 out of 5 stars review

GREAT PRODUCT - HORRIBLE instructions/manual.

The instruction manual is HORRIBLE. 1st glaring oversight: Instructions for "DRY operation" <Page 10 of manual> • Press the “MODE” button until the “DRY” indicator light comes on. /• While in this mode, you cannot select a fan speed. The fan motor operates at AUTO speed./• Keep windows and doors closed for the best dehumidifying effect. Notice that there is NO mention of the fact that the user should disconnect the duo hose. Evidently this maybe a requirement based on various chat groups dedicated to the Midea Duo., There is section in the manual : Water Drainage on page 17 that shows a picture of the unit with the hose retracted into the cradle with the following instructions: "During Dry modes, remove the upper drain plug from the back of the unit and install the drain hose" Based on my experience, you can operate in DRY MODE without attaching the drain hose as there is a 'water collection tray' that will collect water from the unit that the user can then drain using the lower drain plug. Ive also used the DRY MODE without disconnecting the duo vent hose but there is NO specific instructions (other than a pic in the Water Drainage section) that the hose must be disconnected when using in DRY MODE. 2nd glaring oversight: <Page 19 of manual> Store the Unit When Not in Use <Page 19 > "Drain the unit’s water collection tray according to the instructions in the following section." The manual NEVER provides any instructions on how to access and clean the water collection tray beyond the following: :Run the unit on FAN mode for 12 hours in a warm room to dry it and prevent mold" Is the water collection tray not removable by the user? How can I disinfect beyond running on FAN mode for 12 hours or add bleach to ensure I don’t have mold growth?

Review from Midea
Helpful?46YUCIMBVX2013964420364
reply from Midea Digital Support

Hello MarkB. Thank you for posting your review on our Midea Duo Smart 12,000 BTU SACC Portable AC. We appreciate your feedback. Please note that the water bucket cannot be accessed directly. If you need further guidance or assistance with this, do not hesitate to reach out to us at digitalsupport@midea.com.

Sep 13, 2023
BoB
5 out of 5 stars review

Verified Purchase

1st timer of Portable Air Conditioners

1st time getting this kind of unit, and NEVER HAPPIER!!

Helpful?46YUCIMBVX2013964420364
reply from Midea Team

Hi, BoB. We appreciate you sharing your review of the Midea Duo 12,000 BTU Portable Air Conditioner. We're happy that your AC's performance has met your expectations. Midea Customer Care. (BBB A+ Accredited Business)

Sep 24, 2023
Dz
4 out of 5 stars review

Verified Purchase

Hose

You definitely will need 2 hoses to let the water out of the system.

Helpful?46YUCIMBVX2013964420364
reply from Midea Team

Hi, Dz. Thanks for reviewing the Midea Duo 12,000 BTU Portable Air Conditioner. We’re happy you’ve been enjoying your AC&#39;s performance. Midea Customer Care. (BBB A&#43; Accredited Business)

Aug 9, 2023
Pam B
5 out of 5 stars review

Verified Purchase

Excellent air conditioner

This air conditioner is excellent. Its in a hatd to cool place in our sunroom and it does amazing.

Helpful?46YUCIMBVX2013964420364
reply from Midea Team

Hi, Pam B. Thanks for reviewing the Midea Duo 12,000 BTU Window Air Conditioner. We’re happy you’ve been enjoying your AC's performance! Midea Customer Care. (BBB A+ Accredited Business)

May 10, 2023
Spoofy69
5 out of 5 stars review

Amazing, worth the money 100%

My HVAC system completely died about 2 weeks ago. It will be a month till My new system gets installed. I got this and cools my entire 1000sqft mobile home with no problems at all. Completely shocked at how quiet it is and how well it works. I 100% recommend this product.

Helpful?46YUCIMBVX2013964420364
reply from Midea Team

Hi, Spoofy69. We&#39;re grateful that you&#39;ve shared your review of the Midea Duo 12,000 BTU Portable Air Conditioner. We&#39;re ecstatic that your AC&#39;s output and noise level exceeded your expectations! Midea Customer Care. (BBB A&#43; Accredited Business)

Sep 24, 2025
Overheated in Utah
5 out of 5 stars review

Excellent Machine

Bought to cool bedroom while central AC was out. Easy to install in vertical and horizontal sash windows. Works great. No problems. Will use as an as-needed supplement during hot spells next summer.

Review from Midea
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