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Customer reviews for Midea Duo 12000 DOE 14000 BTU ASHRAE Smart Inverter Portable AC with Heat for
Midea Duo 12000 DOE 14000 BTU ASHRAE Smart Inverter Portable AC with Heat
4.1 out of 5 stars
stars
87 ratings72 reviews
  1. 5 stars72% (63)
  2. 4 stars7% (6)
  3. 3 stars1% (1)
  4. 2 stars0% (0)
  5. 1 star20% (17)

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Showing 1-10 of 72 reviews
Apr 28, 2024
Reviewer name: Yonaker
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome purchase

Awesome purchase for our bonus room. For years struggled with temperature in 24x24 bonus room. Too hot in summer. Too cold in winter. Looked into split unit but way too expensive. Bought this unit and am so happy. Cools very quickly. It is very quiet. Easy to install. Too early to tell about the heat function but don’t expect anything but the same results. Would highly recommend.

Helpful?46YUCIMBVX2013964420364
reply from Midea Team

Hi Yonaker, We appreciate your positive review of our Midea Duo Smart Inverter Portable Air Conditioner. We're glad you're pleased with the unit's cooling performance. Have a great day! Midea Customer Support. (BBB A+ Accredited Business)

Jul 23, 2023
Reviewer name: Bzee
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

What a terrific product!!

Bought this air conditioner for a 3 season room that has glass on three sides. The 12x20 room was always shaded by several large trees until last year when they came down. Now the room is in full sun most of the day with temperatures reaching up to 95 degrees. This air conditioner will frost us out if we don’t put the thermostat on a set temperature. This is a great product and easy to set up.

Helpful?46YUCIMBVX2013964420364
reply from Midea Team

Hi, Bzee. Thanks for reviewing the Midea Duo 12,000 BTU Portable Air Conditioner. We’re happy you’ve been enjoying your AC's performance. Midea Customer Care. (BBB A+ Accredited Business)

Aug 5, 2023
Reviewer name: NateT1973
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Funky cold “meda!!!”

This unit is amazing. We used it in our camper because the camper ac was not working very well. it did an excellent job and was very cold Currently we are using it as a helper to the main ac in our family room and it keeps it cool in the hot southern summers. The only bad thing was the delivery by Fed.. I left instructions that if our gate was shut to deliver it next door ( at my mother in laws home) But they left it outside the gate exposed to passing traffic… I wish they would use a different delivery service. I think I will just have things sent to a Sam's near me and pick it up myself.

Helpful?46YUCIMBVX2013964420364
reply from Midea Team

Hi, NateT1973. Thanks for reviewing the Midea Duo 12,000 BTU Portable Air Conditioner. We’re glad to hear that you've been pleased with your AC's performance. Midea Customer Care. (BBB A+ Accredited Business)

Sep 7, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Great Smart A/C

Have been using this A/C for a while before giving a review and it works very well. Please keep in mind that this is for a 550 sq.ft. area so if you use it beyond those means don't expect to cool according to its specifications. Yes I would recommend this product product because it works and is very versatile.

Helpful?46YUCIMBVX2013964420364
Apr 18, 2024
Reviewer name: Cheeneng
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Unit works well… materials, not so well

Ability to cool/warm up room 440 sf is 5 stars! No complaints! However, the remote is not always in sync with the unit and useless. I find myself turning the power on/off on the unit itself instead. Additionally, the window installation kit was a bit confusing. No instructions of which side should be faced inside vs outside. We used up the materials and found the install awkward and had to change it around. Had to go purchase additional materials. Plus the casing was very flimsy and not sturdy as extended to 60 inches. My husband ended MacGyvering the window install. Cold air coming through the connectors and cracks and cranny. Had to purchase foam insulation to stuff into every crack. The hose supplied for the heater mode is only about 18 inches. Useless, as the drainage requires elevation. Found myself going to Home Depot many times for something that is supposed to be plug in play.

Helpful?46YUCIMBVX2013964420364
reply from Midea Team

Hello Cheeneng, Thank you for reviewing our Midea Duo 12,000 DOE Smart Inverter Portable Air Conditioner. We're delighted to hear that you've been enjoying your AC unit. We apologize for any confusion related to the installation process. If you have any questions about installation, please contact us at DigitalSupport@midea.com. Midea Customer Care. (BBB A+ Accredited Business)

Aug 29, 2023
Reviewer name: GP chamberlin
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Made a mess. Probably a faulty unit.

It leaked all over my house and ruined a ceiling. Sam's Club was excellent and very helpful but Midea was slow to respond with help. Each email took about 2-3 days to go out and back. Finally we just returned it as we could not find the source of the leak. If you get one, test it outside first (rather than on a second floor where a leak can create a real mess). Otherwise seemed nice.

Helpful?46YUCIMBVX2013964420364
reply from Midea Team

Hi, GP chamberlin. We appreciate your review of the Midea Duo 12,000 BTU Portable Air Conditioner. We're sorry that you've experienced a leak with your AC. To discuss this in further detail, please reach out today at DigitalSupport@midea.com and reference case number 111929192. Midea Customer Care. (BBB A+ Accredited Business)

Nov 22, 2025
Reviewer name: Robert
1 out of 5 stars
1 out of 5 stars review

Destroyed our floor. There are 2 drain sites to allow the unit to drain humidity, especially while heating. We even had a tank behind the unit with the drain tube. When full it will down cycle, drain and restart itself. This unit was NOT properly assembled. This unit leaked out the bottom and destroyed our laminate floors. Not to mention the open exhaust to the window constantly allows cold air into the home. So Upset.

Helpful?46YUCIMBVX2013964420364
reply from Midea Team

Hello, Robert. Thank you for reviewing our Midea Duo 12000 DOE Portable AC. We're sorry your unit has experienced a leak. To better understand and assist you in resolving the issue, please contact us at digitalsupport@midea.com. Have a great day! Midea Customer Support.

Jul 14, 2026
Reviewer name: Peyton
1 out of 5 stars
1 out of 5 stars review

Not new Item

Open box/Used product. They try to make it look new with their tape, but there is a reason why it is cheap on here. They likely just repackage items sent back just as if it was new. Unfortunately they didn't pay enough attention to the sticky residue from the foam that was previously used on the vent hose connector.

Helpful?46YUCIMBVX2013964420364
reply from Midea Team

Hello Peyton, thank you for reviewing our Midea Duo 12000 DOE Smart Inverter Portable AC. We apologize for the condition in which your unit was received. If you have any questions or concerns, please contact us at digitalsupport@midea.com. Have a great day! Midea Customer Support.

Aug 31, 2026
Reviewer name: John
1 out of 5 stars
1 out of 5 stars review

Rubbish

I had this unit and it broke in less than a month of use. Midea support refused any sort of assistance as they said it was still under return period with the seller. Bad product, bad company, don't bother!

Helpful?46YUCIMBVX2013964420364
reply from Midea Team

Hello John, thank you for reviewing our Midea Duo 12000 DOE 14000 BTU Smart Inverter Portable AC. We're sorry your unit failed to perform less than a month of use and for the unsatisfactory customer service experience. We'd love the opportunity to rectify the issue and hope you will contact us at digitalsupport@midea.com. Have a great day! Midea Customer Support.

Aug 16, 2026
Reviewer name: EDGAR
1 out of 5 stars
1 out of 5 stars review

honestly, not worth the price. When it arrived, it cooled for all of 20 min, then stopped working and broke down altogether. Save yourself the money and headache.

Helpful?46YUCIMBVX2013964420364
reply from Midea Team

Hello Edgar, thank you for reviewing our Midea Duo 12000 DOE Smart Inverter Portable AC. We're sorry your unit failed to cool. For assistance with troubleshooting, please contact us at digitalsupport@midea.com. Have a great day! Midea Customer Support.