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Customer reviews for Midea Duo 12000 DOE 14000 BTU ASHRAE Smart Inverter Portable AC with Heat for
Midea Duo 12000 DOE 14000 BTU ASHRAE Smart Inverter Portable AC with Heat
4.2 out of 5 stars
stars77 ratings62 reviews
  1. 5 stars74% (57)
  2. 4 stars8% (6)
  3. 3 stars1% (1)
  4. 2 stars0% (0)
  5. 1 star17% (13)

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Showing 11-20 of 62 reviews
Feb 2, 2026
Hawaiiacneeded
1 out of 5 stars review

Garbage - don’t waste your money

Don’t waste your money - the water drain tray issue as noted by other users is so ridiculous. There’s no accessible tray as mentioned in the manual. The unit jumps like crazy now on startup and shakes constantly - got it because it was quieter than a window unit but now it’s worse. The clips for the window attachments are total garbage too and break so easily.

Review from Midea
Helpful?46YUCIMBVX2013964420364
reply from Midea Digital Support

Hello Hawaiiacneeded. Thank you for posting your review on our Midea Duo Smart 12,000 BTU SACC portable air conditioner. We're sorry to hear about the performance of the unit. To resolve the issue, please contact us at digitalsupport@midea.com.

Nov 22, 2025
Robert
1 out of 5 stars review

Destroyed our floor. There are 2 drain sites to allow the unit to drain humidity, especially while heating. We even had a tank behind the unit with the drain tube. When full it will down cycle, drain and restart itself. This unit was NOT properly assembled. This unit leaked out the bottom and destroyed our laminate floors. Not to mention the open exhaust to the window constantly allows cold air into the home. So Upset.

Helpful?46YUCIMBVX2013964420364
reply from Midea Team

Hello, Robert. Thank you for reviewing our Midea Duo 12000 DOE Portable AC. We're sorry your unit has experienced a leak. To better understand and assist you in resolving the issue, please contact us at digitalsupport@midea.com. Have a great day! Midea Customer Support.

Jun 23, 2024
llcintexas
1 out of 5 stars review

Dies within weeks and without warning

Compressor died after 2 months and 1 week. It worked great before then. But dont think I probably got the one bad unit. This was my second unit from Midea. The first lasted one year and a half before the error code for low freon came up and the unit stopped cooling. Weird how a fairly new unit that was perfectly maintained suddenly loses all the freon. Also the plastic hose started disintegrating upon removal ( and its not in the sun). I have owned other brands and the hose was still in great shape after 4 years. I would not have bought the second unit but they are the only manufactures of a 12K DOE portable unit. Due to my crazy window I have to use a portable. Also, plan on spending hours attaching the hose attachment to the window. Its cheap, flimsy and leaky. I ended up purchasing tons of tapes and foams to seal the holes and gaps. I would never say this is portable from room to room as the window connector has so many gaps.

Helpful?46YUCIMBVX2013964420364
reply from Midea Team

Hello, llcintexas. Thank you for reviewing our Midea Duo 12 000 DOE, 14 000 BTU ASHRAE Smart Inverter Portable Air Conditioner. We're sorry that the unit's performance, design, and quality did not meet your expectations. For assistance with troubleshooting, please contact us at digitalsupport@midea.com. Have a great day! Midea Customer Support. (BBB A+ Accredited Business)

May 17, 2023
Akransasjeff
5 out of 5 stars review

Great solution for an office that is an oven

I share an office with folks that like it much warmer than I do, and my office is the warmest in the building by far. I to have a window that opens for the vent, so I picked this up to see if it would do the job. WOW, this thing pumps out the cold! My office is 12'x12' with 11' ceilings, and I can get it like a refrigerator now. Taking it out of the box was a little intimidating, as there are a lot of part included for different installations, but once you read the directions it is very straight forward. Make sure you check the Styrofoam on top and bottom, there are parts tucked into the foam that you might miss and accidentally throw away. Mine was a standard installation on a vertical open window, took about 15 minutes after I got everything open. You will probably not use all the parts provided. This thing is really cold. I usually have it on low, medium and low are very quiet. High is a little loud, but the force of the fan on high is very powerful. I cooled my office from 78 to 70 on high in 3 minutes. I really love the swing feature, it rotates the vents from pointing vertical to horizontal, circulating the air in the entire room. I set mine up so the fan is constant, but the compressor turns on and off to keep a constant temp. you can also set it so the entire unit turns on and off. I have not paired this with my phone yet, so cannot comment on that feature, though it looks interesting. My unit also will heat, but it is May in Arkansas, will be some time before I put that to use. Overall, I think this is a great purchase, and a value at the cost. It is exactly what I needed, and I have had many comments from visitors to my office that they might need one as well

Helpful?46YUCIMBVX2013964420364
reply from Midea Team

Hi, Akransasjeff. Thanks for writing your review of the Midea 12,000 BTU Duo Portable Air Conditioner. We're thrilled that you've enjoyed your AC's cooling performance and features! Midea Customer Care. (BBB A+ Accredited Business)

Mar 21, 2024
Sneakernet
1 out of 5 stars review

Terrible customer service

Unit stopped working with flashing display. Midea customer service is terrible. Typical Chinese customer service requires customer to provide every possible piece of info including picture of a flashing display - really? BTW, I had registered the product which was apparently a waste of time.

Helpful?46YUCIMBVX2013964420364
reply from Midea Team

Hi Sneakernet, Thank you for reviewing our Midea Duo 12,000 BTU Portable Air Conditioner. We apologize for the issue you're experiencing with your unit and for the unsatisfactory customer service you have received thus far. We'd love the opportunity to rectify the issue and hope you would contact us at digitalsupport@midea.com for further assistance. Have a great day! Midea Customer Support. (BBB A+ Accredited Business)

Aug 17, 2023
Indian12
5 out of 5 stars review

Great AC

I do I.T. support and have servers running in my home office so I can access programs when onsite. My home AC was never able to keep that room cool with all the servers creating a lot of heat. I was able to live with it until the temp hit triple digits this year( Florida). My office became unbearable. I am extremely happy with this purchase as my Office is now comfortable to use again. It blows strong and cold. I would purchase it again.

Helpful?46YUCIMBVX2013964420364
reply from Midea Team

Hi, Indian12. Thank you for providing your review of the Midea Duo 12,000 BTU Portable Air Conditioner. We're glad your AC's performance has met your expectations! Have a great day. Midea Customer Care. (BBB A+ Accredited Business)

Sep 16, 2023
Gammaray
5 out of 5 stars review

Verified Purchase

Great for generators

Excellent backup for hurricane season.

Helpful?46YUCIMBVX2013964420364
reply from Midea Team

Hi, Gammaray. Thanks for reviewing the Midea Duo 12,000 BTU Portable Air Conditioner. We're glad that you've been enjoying your AC's performance. Midea Customer Care. (BBB A+ Accredited Business)

Sep 7, 2023
JERRY
5 out of 5 stars review

Verified Purchase

A VERT GOOD PRODUCT

i wish i found this product years ago. It puts out good cold ac and warm heat It also saves on my power bill

Helpful?46YUCIMBVX2013964420364
reply from Midea Team

Hi, JERRY. Thank you for taking the time to review the Midea Duo 12,000 BTU Portable Air Conditioner. We're glad your AC's performance has met your expectations. Midea Customer Care. (BBB A+ Accredited Business)

Sep 24, 2025
Overheated in Utah
5 out of 5 stars review

Excellent Machine

Bought to cool bedroom while central AC was out. Easy to install in vertical and horizontal sash windows. Works great. No problems. Will use as an as-needed supplement during hot spells next summer.

Review from Midea
Helpful?46YUCIMBVX2013964420364
Jun 28, 2025
Bobble
4 out of 5 stars review

Nice AC but can't adapt

I bought two of them, and the one I have hooked up works great. Cool our room and doesn't wake me up at night. The other one is where I have a problem. It uses a very non-uniform hose. I was going to set this up one with our sliding door (don't have any other windows that open downstairs). Unfortunately it's been weeks and I can't find any sliding door attachment that will work with the funky hose style this uses. Came on here to see if Midea sold one, but can't find one here either. So be aware, these won't work with other adapters.

Review from Midea
Helpful?46YUCIMBVX2013964420364
reply from Midea Digital Support

Hello Bobble. Thank you for posting your review on our Midea Duo Smart 12,000 BTU SACC portable air conditioner. We're happy to know that you are enjoying the performance of the unit. For further assistance with the unit, please feel free to reach out to us at digitalsupport@midea.com.